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“Not Westin quality” 1 of 5 stars
Review of The Westin Colonnade Coral Gables

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The Westin Colonnade Coral Gables
4.0 of 5 Hotel   |   180 Aragon Avenue, Coral Gables, FL 33134   |  
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Ranked #4 of 11 Hotels in Coral Gables
Certificate of Excellence
GreenLeadersBronze level
Hong Kong, China
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Not Westin quality”
1 of 5 stars Reviewed June 12, 2013

I stayed for business for two night but checked out after one night to other hotel. There was a smell in the room when I first entered. Television broke down and there was no technician in the evening to repair this. The door was full of scratches. The carpet was stained. There were hairs in the shower. The chair was damaged.

  • Stayed June 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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611 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
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English first
Port Charlotte, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 3, 2013

The service was average. I had to wait 10 mins to check-in although I was next in line. The front desk agent was not even apologetic. My room was clean thank God. I think this hotel is over rated because of its location. The only person that acknowleged me with warm hospitality was the Asian chef/cook at breakfast. I expected more i guess.

  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Dominican Republic
Level Contributor
63 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed May 28, 2013

I was here for a conference. The room was very nice, although the bathroom very small and the lightning could be better. I got complementary internet when I checked in, maybe because of the conference. And got a voucher for the nights I didn't need a change of linnens, I think this is very good motivator to stay eco friendly.
All staff was very friendly and we were lucky to experience the opening of a new sushi restaurant they have downstairs.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago, Illinois
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 18, 2013

I was in Coral Cables for a one week business trip and was happy to find a SPG hotel near my office. Upon checking in they noticed that while I was solo, my room had double beds (that was the only option available in the booking system I used), the staff upgraded me to a mini suite. The room was big, had two TVs and a nice desk for me to work at. Plus a big bureau for me to put my clothes.

During my first evening I heard a knock in my door and received free chocolate covered strawberries as a welcome (!!!). It was great!

I love staying at Westins and this one did not disappoint. Also, there is a Starbucks and a self-service soft serve place right around the corner :)

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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pa
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed May 17, 2013

This was a return trip for me while attending my son's graduation from UM...this time did not dissapoint and it was a terrific stay. The staff from beginning to end did a fantastic job; wonderful customer service and very cheerful!! We had extended family along so we actually had a group of 5 rooms and not one of us had any complaints regarding our room, beds, cleanliness, etc.
I note that although the fitness has been up dated since my last stay I did feel they could have a little more in terms of variety in regard to the weights, etc. but I didn't come to "stay" fit, although i did feel it was adequate...The only glitch we encountered was that there was no towels at the pool one afternoon...after a call down to request some they eventually brought some new ones.
If in the area again I would most definetly stay here again!!

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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WestinC0ralGables, Guest Relations Manager at The Westin Colonnade Coral Gables, responded to this review, July 2, 2013
Hello KalamataPa,


Thank you so much for such kind reviews on our staff and hotel. Experiences like yours are the ones that not only elevate our staff but allow us to elevate our guests so that they too leave with such great things to say such as yourself. If your travels should ever bring you back to Miami, we would be delighted to welcome you right back to the Westin Colonnade.

Be Well,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
103 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed May 8, 2013

The Westin in Coral Gables - Miami was perfect for the 3 nights stayed. It is very centrally located, you could actually walk down Miracle Mile for dinner or lunch to all types of restaurants. The service the hotel staff provided was excellent. We received a large room with direct access to the pool. Very nicely kept and maintained.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laguna Niguel, California
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 27, 2013

We spent one night at the Colonnade before departing on a cruise. The location was perfect, short walk to shops and restaurants. Staff was terrific, providing suggestions for restaurants and printed walking instructions. The room was very large, clean, and nicely furnished. We'd stay at the Colonnade again.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Guest Relations Manager at The Westin Colonnade Coral Gables, responded to this review, July 2, 2013
Hello RetiredOCSD,

Thank you for your amazingly kind words. It is reviews like yours that keep us motivated to elevate our guests experiences. We would be delighted to see you again should your travels bring you back to Miami.

Be Well,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Colonnade Coral Gables

Address: 180 Aragon Avenue, Coral Gables, FL 33134
Phone Number:
Location: United States > Florida > Coral Gables
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Coral Gables
#3 Green Hotel in Coral Gables
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Colonnade Coral Gables 4*
Number of rooms: 157
Official Description (provided by the hotel):
The Westin Colonnade, Coral Gables is centrally located in the Coral Gables business district. We offer a retreat from the rigors of travel, yet still convenient to business, shopping, and dining. ... more   less 
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Also Known As:
The Westin Colonnade Coral Gables Hotel Coral Gables
Westin Colonnade Coral Gables
Westin Coral Gables
Coral Gables Westin

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