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“Relaxing and central location in Coral Gables” 4 of 5 stars
Review of The Westin Colonnade Coral Gables

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The Westin Colonnade Coral Gables
4.0 of 5 Hotel   |   180 Aragon Avenue, Coral Gables, FL 33134   |  
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Ranked #4 of 12 hotels in Coral Gables
Sao Paulo, SP
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Relaxing and central location in Coral Gables”
4 of 5 stars Reviewed February 26, 2013

Very nice historic hotel, nice service, nice location. They are extremelly careful to keep the noise down. Considering that there is renovation going on and parties always all weekend, this is remarkable. If possible: stay at prefered guest level. They even provide gym stuff for you, if needed ... No excuses :)

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Manager at The Westin Colonnade Coral Gables, responded to this review, February 28, 2013
Dear Vivian M,
We want to thank you for your great comments regarding our Westin Colonnade Hotel. We are looking forward to welcoming you when your travels bring you back to the Westin Coral Gables.
Be well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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455 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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English first
Roswell, Georgia
Top Contributor
84 reviews 84 reviews
49 hotel reviews
Reviews in 40 cities Reviews in 40 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed February 17, 2013

Westin in Coral Gables is in a wonderful area; locally owned restaurants and boutiques within walking distance. The hotel is beautiful. My room was comfy, as one would expect from a Westin. The room was large "L" shaped; with a separate sitting area, desk and bedroom area. Everything is clean and in great shape. The bathroom is a decent size; heavenly shower and granite countertops, everything in working order.

I ordered breakfast; typical fare for a Westin, and typical expensive, $26 for two eggs, bacon, toast, and potatoes. Arrived on time and was still hot.

Service at the front desk was great, very helpful staff.

The negative is that the hotel is alongside an alley that borders the back entrances to the shops, so I was awakened at 3:00AM with dump trucks emptying bins. This lasted almost an hour; the 'beeping' of the backup, and the 'bang bang bang' of emptying the bin. It is also difficult to find the front desk... but once you get there, you're all set.

Room Tip: Be sure to request a room that does not border the alley. They need to negotiate a later garbage pi...
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Manager at The Westin Colonnade Coral Gables, responded to this review, February 21, 2013
Dear indianatraveller
We thank you for your kind review regarding our Westin Colonnade Hotel. I’m glad that you enjoyed the deluxe room, our Heavenly bed and Heavenly Shower. Our Team takes pride in ensuring our guests are able to relax and unwind in our beautiful accommodations while enjoying all that the Coral Gables area has to offer. Please reach out to me directly at Rsoto@westincoralgables.com and I will personally ensure your next visit is a refreshing one. Thanks again for your gift of feedback and we will look forward to welcoming you back!
Be Well,
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Cairo, Egypt
Senior Contributor
47 reviews 47 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 16, 2013

I was on a business trip and stayed at this hotel. Getting to reception means asking as it isnt clear. The rooms are good. Location is convenient. Coffee in the rooms is handy. Service is average - I had a few issues and the front desk team wasn't very keen on solving this issues.
Menu is limited in the restaurant.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Manager at The Westin Colonnade Coral Gables, responded to this review, February 20, 2013
Dear Nerry_Luvs_Travel,
Thank you for your review. Although it’s not great to hear that you had issues with your stay we appreciate your feedback which allows us to improve. My apologies for the inconveniences you encountered while staying with us. If your travels should ever return us to our hotel please feel free to contact me so I may personally see to the flawlessness of your stay.
Be Well,
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Springfield, Massachusetts
Senior Contributor
41 reviews 41 reviews
27 hotel reviews
Reviews in 14 cities Reviews in 14 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed February 14, 2013

Although I only had one night at the Westin, I wished I could have stayed longer. The room was wonderful - very spacious, with a separate sitting area and a generously sized bathroom. The real standout, however, was the incredible staff. Everyone I interacted with was friendly and attentive, and while I didn't need much on this visit, I know any need I had would be met by this exceptional staff. I hope to visit again on a future trip to the Miami area.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Manager at The Westin Colonnade Coral Gables, responded to this review, February 15, 2013
Dear AmandaG,
We sincerely appreciate your comments on the level of service you received from our staff, which will be shared with our team. I’m glad you liked our spacious rooms. We hope to see you again very soon at the Westin Colonnade Hotel when your travels brings you to the Coral Gables Area.
Be Well,
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Sao Paulo, SP
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 12, 2013

We are just checking out of the Westin after 5 nights in this city where we came to attend a friend´s wedding held in Key Biscayne. We felt very much at home in a great room (with plenty of space for all the shopping which we , as all brasilians , love to do in Miami. besides a great night sleep everyday we truly enjoyed the great buffet breakfast. We recomend.

Room Tip: If you are not specifically coming to Miami for the beach , this is a great choice
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Manager at The Westin Colonnade Coral Gables, responded to this review, February 15, 2013
Dear JoaoNagy,
Thank you for your kind review. I’m glad that you enjoy your stay with us. It was a true pleasure to have you as our guest. We hope to see you again very soon at the Westin Colonnade Hotel on your next visit.
Be Well,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro
Top Contributor
105 reviews 105 reviews
30 hotel reviews
Reviews in 28 cities Reviews in 28 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed February 10, 2013

One of the highlights in the Colonnade is the excellent breakfast buffet, which compares favorably with Hyatt Diamond ones in my experience. Sadly, there is rumor they may shut the breakfast operation and return to outsourcing with they have done before to very poor results. I hope tyey don't do that, but if they do the Hyatt is only a block away.

The staff are invariably very helpful and greet guests by name when they return, and remember preferences too. That is 5-star service.

The rooms are mostly what one would expect. The two floor executive suites have a bizarre corkscrew staircase, and have no bath on the lower level. If I am upgraded to one of those I request a downgrade to the very nice deluxe rooms.

The single huge frustration is the porter/garage ripoff. The garage is separate from the hotel so one not only has prices more than twice as high as other locations within a block, but the porter who unloads your bags cannot take them to your room, and the one who takes them from your room cannot put them in your car. They are all nice, but if you have bags you will feel ripped off. This should be addressed, but it has been the same way for years.

Reception is on a mezzanine floor above the ground floor, up a narrow escalator. It should be on the ground floor with access to rooms directly from the ground floor.

Otherwise this is a delightful place to be. There is a new sparking wine bar open in teh lobby every afternoon, with cheese and crackers also. It is always good.

The hotel has a planned renovation coming soon so now is the time for us to beg then to fix those nagging problems we've had for years. Please join me begging them to keep the breakfast, ditch the two porter scam and parking scam, and make other good changes.

Rumor has it the new restaurant to replace the defunct Normans 180 and the forgettable predecessors will be Sushi Samba. I wish them good luck, but I cannot even imagine how bad a breakfast from them would be. While it probably won't be worse than Normans 180 was, it certainly will be a big step down.

I have stayed here through all the changes because of the consistent good service. I will defect if they drop breakfast and fail to fix the porter/garage situation.

Room Tip: My personal favorites are mostly on the 2nd floor (really about the 8th because there are office bel...
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Manager at The Westin Colonnade Coral Gables, responded to this review, February 21, 2013
Dear jbcarioca,

Thank you for the gift of feedback regarding our products and services. We strive to ensure a renewing experience for each of our guests. The Westin Coral Gables will continue to offer our guests the experiences and services that they have enjoyed on previous visits. Our staff takes pride in delivering personalized, instinctive and renewing service, and is always delighted to see a returning guest. it will be our pleasure to welcome you back upon your next visit to the Coral Gables area. Please feel free to reach out to me personally so that I may ensure your stay is a refreshing one; gm@westincoralgables.com.

Be Well,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 9, 2013 via mobile

The rooms are what you expect from a Westin -- comfortable, attractive and clean. The pool area is fantastic, the neighborhood is lovely, but it was the service that set this hotel apart for our family. They were friendly from the start and remained helpful and understanding even after our daughter became sick in the middle of the night and we needed new bedding. The same gentleman that helped us with such consideration then, was still there in the very early morning offering us snacks and juice for the kids as we left for our flight home. Sometimes small gestures make a big difference. Plenty of hospitality here!

Stayed January 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Manager at The Westin Colonnade Coral Gables, responded to this review, February 15, 2013
Dear KattBlue,
We want to thank you for your great comments regarding our Staff and their service. We are looking forward to welcoming you when your travels bring you back to the Westin Coral Gables.
Be well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Westin Colonnade Coral Gables

Also Known As:
The Westin Colonnade Coral Gables Hotel
The Westin Colonnade Coral Gables Hotel Coral Gables
Westin Colonnade Coral Gables
Westin Coral Gables
Coral Gables Westin
Address: 180 Aragon Avenue, Coral Gables, FL 33134
Phone Number:
Location: United States > Florida > Coral Gables
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Coral Gables
#4 Business Hotel in Coral Gables
#6 Family Hotel in Coral Gables
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Colonnade Coral Gables 4*
Official Description (provided by the hotel):
The Westin Colonnade, Coral Gables is centrally located in the Coral Gables business district. We offer a retreat from the rigors of travel, yet still convenient to business, shopping, and dining. ... more   less 
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