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“valet service is terrible” 3 of 5 stars
Review of The Westin Colonnade Coral Gables

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The Westin Colonnade Coral Gables
4.0 of 5 Hotel   |   180 Aragon Avenue, Coral Gables, FL 33134   |  
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Ranked #4 of 11 Hotels in Coral Gables
miami
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
71 helpful votes 71 helpful votes
“valet service is terrible”
3 of 5 stars Reviewed December 16, 2013

We came this past Friday night to have dinner at Sushi Samba before going to another event. When it came time to get our car from the valet, we turned in our ticket, paid the $10 and waited. After about ten minutes of observing chaos with the valets coming and going (and rain) one of the young men came up to my husband and I and asked if we had paid. We said yes and that we were waiting for our car. A few minutes later, what appeared to be the manager of the valet parking, approached us and asked us if we had our ticket and if we had eaten at Sushi Samba. We told him our ticket had been taken and, yes, we had eaten at the restaurant. After about a total of twenty minutes, he approached us again and told us that our car had been on the curb about half a block down for the last 10 minutes. He looked a bit peeved at us and said that he told us this 10 minutes ago. My husband, who was late for another event, got very aggravated as this was not true. Why would we be standing there in the rain!!!! He told the manager that he wanted our money back and the manager got very belligerent. We just left as we did not want this to escalate. But the fact that we paid $10 for this very poor service was very unfair and it is unlikely we will ever use this service again.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Guest Relations Manager at The Westin Colonnade Coral Gables, responded to this review, December 17, 2013
Hello Nanciface,

Thank you for your gift of feedback. I have forwarded this review along to the proper management to ensure that we speak to the valet team that was working last Friday night. Please accept our apologies for your experience. Again, thank you for sharing your experience with us we hope that you will visit us again in the future. Be Well.
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492 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
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English first
San Jose, CA
Top Contributor
135 reviews 135 reviews
36 hotel reviews
Reviews in 54 cities Reviews in 54 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed December 12, 2013

For the location, I would say very good. But here are some odds and ends that make this less than a Westin experience.

- historical building/character (some people might really enjoy this) but as a business traveller, you pretty much need to valet park, the lobby of the hotel is on the 2nd floor so you need to go up an escalator to get to the lobby, as for my bags the porter brought them up to checkin and then from checkin the bags too 30mins to get to my room AFTER calling the bell desk to have them sent up a little faster. Front desk wasn't terribly friendly.
- most the rooms are either larger rooms w/seating tv area or this 2 story townhouse w/ a spiral staircase, might be either charming or very odd
- sofabed was terrible
- needed to wait for housekeeping to make the sofabed which was yet another 30mins when i checked in around 9pm and obviously my family needed to sleep relatively soon
- so just the service was a bit off and seems to do every little thing everyone expected to be tipped
- didn't use the roof top pool but it looked quite lovely, exercise room pretty small, no other amenities
- overall a bit lacking for a Westin but just average service makes me want to pass on coming back

Room Tip: find one close to the elevator, this building snakes around so u could have a long walk to your room
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  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Guest Relations Manager at The Westin Colonnade Coral Gables, responded to this review, December 12, 2013
Hello Bo C,

Thank you for your gift of feedback. Your experiences truly allow us to gain tools for improvement in all areas that might require it. Coral Gables is full of historical buildings ours being one of course highlighting our beautiful Rotunda. Luckily we have plans for a renovation of our guest rooms scheduled for next year so our guest can enjoy the NEW Westin atmosphere. If you would like to offer further details please feel free to contact me at dwelch@westincoralgables.com. We hope to see you again should your travels bring you back to Miami feel free to contact me as well and I will be more than happy to assist you in making your stay flawless. Be Well.
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Miami, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 8, 2013

Our company party was held at the Westin Colonnade in Coral Gables. The space was lovely and very beautifully decorated. The staff was friendly and very attentive. The food was absolutely delicious and and plentiful! We spent the better part of the night dancing, laughing and enjoying the great ambiance.


Highly recommended!

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Guest Relations Manager at The Westin Colonnade Coral Gables, responded to this review, December 9, 2013
Hello OKougi,

Thank you for your kind words! We're glad to hear your holiday party went off flawlessly! We here at the Westin Colonnade strive to make every event and every guests stay one to remember! We hope to continue to make great memories for you and your coworkers for your next company event! Be Well!
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Bogota, Colombia
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 7, 2013

Hotel is located in beautiful Coral Gables area, where there are plenty of shops, restaurants and atractions near by (ie. Miracle Mile)
The hotel entrance and building itself is very attractive. The romos have plenty of room an all the necessary conveniences. Staff as reception provide friendly and effective customer service.
in the same building of the hotel you have a Samba Suchi Lounge - good for a drink, people watching and fussion (brazil - japanese) food.- lively environment - Also a Mortons Steak house is in the premises ... but I was not lucky with the service provided - although good in the bar (great martinis) ... not so good in the main restaurant lounge,
Possibly will return in my next Miami visit.

Room Tip: room with patio view # 383
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  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Guest Relations Manager at The Westin Colonnade Coral Gables, responded to this review, December 9, 2013
Hello Viajero961,

Thank you for your gift of feedback. We are delighted to hear that you had a great stay at our hotel. We are also happy to hear that you enjoyed our hotel restaurant, Suahi Samba! Should your travels return you to Miami, we would be delighted to see you again. Be Well.
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Tampa, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2013

Wife and I were in town for a wedding on Key Biscayne, but did not want to pay Key Biscayne prices for a hotel room. Front office managers Kathy, Josh and Roxann were amazingly accommodating when we called to let them know we would be arriving very late, and needed some extra time the next day before checkout. We were supposed to arrive early evening the day after Thanksgiving, but were delayed and did not arrive until 4am the next morning. Valet parking was easy and so polite! Chris and Arturo seemed to be there every time I came for the car during the weekend. The hotel is older, but gorgeous and full of wonderful staff. We used to stay at the Hyatt on our trips to Miami, but not any more. The Westin has won us over.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Guest Relations Manager at The Westin Colonnade Coral Gables, responded to this review, December 4, 2013
Hello Jared S,

Thank you for your kind words! We here at the Westin Colonnade strive to make every guests experience as flawless and refreshing as your recent one. I have passed this review along to our front office and will be sure to give them the good word. Should your travels bring you back to Miami, please feel free to contact us so that we can make your next stay just as flawless as the last. Be Well!
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Miami, Florida
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 27, 2013

Attended a wedding in their lovely main ballroom, it was absolutely beautiful! Food was excellent and served perfectly. We also stayed overnight, room was clean and bed was comfy. The Hotel has style and sophistication. The whole staff (front desk, servers, housekeeping) all had a friendly smile. Overheard hotel will go through a remodel soon. So it will be even better!

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Guest Relations Manager at The Westin Colonnade Coral Gables, responded to this review, November 27, 2013
Hello Jvharding,

Thank you so much for your kind words! We are delighted to hear that you had such a great time staying with us. You heard correctly, we do in fact have plans to make our property even better in 2014. I will be sure to pass on your elevating experience with the hotel staff. I see that you are a Miami native however, should your travels bring you back to Coral Gables, please feel free to contact our Guest Relations Manager so that she can assist you in making your next stay just as refreshing as this one. Be Well!
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1 review
1 of 5 stars Reviewed November 23, 2013

Hi, My name is Jorge Salgado SPG Gold#42335498458
I checked in on Thursday November 21,2013 for 2 nights. I travel for business weekly and always stay at Starwood properties when available all over the world, and this is the first stay that has been a really bad to worst experience ever!
1. I check in after a long and delayed flight from Las Vegas and when I walked into into my room(503), the room had a very bad humidity, mildew awfull smell. I am very sensitive and alergic, so I called front desk and I was changed to room 302.
2. The air conditioner in this room 302, never worked, my room was hot all night, So I called front desk in the morning, engineering personell came in and told me the thermostat was not working properly. I asked for a room change, AGAIN!!! and I was given room (219).
3. I went out to work and when I come back to sleep, the Air Conditioner is not cooling, not working properly!! This is unbelievable and unacceptable!! I can't believe I threw away 10,000 Spg points and $150 in this garbage hotel!! Never again!!! Jorge Salgado

  • Stayed November 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Guest Relations Manager at The Westin Colonnade Coral Gables, responded to this review, November 26, 2013
Hello JorgeSalgado,

Our apologies that your stay was less than perfect. Your concerns were reviewed with our upper management. We hope that should your travels return you to Miami, we hope that you will stay with us so that we can see to it that your stay is a refreshing one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Colonnade Coral Gables

Address: 180 Aragon Avenue, Coral Gables, FL 33134
Phone Number:
Location: United States > Florida > Coral Gables
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Coral Gables
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Colonnade Coral Gables 4*
Number of rooms: 157
Official Description (provided by the hotel):
The Westin Colonnade, Coral Gables is centrally located in the Coral Gables business district. We offer a retreat from the rigors of travel, yet still convenient to business, shopping, and dining. ... more   less 
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Also Known As:
The Westin Colonnade Coral Gables Hotel Coral Gables
Westin Colonnade Coral Gables
Westin Coral Gables
Coral Gables Westin

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