This is truly a tough commentary for me as my wife and I stay here 10-20 days a year. The staff at all levels, the restaurant, the front desk, bell stand, valet, etc remember us and call us by name. The service is excellent with all staff exhibiting a true and sincere desire to serve and accommodate your wishes. The rub with this property is split between 2 areas, one being the fitness center and the other being the outdated AC units that are now highly inefficient at maintaining low humidity and reasonably efficient temperature control in either hot or cooler weather. We always reserve the Terrace Suite and enjoy the layout but the AC is becoming an issue for us. The second area is the Fitness Center. Granted, very few people are into fitness, but those of us who are have come to expect a little better than what this property has to offer. Namely, the universal gym is outdated, the dumbbells are limited in the weight variety and limited in range. There's only one medium ball for crunches, no foam roller, and the bench is unsafe in its design. I have suggested they put a little love into the fitness center, but alas it is obviously not a priority. Hence, I can only give this property a Very Good rating...sadly!
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