We were there for 4 nights in February and had the worse experience. From no shuttle coming to get us from the airport (and no reimbursement for our cab fare), to hairs in the bathroom, to double billing and the list goes on. The couple who's wedding we were there for had a couple of complete strangers even walk into their room at 10:30pm the night before their wedding!!!! We are still fighting to get the double charges off the credit card but it's near impossible to get through to them. Service is terrible. Go somewhere else!!!

A relatively new BW but has definitely had lots of wear and tear already. Many bleach spots on the carpet. It is very crowded on days cruises come in or go out. Staff wasn't very friendly or helpful. Their 'full' breakfast is average, basically continental only with waffles added. Our room had a horrible odor that I could not get rid of, staff simply said they were sorry. No other rooms available so changing room not an option. The only plus is convenience to port before cruise, as another viewer stated when you ask them to call a cab, they tell you they are calling their service. Not a free hotel shuttle but $35 to the port which is a short drive. Very deceiving.

I lived in this area for fifteen years and left when this hotel was being built. I called ahead asking for a non smoking and very quiet room. I was extremely pleased that I got just what I asked for. I am fussy so when I tell you the rooms was wonderful, bed great you can trust that it is. The breakfast was exceptional for a hotel of this calaber. I would never hesitate to recommend this property

My husband and I stayed at the hotel the night before we left for our cruise on the Epic. It was much cheaper to fly from New Orleans to Fort Lauderdale since we had frequent flyer miles with Southwest. At first we were concerned about how we would get from Fort Lauderdale to the Miami Port, but found a reasonable transportation company (SAS shuttle) that picked us up right at the hotel and brought us directly to the ship. We also made arrangements for our return trip to the airport after the cruise. The hotel is clean and comfortable for an overnight stay, but I would not recommend it for an extended amount of time. They do offer a nice breakfast, but remember that everyone is there for the same reason, so unless you are an early riser, don't expect to find a seat in the small dining area. Remember why you wanted to book here in the first place and you will be pleased with your choice.