We booked this hotel for a pre cruise stay because it offered "suite" accomodations; double and pull out couch in seperate areas for our family of 4 and allowed an additonal roll away bed. We had a very late arrival from MIA, so I called ahead to confirm the room and request that the roll away bed be placed in the room before we arrived, which they did; except they forgot to give us any linens for it, so my husband had to go back down to the front desk, where they were cheerfully and quickly provided.
The staff is very friendly and helpful at this hotel!! That is why I think this is an above average hotel despite some short comings in location and sleep quality.
It turns out that the room is so small, there was no place to open up the roll away bed anyway, and my daughter just slept on the floor.
The sleep quality was marginal due to a loud ventilation system that comes on intermittenly, and therefore tends to wake us up when it comes on and off all night. I prefer ventilation systems that have the fan running as white noise all the time and you just adjust the temp, it's less disruptive.
The room was clean, the hotel was quiet, even though it was full of cruisers headed to port.
An included Continental Breakfast was served in a lobby area with cereal, pastry, bagels, yogurt, whole fruit, milk, juice, coffee. Because of the cruising crowd, it was busy and difficult to find a seat, with many people were taking the food back to their rooms.
There are very few places to shop/ dine nearby, so this was a good choice for a late arrival or short stay, but not a great location if you don't have a vehicle and plan to stay longer, as it's in an industrial area. Often times cruisers like to find a hotel near shopping opportunities to have dinner or pick up alcohol or toiletries they can't carry on board the plane before embarking the ship.
If you don't need services or amenities nearby, and you just need a clean comfortable place to stay; with the free breakfast and friendly staff, this is a good value choice, but it won't give you any more room than a standard room for 4.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.