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“Great service, but hotel room is old-style and not well maintained” 3 of 5 stars
Review of The Westin Colonnade Coral Gables

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The Westin Colonnade Coral Gables
4.0 of 5 Hotel   |   180 Aragon Avenue, Coral Gables, FL 33134   |  
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Ranked #4 of 11 Hotels in Coral Gables
New York City, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Great service, but hotel room is old-style and not well maintained”
3 of 5 stars Reviewed September 29, 2013

I expected great service from a Westin, which I did get. The staffs were friendly and accommodating. They actually allow you to store some stuff at the storage room free of charge and can accept packages their ahead of time if you are looking to stay there. The location is great and in close proximity to a lot of great restaurants and shops at Coral Gables.
However, the rooms are a lot older than I expected. We were upgraded to a townhouse suite room with spiral stairs inside the room. It all sounded cool until I saw the room, it's actually a pretty far walk from the elevator with lots of turns, and the room isn't bigger at all. It actually looks smaller than a regular room because it's cut to 2 floors, and it looks quite old with rusty stains at the corner. (Some people might like the vintage feel?)
I think this hotel is good for its location and service, but condition of the rooms make it not worth the price.

Room Tip: regardless of how nice an upgrade sound, don't get the townhouse suites.
See more room tips
  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Guest Relations Manager at The Westin Colonnade Coral Gables, responded to this review, October 8, 2013
Hello Wenwbaby,

Thank you for your gift of feedback and kind words about our staff. Your words help educate us about areas we need to improve on to help elevate our guests experience. Should your travels bring you back to Miami, feel free to contact the hotel for the Guest Relations Manager so that I can see to the flawlessness of your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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518 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
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English first
Couva, Caroni, Trinidad and Tobago
2 reviews
4 of 5 stars Reviewed September 28, 2013

The hotel was great, the staff friendly, wifi was a bit slow....the location was perfect. and the Sushi Samba restaurant was well priced and tasty. the hotel is just a short drive from the airport so its really convenient..its just a block away from the Miracle Mile.... wine bars are close by as well as public transportation...
i really loved the terrace with the pool deck.
i attended my "nephews wedding and the reception was actually at the hotel. the decor was beautiful and we had a blast.
i would definitely return.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Guest Relations Manager at The Westin Colonnade Coral Gables, responded to this review, October 8, 2013
Hello Arlene J,

Thank you for your kind words. We are delighted that you had a great time at your nephews wedding. We wish the happy couple many years of joy. Should your travels bring you back to Miami, we would be delighted to see you again.
Be Well,
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Verona, Italy
Top Contributor
52 reviews 52 reviews
11 hotel reviews
Reviews in 25 cities Reviews in 25 cities
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed September 20, 2013

After my last 2 nights stay (May 3 and 4), I wish to update my previouis review posted on April 15 (and which was referred to an year 2012 stay).
The remark I made about breakfast which, in my judgement "needed to be improved", is to be cancelled now, because it has really been improved a lot, both in quantity, assortment of items and top quality of food: now I must say that breakfast there is terrific, one of the best in the world, at same level of the outstanding ones you are usually offered by the Luxury Collection Hotels!
Thanks to the Management for having made that possible.
I wish to reconfirm the excellence in service received by Reception staff and Bell Captain Humberto: their kindness made me and my family feel like being not in a hotel but in our home away from home...
We are looking forward to plan more stays there in the future and wish to say "thank you" again to everybody.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Guest Relations Manager at The Westin Colonnade Coral Gables, responded to this review, October 8, 2013
Hello Franco T,

Thank you for your updated review. I have passed this review on to Humbertos Manager and our GM so that we may recognize him for such amazing customer service skills. Should your travels bring you back to Miami, we would be more than happy to continue to be your home away from home!

Be Well,
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Santiago de los Caballeros, Dominican Republic
Top Contributor
51 reviews 51 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 19, 2013

Room was big, service was excellent and friendly. I recommend this hotel. I was going to buy shaving cream and razor and the clerk told me not to because hotel gives it for free.
There was also complimentary starbucks coffe and muffins in the lobby every morning.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Guest Relations Manager at The Westin Colonnade Coral Gables, responded to this review, October 8, 2013
Hello Edwin6926,
Thank you for your gift of feedback. We are delighted to hear that our front desk agent was able to provide you with your shaving necessities. Should your travels bring you back to Miami, we would be delighted to assist you in making your stay flawless.
Be Well
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Puerto Rico
Top Contributor
68 reviews 68 reviews
21 hotel reviews
Reviews in 40 cities Reviews in 40 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed September 15, 2013

The Colonnade is a nice hotel, Rooms are large and Clean. Bed are comfortable and the internet connection is at fair level. The personnel at the front desk is kind and professional, and the concierge, was really helpful.

The location is also very accommodating for guests as it is around a lot of bars, restaurants, and shopping stores. There is a Sushi Samba and a Mortons at the hotel, and there are also other great restaurants in the area.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ravenna, Italy
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 9, 2013 via mobile

Nice size hotel with modern furniture. We were upgraded to a very spacious suite free of charge. It's in a safe location just south of the airport in the heart of Coral Gables. Our teenage sons were able to roam the area with no problems in the evenings. The outdoor was cold so we didn't get to use it. Breakfast was very good and met everyone's tastebuds. Only negative aspect is the hotel doesn't have parking so one must park in a private lot.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Guest Relations Manager at The Westin Colonnade Coral Gables, responded to this review, September 12, 2013
Hello Civ26,

Thank you for your kind words. We are glad to hear you and your family had a relaxing stay with us. We here at the Westin Colonnade strive to make every guests stay as flawless as yours. Our valet team offers parking for a fee per day that will take away the stress of finding your own parking. Should your travels bring you back to Miami, we would be delighted to see you again to continue to assist in making great memories for you and your family. Be Well.
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Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 3, 2013

The employees service was excellent, the hotel was absolutely gorgeous, but somehow it was like someone singing Amazing Grace in the wrong key, make sense? There were no restaurants, not typical for a Westin, but the poolside room was awesome. I could literally wake up and jump straight in when I wanted. There was however a room service option, which still puzzles me with the no restaurant? but the prices were absolutely astronomical even to hotel room service standards. I'm sorry, but two adults eating eggs, bacon, and hash browns, and a child with a kids order of silver dollar pancakes and sausages......taxes, service charges, gratuities, ... $85.00...I could see for dinner, but breakfast? I also had more than one call down to the front desk over the housekeeping department. They seem to have a problem with that knocking before entering thing, and some of the baseboards and exhaust fans appeared they had not been tended to in a VERY LONG TIME! Like I said, very beautiful hotel, lot of hiccups!

Room Tip: Ask for a room overlooking the pool, they are even nice just to relax in the poolside couches if not...
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Colonnade Coral Gables

Address: 180 Aragon Avenue, Coral Gables, FL 33134
Phone Number:
Location: United States > Florida > Coral Gables
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Coral Gables
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Colonnade Coral Gables 4*
Number of rooms: 157
Official Description (provided by the hotel):
The Westin Colonnade, Coral Gables is centrally located in the Coral Gables business district. We offer a retreat from the rigors of travel, yet still convenient to business, shopping, and dining. ... more   less 
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Also Known As:
The Westin Colonnade Coral Gables Hotel Coral Gables
Westin Colonnade Coral Gables
Westin Coral Gables
Coral Gables Westin

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