We moved from a "scary hotel" up the street to the Hyatt, what a lovely change! The staff at the door and front desk were welcoming and friendly. I received a great AAA rate but was not informed that it included breakfast until we were checking out! However, upon check out they removed the charge for the one breakfast we did eat in the restaurant. We would most likely have eaten there every day knowing that it was included in the fee. In addition, the waiter we had was very friendly and was working very hard - - but my breakfast was delivered wrong. While waiting for it to be corrected, parts of it got cold... as did my coffee. I think they may have been a bit understaffed in the restaurant. The young lady working behind the pastry counter went above and beyond friendly service. She would be the first to ask if we wanted something warmed up or plum washed. She was fabulous. Our room was very comfortable with a view over the pool. The housekeeper did a barely acceptable job cleaning the room each day. She did not restock the coffee and there was a hair that remained in the corner of the bathroom our entire visit (3 nights). In addition she did not take away dirty glasses from the previous nights room service. The beds were comfortable, the pool was lovely (the bathroom down by the pool is like a spa!) and the door staff and front desk staff, as well as room service staff were very friendly. Each evening the lobby bar hosts a happy hour from 5 - 7 for 1/2 off drinks.
- Official Description (provided by the hotel):
- Nestled in the "Beverly Hills of Miami", Hyatt Regency Coral Gables, a stunning AAA Four Diamond hotel set in the heart of Coral Gables offers the unparalleled personalized service and luxurious accommodations that you seek for your weekend getaway. Relax by the pool with a fresh Mojito or enjoy regional flavors at Two Sisters, our award winning restaurant. ... more less
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- Also Known As:
- Hyatt Regency Coral Gables Hotel Coral Gables
- Coral Gables Hyatt Regency
- Hyatt Coral Gables