We booked one night at this Best Western prior to our scheduled cruise. We got to the hotel at about 8pm following our arrival at the airport. They told us our room had been cancelled at 4pm. Here are the series of lies we then heard:
*** LIE #1 ***
They said they cancelled our room because our credit card was declined. This was absolutely not the case. Just to make sure, we checked with our credit card company and the Best Western didn't even try to charge it. The same credit card was successfully charged an hour later for more money (as well as earlier in the day/week/etc). We had tons of room on the card (we were about to start our trip).
*** LIE #2 ***
They said they tried contacting us about the "declined" credit card. However, our home phone that they had as our contact info had no history of them making a call, no voice messages, etc.
*** LIE #3 ***
They said they could get us to a different Best Western (farther away from the port, more expensive taxi, etc) for the same price. This turned out not to be the case since they are individually owned and operated. The other BW had higher prices.
*** LIE #4 ***
They said the other Best Western had a complimentary shuttle. Turns out, it costs $25.
*** LIE #5 ***
We received a confirmation email at 2pm of the day we arrived with our confirmation code and a message welcoming us to the area. This was not honored, etc.
*** LIE #6 ***
They said we could talk to the manager ..... oooops, the manager wouldn't be in until the next day at 9am.
If you want to make sure that you have a place to stay when you get to Ft Lauderdale, I would strongly suggest you find a different hotel.
- Official Description (provided by the hotel):
- Stay at the brand new Fort Lauderdale/Hollywood Airport hotel with easy access to the Port Everglades Cruise Port and Broward Convention Center. ... more less
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- Also Known As:
- Best Western Plus Fort Lauderdale Airport South Inn And Suites
- Best Western Plus Fort Lauderdale Airport South Hotel Dania Beach