We booked this room because it was the closest place we could find to stay to arrive early the next morning for surgery. The first room we were put in, after the desk person played with the computer for over 5 minutes selecting a room, was bare. We turned on the heat (reverse cycle AC on wall), and it caught on fire, setting off the fire alarm. We were transferred to another room, and the desk clerk didn't even go back to that room as far as I know, maybe to check on the fact that there might still be a fire after we quickly turned off the AC.
It was a cold night in Miami. There were no hangers, no blankets, TV didn't work, hard bed and flat pillows, no amenities such as a hair dryer or coffee pot (which would have helped with the basically unheated room). The heater worked about 5 minutes, then cut off. We tucked clothes under the sizeable gap at the door to keep the coldwind out. I slept under my coat for warmth.
The next morning I tried to take a shower, and could not get even warm water after running the water for 3 minutes. Water rationing concerns prevented me from running the water any longer, so we had to go unshowered to surgery. When I complained to the front desk that there was no hot water, he said that I should have run the water for 10 minutes, and then it would get hot, because they had a propane Instant Hot water system. Laughable!
There was NO concern about the fire in the first room, as the morning desk clerk didn't even know about it. They refused to reduce our payment because of fire, lack of hot water, blankets, TV didn't work, etc.
This place should be shut down. This is next to the worst place we have ever stayed. The worst was an "hourly hotel" we were put into as Red Cross volunteers after a Florida Hurricane!!!!
Although we had booked for 2 nights, we checked out to chance getting another place. We were DELIGHTED to find Kendall Inn and Suites, right next to Baptist Hospital, only $10 more, and we got a discount, Happy Hour, free full breakfast, marble and granite, countertops, mini-bar, coffee maker with coffee, huge TV, luxury linens, all amenities expected in bath, great HOT shower, balcony, blackout curtains, free internet access, close parking, friendly service, very comfortable bed with lots of fluffy pillows, and down comforter.
What can Trip Advisor do to be sure that NO ONE recommends this deplorable hotel?
To have a rating of 10 our ot 14 Miami Hotels is a disservice to your readers who rely on you for advise. Thank you.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.