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“Superb location with excellent service combines to make the Colonnade one of my favorite hotels.” 5 of 5 stars
Review of The Westin Colonnade Coral Gables

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The Westin Colonnade Coral Gables
4.0 of 5 Hotel   |   180 Aragon Avenue, Coral Gables, FL 33134   |  
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Ranked #3 of 11 Hotels in Coral Gables
Rio de Janeiro
Top Contributor
106 reviews 106 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
51 helpful votes 51 helpful votes
“Superb location with excellent service combines to make the Colonnade one of my favorite hotels.”
5 of 5 stars Reviewed yesterday NEW via mobile

I have stayed here for years. It is small, a bit quirky, and altogether delightful. The staff all go out of their way to make guests feel welcome. The nightly sparkling wine and Tuesday receptions make it even nicer.

  • Stayed January 2015
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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534 reviews from our community

Traveler rating
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    88
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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English first
Tallahassee, Florida
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My friends and I spent 4 days at the Westin Colonnade. I've probably stayed in 15-20 Westin properties and this is definitely one of my top 3.

The location of this property is ideal. It is Coral Gables and guests can easily get to MIA and Miami Beach. Miracle Mile (lots of shopping) is within walking distance! The property is vintage Miami with a touch of elegance and modern deco. The hotel is extremely clean and vibrant. The entire is up-to-date and well cared for.

The staff is WONDEFUL!!!! Quite frankly, I haven't met a more accommodating hotel staff. My room wasn't ready when I arrived (I got here much earlier than I expected) and Kathy, at the front desk, asked housekeeping expedite it's cleaning. I was working when I arrived and needed to order room service for lunch. I mentioned to Service Express that I would be on a conference call and requested that they please be quite when delivering the food. The waiter came into the room very quietly, set up the food, and left without saying a word. We needed a roll-a-way bed and one was quickly brought up to us. The roll-a-ways are not the typical cot, but an actual twin size bed. Housekeeping made it up, just like a regular bed. Valet was great! Even though there was a wedding, they brought out our car quickly whenever we called.

We needed a lot of things during this trip- extra bedding, cash exchanged, etc. Every time we spoke to an employee, they had a cheerful and helpful attitude. I was very impressed the friendliness of the staff. Kathy at the front desk was extremely in answering any questions we had and provided excellent customer service. I will definitely be back soon!

Room Tip: Get a suite! Ours had a HUGE balcony with lawn chairs!!!
See more room tips
  • Stayed January 2015, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinColonnade, General Manager at The Westin Colonnade Coral Gables, responded to this review, 2 days ago
Hi JulliainTally,

Thank you for this glowing review! We will be sure to thank Kathy, room service, valet, and housekeeping for their amazing service. It's reviews like these that really inspire our staff to go above and beyond for the guest. We are honored to be part of your top 3 and hope to see you again should your travels return you to Miami.

Be Well,
Matt Lahiff
General Manager
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Toronto, Canada
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Well there is not a lot to say about that hotel, it is a typical Westin.

1. Very helpful, polite, nice & approachable staff, example of how they should behave like.
2.Ultra clean rooms, good interiors, good quality bath & "room" products
3.Breakfasts in Aragon cafe - wide selection of different dishes, high quality products, nice & fast service.
4.Swimming pool & fitness - clean, not overcrowded, opened 24h
5.Prices - scear sh#|t out of me. Starting from room & breakfast price, ending with a Wi-Fi that is not complimentary.


Well located, super clean, nice & expensive hotel. If you value comfort more than money - that's great spot for you!
I guess quality costs...

  • Stayed January 2015
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinColonnade, General Manager at The Westin Colonnade Coral Gables, responded to this review, 6 days ago
Greetings ThatGrumble!

I’m delighted to hear that you enjoyed your stay and our impeccable service & amenities. We hope to see you again on your next trip to Miami!

Best,
Matt Lahiff
Westin Colonnade Coral Gables General Manager
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Coral Gables, Florida
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The best hotel in coral gables. Front desk staff are excellent and go above and beyond in exceeding guedt expectations. I nended the hotel to make dinner reservations for me and my wife. Alex not only provided recommendations but made sure that a very good table was ready for us when we arrived at the Restuarant. That's what I call five star service.

  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinColonnade, General Manager at The Westin Colonnade Coral Gables, responded to this review, 1 week ago
Hey Gordon R!,

I appreciate the notes on your stay. Our front desk staff is truly one of a kind. We will be sure to thank Alex for his detailed assistance in ensuring that your reservations were made perfectly. We hope to see you again should your travels return you to Miami.

Be Well,
Matt Lahiff
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I’ve now stayed at this hotel ~4 days a week for the last 8 months. There many positives about this place that I’m sure you’re get from other reviews (i.e., coral gables is a great place and the westin is right in the heart of the district), but what sets this place apart is the staff. Everyone is very delightful and goes out of their way to make me feel at home and comfortable, especially Kathlyn and Natalia. They are very delightful young women who are gifted at making everyone’s stay as terrific as mine (I’ve seen them in action). They take take their time when answering questions and follow through on every request. They are critical assets to the hotel. The rest of the staff were very helpful and friendly as well – from the guys at the bellman desk to the catering service and valet attendants. Highly recommended.

  • Stayed January 2015, traveled on business
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinColonnade, General Manager at The Westin Colonnade Coral Gables, responded to this review, 1 week ago
Thanks for your nice note R A!

We are glad to be your home away from home for the past 8 months! We hope to continue to make your weekly stays as unwinding and at home as possible. We will definitely thank Kathy and Natalia, and the rest of our amazing team for making sure your taken care of every week.

Stay Inspired,
Matt Lahiff
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Great location, great staff and a very clean place. I want to say thank you to Frank and Alex at the front desk for doing an exceptional job!! We will definitely be coming back to stay! Overall we are happy with the stay!!

  • Stayed January 2015
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinColonnade, General Manager at The Westin Colonnade Coral Gables, responded to this review, 2 weeks ago
Greetings Crazy1rican,

Thank you for your kind words! Frank and Alex are two of our many Customer Service Stars here at The Westin Colonnade and we will be sure to thank them for making your late night arrival as easy as possible. We hope to see you again soon so we can continue to deliver exceptional stays for you.

Be Well,
Matt Lahiff
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great location, excellent facilties, always clean, many fine restaurants within walking distance, friendly and professional staff, being Juan Carlos one of the best.
In few words the best Hotel in the area.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinColonnade, General Manager at The Westin Colonnade Coral Gables, responded to this review, 2 weeks ago
Greetings Alejandro M.!,

Thank you for your kind words! Our The Westin Colonnade Team truly strives to make each guests stay as unwinding as possible. We are delighted to see that Juan Carlos was able to provide such outstanding service for you and hope that we will see you again should your travels return you to Miami.

Be Well,
Matt Lahiff
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Colonnade Coral Gables

Address: 180 Aragon Avenue, Coral Gables, FL 33134
Phone Number:
Location: United States > Florida > Coral Gables
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Coral Gables
#4 Romantic Hotel in Coral Gables
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Colonnade Coral Gables 4*
Number of rooms: 157
Official Description (provided by the hotel):
The Westin Colonnade, Coral Gables is centrally located in the Coral Gables business district. We offer a retreat from the rigors of travel, yet still convenient to business, shopping, and dining. ... more   less 
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Also Known As:
The Westin Colonnade Coral Gables Hotel Coral Gables
Westin Colonnade Coral Gables
Westin Coral Gables
Coral Gables Westin

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