You schedule a tour and when you check in are subject to an upsell, an individual animal encounter. For an extra fee you are promised an individual encounter with the animal if your choice. You ride on a dirty unairconditioned trolley breathing the exhaust to get to a piece of property with small dirty enclosures where vegetation is overgrown and seeing the animals near impossible. Then you sit and wait to interact with your animal, but it is not individual or even a small group. You go in with 15 of your closest friends where you get less than 30 seconds of time with your animal. Definitely a disappointment.
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