Paid over $1371 for six nights. I booked weeks earlier than the day of arrival. A few days before the check-in, Cristy Ayaka "Team Leader" contact me saying that my credit card has been declined: I provided her another one unsuccessfully. Meantime , due to a problem occurred on my way, I let her know that I would be arrived a day late but she keeps saying that ALL my credit cards continue to be declined!
Day of arrival. As said, I checked-in a day late, but I was told by the reception that they couldn't do anything in order to my needs because of the Extended stay policy, and I had to pay the entire week, even thought they had been warned about the circumstances for which I was late. Ok. But, to allow me to stay in, they asked me the credit card, and they want me to pay before the check-in... My credit card obviously works and I pay the entire staying : I'd say the best way to say "you are welcome " to a customer who had been travelling 24 hours without sleep.
About the problem that they had had with the payment, they answer me that sometimes can happen!! This is just the begin: evidently they did think that I wouldn't have paid, so they reserved me the worst room ever I guess: old, with the forniture ruined, smelled, the view on the trash all day long! Take a look at the pictures.
A few words about the grab-and go breakfast: never had this pleasure, I suppose that for get some stuff from the shelf you have to be lucky.
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- Also Known As:
- Extended Stayamerica Miami - Coral Gables Hotel Coral Gables
- Extended Stay Miami
- Miami Extended Stay