We had booked online and arrived very late (around midnight) along with 5 other couples. When we were picked up by the shuttle, we were warned that the hotel had oversold and were were going to get bumped to another hotel. The other couples were very upset, as were we. Nothing like arriving to this news after traveling for 10 hours. What made it worse was when were were told this was not unusual - the hotel apparently does this quite regularly.
When we arrived, the front staff were there with the news. What appeared to be a manager was counting cash and speaking with us. Thee was a clerk who was given the task of rechecking us to the other hotel, and two others who just stood by and watched. Two things really upset everyone. First, the manager, while being "apologetic", mentioned that our reservations in effect could have been cancelled because were were so late. Second, we all had to wait for the one clerk to process each of us - yet there were 3 other employees standing there. I asked why, and he explained they were all going off shift.
Not much of an example of customer service or care.
We were finally all processed and loaded back on the shuttle after another 20 minutes, and headed to the next hotel for another round of check-Ins.
Very bad experience, and according to the employee who drove us, a regular occurrence. This is definitely NOT the type of experience you want pre or post cruise. I would not recommend this hotel.
- Official Description (provided by the hotel):
- Stay at the brand new Fort Lauderdale/Hollywood Airport hotel with easy access to the Port Everglades Cruise Port and Broward Convention Center. ... more less
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- Also Known As:
- Best Western Plus Fort Lauderdale Airport South Inn And Suites
- Best Western Plus Fort Lauderdale Airport South Hotel Dania Beach