We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not the Best Western Brand I know” 1 of 5 stars
Review of BEST WESTERN Crystal River Resort

Save Saved
You added BEST WESTERN Crystal River Resort to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
BEST WESTERN Crystal River Resort
2.5 of 5 Resort   |   614 Northwest Highway 19, Crystal River, FL 34428   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Offers & Announcements
Low Rate, Guaranteed
Ranked #4 of 9 hotels in Crystal River
Orlando
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Not the Best Western Brand I know”
1 of 5 stars Reviewed August 19, 2013

For the second time at this hotel rooms weep of mildew I was very sick, carpet damp again, furnisher dirty and soiled, wash clothes dirty, toilet over flooding, one light working in room light buds burned out, customer service was very poor upon check out no conversation, no thank you or how was our visit just given invoice, stove/refrig over 10 years or older. I called corporate to report this is shameful and disgraceful. As a reward member and loyal customer of BW this is not what I am accustom to. BW needs to take their name back from this hotel or get better management. They are over priced for this bad service and unclean rooms.

Room Tip: I would recommed veiwing the room assisgned before check in that gives you the chance to smell and...
See more room tips
  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review, August 20, 2013
Thank you for writing about your recent stay with us. I apologize for the problems you had with your room. I assure you this is not typical and I hope you give us another chance. I will personally see that everything is to your satisfaction.
Frances Roberts, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

257 people have reviewed this hotel

Traveler rating
    69
    91
    62
    23
    12
See reviews for
77
94
9
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Tampa, Florida
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed August 19, 2013

This is a big Best Western, especially during scallop season. But granted: although it was very crowded, the night was quiet. I guess everybody was just tired of being on the water all day.

Room was good. Clean but just a bit odor of moisture. Swimming pool is just way (!) too small for this hotel.

Breakfast very minimal but it suffices for getting you started. Two fairly good restaurants within 1 and 2 minutes walk.

Check-in and check-out staff (same person), was not really friendly. Treated me as a guest in a very, very long queue of guests.

There is a Hampton Inn down the road but there are no restaurants within walking distance.

I will stay at this BW next time.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review, August 20, 2013
Thank you for writing a review of your stay with us. We appreciate getting feedback from our guests.We hope you will stay again when you're in the area.
Sincerely,
Frances Roberts,
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merritt Island, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 18, 2013

I went during scalloping season, clean rooms, good breakfast, friendly staff, boat ramp, plenty of trailer parking, waterfront, pool and hot tub, nice resort without breaking the bank. There are lots of restaurants around, dive shop was very helpful, I think we have an annual vacation we'll be taking from now on.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review, August 20, 2013
Thank you for writing about your recent stay with us. We're glad you enjoyed your stay and hope you'll come again.
Sincerely,
Frances Roberts, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St.Pete
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 9, 2013

The rooms smelled of mold. So much so we had to request a change twice. The furnishings were very outdated and I felt a bit unsafe. The marina/pool area was nice to have close by, but thats about it. Hotel was close to boating and scalloping, and easy to get to

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review, August 17, 2013
Thank you for taking the time to write a review of your stay with us. ?We appreciate the feedback. I apologize for the problems you encured during your stay and can assure you that this was an isolated incident. i hope you will stay with us again.
Sincerely,
Frances Roberts, MG
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed August 8, 2013

Stayed at this hotel for a weekend during scalloping season. Overall good place to stay, room was nice and quiet. Crowded during the scalloping season so if you bring your boat be prepare. Nice patio and grill section for the guest to use but must be prepared to wait in line to use the grills. Free continental breakfast every morning. Good food and beverage. Cant say the same about the restaurant (Crackers) next to the hotel. Service wasn't great although I understand the crowd during the season but they should be better prepared for such things. They forgot my order and by the time it was done, we were all ready to leave so I made it to go and it sat in the room. I wasn't hungry after that. A bit pricey for basic items. The hotel was a good stay though.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review, August 9, 2013
Thank you for your review of your stay with us. We appreciate the feedback. We hope you enjoyed your stay and will come again.
Frances Roberts, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 5, 2013

Stayed at this hotel for a weekend during scalloping season. Overall good place to stay, room was nice and quiet. Crowded during the scalloping season so if you bring your boat be prepare. Nice patio and grill section for the guest to use but must be prepared to wait in line to use the grills. Free continental breakfast every morning. Good food and beverage. Cant say the same about the restaurant (Crackers) next to the hotel. Service wasn't great although I understand the crowd during the season but they should be better prepared for such things. They forgot my order and by the time it was done, we were all ready to leave so I made it to go and it sat in the room. I wasn't hungry after that. A bit pricey for basic items. The hotel was a good stay though.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review, August 7, 2013
Thank you for taking the time to write a review of your recent stay with us. We appreciate the feedback. We 're glad you had a good time and hope you will come again.
Sincerely,
Frances Roberts. GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 30, 2013

We were pleasantly surprised with the quality and friendliness of the people at Best Western in Crystal River. We stayed for 2 nights and enjoyed the breakfasts and the Jacuzzi outside. Will definitely come back!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review, July 31, 2013
Thank you for your review of your stay with us, We appreciate the kind words. We hope you'll atay with us again when you're in the area.
Frances Roberts, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to BEST WESTERN Crystal River Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Crystal River Resort

Address: 614 Northwest Highway 19, Crystal River, FL 34428
Phone Number:
Location: United States > Florida > Crystal River
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 9 hotels in Crystal River
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Crystal River Resort 2.5*
Official Description (provided by the hotel):
Overlooks the Crystal River, and has a dive shop on property. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, BookIt.com, Priceline, Despegar.com, BookingOdigeoWL, Travelocity, Cheap Tickets, HotelsClick, Hotels.com and Agoda so you can book your BEST WESTERN Crystal River Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Crystal River Hotel Crystal River
Crystal River Best Western

Owners: What's your side of the story?

If you own or manage BEST WESTERN Crystal River Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.