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“Good Food with Great Service” 4 of 5 stars
Review of Hillstone

Hillstone
201 Miracle Mile, 1300 Blue road, Coral Gables, FL 33134 (Formerly Houston's)
(305) 529-0141
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Ranked #25 of 273 restaurants in Coral Gables
Price range: $41 - $80
Cuisines: American
More restaurant details
Restaurant details
Good for: Bar scene
Dining options: Breakfast/Brunch, Lunch, Dinner, Late Night
Coconut Creek, Florida
Top Contributor
120 reviews 120 reviews
102 restaurant reviews
Reviews in 44 cities Reviews in 44 cities
31 helpful votes 31 helpful votes
“Good Food with Great Service”
4 of 5 stars Reviewed March 8, 2013

I had a dinner business meeting. As it was my first visit to this location I was looking forward to good food. They lived up to my expectations and are just as good as others that I've been to. The only thing I would caution is they are VERY busy. I made reservations for 7P and because we added a fifth person we had to wait until about 8:15P. My guests were patient so it was really a big deal. However, I highly recommend arriving early and definitely if you have a party of four or less make a reservation. They don't take reservations for parties of five or more. It was a little more expensive than I remember but it's proably because there were five of us. Their sushi rolls are unbelievably good! We ordered on Rainbow roll, then another, and then another on top of our main course. We all got steaks or prime rib which were cooked to perfection.

  • Visited March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
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131 reviews from our community

83% Recommend
    54
    55
    11
    9
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Reston
Top Contributor
142 reviews 142 reviews
102 restaurant reviews
Reviews in 54 cities Reviews in 54 cities
27 helpful votes 27 helpful votes
“Excellent Food in a restaurant that knows how to deliver it all.”
5 of 5 stars Reviewed March 4, 2013

Excellent food and service. Lovely atmosphere as well. Be sure to try the key lime pie. A top pick by my gown son, who normally doesn't eat dessert except for this. A bit noisy if you want a quiet cozy place this might not be your choice. Very, very popular with usually a wait.

  • Visited February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
99 reviews 99 reviews
71 restaurant reviews
Reviews in 47 cities Reviews in 47 cities
41 helpful votes 41 helpful votes
“Great atmosphere!”
4 of 5 stars Reviewed February 18, 2013 via mobile

We ordered the Sante Fe salad and drinks. Great atmosphere, lots of menu choices. Maybe a little expensive but not bad for a coral gables.

    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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Miami, Florida
Senior Reviewer
7 reviews 7 reviews
5 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Still great food but service sliding downhill”
2 of 5 stars Reviewed January 6, 2013

We moved away from Miami, and have dreamed about coming back for smoked salmon, spinach dip and Thai tuna rolls. We have eaten here twice during the holiday season in the past week and were not bothered by the hour long wait to eat. And the food is still great. However, the service has slipped a lot. Our server was Alex 359 last night. Felt like I was in a fast food restaurant when she arrived and said, "are you ready to order?" Not interested in rapport I take it! We were half way done with our appetizers when three waitstaff arrived to attempt to remove the appetizers and deliver our sushi rolls. We literally had to grab the plates back. Would have been nicer to ask if we were finished before bringing our entrees, but I guess they are trying to move people faster to get that one hour wait down. Still not finished several minutes later, Alex returned to remove my appetizer plate and in doing do put her sleeve cuff into my spicy mayo. Very nice. Water ran dead. Alex never returned to ask how things were. Was bever offered a second cocktail. Eventually we had to ask a white coat kitchen chef to get us some water. Alex finally returned to ask if we wanted desert. When we said no, she abruptly turned, and left, walked 10 feet from the table, grabbed our check and quickly without speaking, dropped it off on our table. Are you kidding me? This has been our favorite restaurant for years. Management please take a closer look at your service. I see many new waitstaff faces. Competition is opening across the street. Don't make it easy for us to look for an alternative!

    • 3 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 5 of 5 stars Food
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Miami, Florida
Reviewer
5 reviews 5 reviews
4 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Not By Choice”
2 of 5 stars Reviewed January 2, 2013 via mobile

Permit me to begin this review by disclosing that I am fundamentally opposed to any restaurant as mismanaged as those in the Hillstone Restaurant Group. While alike in many ways, with the same impersonalized, faux-friendly service, similar wine menus, and similar eats, the disparity between the Hillstone in Coral Gables and the Houston's in North Miami does not go unnoticed; while I have had several inferior experiences in both, this one was particularly unfavorable. Knowing what to expect in any restaurant is key, and, especially with a franchise such as Hillstone, it is disappointing when a venue fails to deliver on the only thing they are consistently good at. In this case, it would be the food.

Seated at the bar, my companion and I were greeted and promptly delivered our wine. That was pretty much the end of service.

We selected the Clark and Telephone, a Pinot Noir from the Belle Glos family of wines that is a notch up from the Meiomi found at Aventura's Houston's. A fan of both, I can attest that the wines throughout this franchise are very reasonably priced, as well as notable. Thankfully, the wine was delicious, because we were not revisited by one of three bartenders until having leisurely knocked out half of the bottle.

The spinach dip was reliably good, as was the Thai tuna roll. The sushi selection at this location is one of the reasons we were inclined to stop in. Our water glasses were empty most of the time, and attendance from the staff was poor.

We ordered a bottle of Honig, a fabulous little Cabernet, and waited some more.

To order our Hawaiian Ribeye, I had to be assertive. I almost wish I wasn't, because what we received was atrocious. Formerly USDA prime beef, our steak arrived perfectly cooked at medium-rare, but lukewarm and tough. It was so awful that I had to saw off my first bite in physical discomfort. Against the wishes of my companion, I sent it back. They graciously and promptly delivered a new steak, with no new sides, and it, too, was tough. It became clear to me that they no longer serve prime, but have moved down to choice an still charge what they did for prime. If I wanted a choice ribeye, I would buy it from the grocery store.

No manager apologized, although I had not eaten any of it, and nobody offered to take it off of the bill. I do not believe in raising hell for the sake of receiving good service, but I will absolutely never dine there again by choice.

Go for the wine and the ambiance. Have some spinach dip and their daily specials, but do not go there for their service, the value, or the steaks.

All in all, the meal cost well over $200.00 and my dreams of delicious, supple, fat-marbled ribeye. Shame.

    • 2 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 2 of 5 stars Food
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