I just wrote a glowing review for the Hyatt Place near the the Ft. Lauderdale airport because of the exceptional staff...but the exact opposite is true of this Hyatt. First the hotel facility is very nice, but that is where the positive information stops. We arrived at the hotel fairly late and the desk staff acted as if waiting on us was an inconvenience. When we asked about parking, it was very (very) expensive and unhandy to get to from the check-in desk. We parked our own car, then couldn't find the elevator back to the lobby. There was a hotel valet guy in the parking lot (under the hotel) and when we asked him where we could find the elevator, he said he didn't know! He ended up looking where he though "he remembered" seeing it...and it was...really? We asked the desk staff if there was a hot tub and/or pool available and were told there was, but because it was after 10:00, it was closed. Both the hot tub and pool are outdoors, but well lit, and having them closed made no sense. ( We used the spa anyway, and clearly bothered no one in doing so.) If they were concerned about noise, then post signs to remind people to be quiet, but it is just as easy to be loud in a hall or elevator, so not sure why they have the rule regarding the pool area. The staff was much more interested in talking to each other than helping us in any way...so they get an F from me.
- Official Description (provided by the hotel):
- Nestled in the "Beverly Hills of Miami", Hyatt Regency Coral Gables, a stunning AAA Four Diamond hotel set in the heart of Coral Gables offers the unparalleled personalized service and luxurious accommodations that you seek for your weekend getaway. Relax by the pool with a fresh Mojito or enjoy regional flavors at Two Sisters, our award winning restaurant. ... more less
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- Also Known As:
- Hyatt Regency Coral Gables Hotel Coral Gables
- Coral Gables Hyatt Regency
- Hyatt Coral Gables