Its been less than a week since my husband and I checked out from this terrible place after having chosen it due to its excellent location. We had no references about it but decided to take the risk: bad idea. Our trip started with a surprising " we won't be able to honor your reservation ( confirmed several weeks earlier ) due to a wedding ". Obviously, the wedding guests were - for some uncomprehensible reason - being considered more important than us. So, after accepting the alternative option offered, we checked in to spend the worst experience we have ever had in any hotel. It started with a constant vibration that wouldn't stop followed by all kind of noises from the rooms next to ours, slammed doors and yelling and running in the corridor up to almost 4:30am. A nightmare. Next day: another wedding with the same results....
Our demoted room was ok but it definitely is a 2nd class hotel. The shower floor hadn't been scrubbed in weeks so you could clearly see all shades of gray in and out of the tub. No shower caps, no cotton and shower didn't work well. Service at the Concierge's desk was good even though they lacked professionalism: too familiar and slow using search tools. The hotel's reception needs a urgent facelift : old and dirty cheap furniture, a worn out counter, and a 20 year old rug that welcome you to a decadent premise. I strongly recommed to look for another option if you are thinking about a hotel in Coral Gables.
- Official Description (provided by the hotel):
- The Westin Colonnade, Coral Gables is centrally located in the Coral Gables business district. We offer a retreat from the rigors of travel, yet still convenient to business, shopping, and dining. ... more less
- Reservation Options:
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- Also Known As:
- The Westin Colonnade Coral Gables Hotel Coral Gables
- Westin Colonnade Coral Gables
- Westin Coral Gables
- Coral Gables Westin