We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“It felt like a home to us” 5 of 5 stars
Review of The Westin Colonnade Coral Gables

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added The Westin Colonnade Coral Gables to your Saves list
The Westin Colonnade Coral Gables
4.0 of 5 Hotel   |   180 Aragon Avenue, Coral Gables, FL 33134   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Book Early and Save
Ranked #4 of 11 Hotels in Coral Gables
Sao Paulo, SP
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“It felt like a home to us”
5 of 5 stars Reviewed February 12, 2013

We are just checking out of the Westin after 5 nights in this city where we came to attend a friend´s wedding held in Key Biscayne. We felt very much at home in a great room (with plenty of space for all the shopping which we , as all brasilians , love to do in Miami. besides a great night sleep everyday we truly enjoyed the great buffet breakfast. We recomend.

Room Tip: If you are not specifically coming to Miami for the beach , this is a great choice
See more room tips
  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Manager at The Westin Colonnade Coral Gables, responded to this review, February 15, 2013
Dear JoaoNagy,
Thank you for your kind review. I’m glad that you enjoy your stay with us. It was a true pleasure to have you as our guest. We hope to see you again very soon at the Westin Colonnade Hotel on your next visit.
Be Well,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

514 reviews from our community

Traveler rating
    178
    183
    86
    40
    27
See reviews for
91
129
29
174
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Rio de Janeiro
Top Contributor
105 reviews 105 reviews
30 hotel reviews
Reviews in 28 cities Reviews in 28 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed February 10, 2013

One of the highlights in the Colonnade is the excellent breakfast buffet, which compares favorably with Hyatt Diamond ones in my experience. Sadly, there is rumor they may shut the breakfast operation and return to outsourcing with they have done before to very poor results. I hope tyey don't do that, but if they do the Hyatt is only a block away.

The staff are invariably very helpful and greet guests by name when they return, and remember preferences too. That is 5-star service.

The rooms are mostly what one would expect. The two floor executive suites have a bizarre corkscrew staircase, and have no bath on the lower level. If I am upgraded to one of those I request a downgrade to the very nice deluxe rooms.

The single huge frustration is the porter/garage ripoff. The garage is separate from the hotel so one not only has prices more than twice as high as other locations within a block, but the porter who unloads your bags cannot take them to your room, and the one who takes them from your room cannot put them in your car. They are all nice, but if you have bags you will feel ripped off. This should be addressed, but it has been the same way for years.

Reception is on a mezzanine floor above the ground floor, up a narrow escalator. It should be on the ground floor with access to rooms directly from the ground floor.

Otherwise this is a delightful place to be. There is a new sparking wine bar open in teh lobby every afternoon, with cheese and crackers also. It is always good.

The hotel has a planned renovation coming soon so now is the time for us to beg then to fix those nagging problems we've had for years. Please join me begging them to keep the breakfast, ditch the two porter scam and parking scam, and make other good changes.

Rumor has it the new restaurant to replace the defunct Normans 180 and the forgettable predecessors will be Sushi Samba. I wish them good luck, but I cannot even imagine how bad a breakfast from them would be. While it probably won't be worse than Normans 180 was, it certainly will be a big step down.

I have stayed here through all the changes because of the consistent good service. I will defect if they drop breakfast and fail to fix the porter/garage situation.

Room Tip: My personal favorites are mostly on the 2nd floor (really about the 8th because there are office bel...
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Manager at The Westin Colonnade Coral Gables, responded to this review, February 21, 2013
Dear jbcarioca,

Thank you for the gift of feedback regarding our products and services. We strive to ensure a renewing experience for each of our guests. The Westin Coral Gables will continue to offer our guests the experiences and services that they have enjoyed on previous visits. Our staff takes pride in delivering personalized, instinctive and renewing service, and is always delighted to see a returning guest. it will be our pleasure to welcome you back upon your next visit to the Coral Gables area. Please feel free to reach out to me personally so that I may ensure your stay is a refreshing one; gm@westincoralgables.com.

Be Well,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 9, 2013 via mobile

The rooms are what you expect from a Westin -- comfortable, attractive and clean. The pool area is fantastic, the neighborhood is lovely, but it was the service that set this hotel apart for our family. They were friendly from the start and remained helpful and understanding even after our daughter became sick in the middle of the night and we needed new bedding. The same gentleman that helped us with such consideration then, was still there in the very early morning offering us snacks and juice for the kids as we left for our flight home. Sometimes small gestures make a big difference. Plenty of hospitality here!

Stayed January 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Manager at The Westin Colonnade Coral Gables, responded to this review, February 15, 2013
Dear KattBlue,
We want to thank you for your great comments regarding our Staff and their service. We are looking forward to welcoming you when your travels bring you back to the Westin Coral Gables.
Be well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
east coast, usa
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 4, 2013

This hotel is very pretty, and the rooms are clean. We had an accessible room (we did not request one), which provided plenty of room for our family of four, but it was not entirely practical (no tub, no closet). The furniture was a bit worn here and there, but overall, the room was lovely. The staff is very friendly, but the concierge did not always have the most relevant info. Twice, he had to look up information on the computer regarding local restaurants--aren't that many, so you would think he'd know something first-hand. I could have used my computer as well; I wanted his "expert" advice. Also, you should definitely rent a car if you want to get anywhere--the staff knew little about public transport, and taxis were not reliable when we were out somewhere. Despite having called the hotel to ask them to send a cab three times, we were left waiting at the University of Miami for over an hour and a half. We could have walked back to the hotel in that time, but no one at the hotel suggested that as an option. Essentially, this hotel is lovely, with a very beautiful pool area, in a fancy neighborhood with dress shops and restaurants, but not much else. Would recommend for a wedding or a night away for local residents. However, be aware that if you are staying there when there are weddings, it will be VERY noisy at night. We were near the elevator and the noise at night was constant. I must mention that the restaurant staff was wonderful!

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Manager at The Westin Colonnade Coral Gables, responded to this review, February 7, 2013
Dear proofed,
Thank you for choosing the Westin Colonnade Coral Gables as your escape during your recent trip to Coral Gables. I am so sorry to hear of the inconveniences you had while trying to get a taxi back to our hotel. Your gift of feedback is treasured and will be used towards improvement to provide our guests the most personal attention.
If your travels should ever return you to our property, please contact me directly at Rsoto@westincoralgables.com so I may personally ensure a flawless return.
Be Well,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CA
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 28, 2013

We got a deal on priceline for $100. We took a cab from airport for $18 and went without a car. If you enjoy shopping and nightclubs, its a good spot to stay. The neighborhood outside Miracle Mile was quiet and safe, we enjoyed walking around. We got a free upgrade to a two-level suite which was really cool and we very much enjoyed. The pool and whirlpool were not heated, probably because it is hot most of the year. No freebies, but a nice room for a night.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Manager at The Westin Colonnade Coral Gables, responded to this review, January 29, 2013
Dear anjapanda,
We thank you for your kind review regarding our Westin Colonnade Hotel. I’m glad that you enjoyed the upgrade to the Bi-Level Suite. Our Team takes pride in ensuring our guests are able to relax and unwind in our beautiful accommodations while enjoying all that the Coral Gables area has to offer. We invite you to join us again on your next trip to Miami.
Be Well,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barbados
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 23, 2013

We've stayed at the Westin Colonnade five times and always find it a wonderful experience. The beds are dreamy-comfortable, the staff really nice, the food good .... and we love the location for both business and pleasure travel.

We really enjoy Tarpon Bend Restaurant just down the street, productions at the Miracle Theater, movies and art at the Coral Gables Museum, Books & Books (where on one night we were there a wonderful jazz band played in the courtyard as we enjoyed a late-night snack and drink).

The mettle of the staff was tested on our last visit (mid-January 2013) when I left my iPad in the room. I didn't realize it was missing until we were just boarding flight home. Given the quality of the staff, I knew it would be safe.

Immediately upon my realization I had left it behind, my husband called the hotel spoke with Rachel Guerra at the front desk, who coordinated with housekeeping supervisor Maggie Flores, to locate my iPad and ship it back to us. We live outside the US and provided our address and our FedEx account # ... they did the rest and were as gracious and efficient as could be. My iPad is safely home with me now.

My husband has business in Miami in February and has booked a week at the Westin Colonnade. I will join him his last two nights there. We look forward to our sixth stay.

PS Four-legged guests are welcome, too!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Manager at The Westin Colonnade Coral Gables, responded to this review, January 24, 2013
Dear PlanetBarbados,
Thank you for your review, and the nice comments regarding our great staff, especially Rachel Guerra and Maggie Flores, I will pass the information to our Management team. I’m pleased to hear that your iPad was recovered and returned to you efficiently. I’m glad you had a pleasant stay with us, and enjoyed our proximity to the many restaurants and shops. We look forward to welcoming you back very soon if your travels brings you to the Coral Gables Area.
Be Well,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crosslake, Minnesota
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 23, 2013

We loved this hotel and will stay there again when we go to Miami. It is close to the airport and located right by the Miracle Mile. We found lots of fun bars and great restaurants within a couple of blocks of the hotel. The staff was great to deal with and very helpful. The workout facility and outdoor pool were great. Our room had a small balcony which was a bonus. We'll be back!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Manager at The Westin Colonnade Coral Gables, responded to this review, January 24, 2013
Dear CLbeerguy,
Thank you for your kind review. We appreciate your comments on the level of service you received from our staff. I’m glad you had a nice stay with us and enjoyed our proximity to the many restaurants and shops. We look forward to your next stay here at the Westin Colonnade Coral gables.
Be Well,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to The Westin Colonnade Coral Gables? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Colonnade Coral Gables

Address: 180 Aragon Avenue, Coral Gables, FL 33134
Phone Number:
Location: United States > Florida > Coral Gables
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Coral Gables
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Colonnade Coral Gables 4*
Number of rooms: 157
Official Description (provided by the hotel):
The Westin Colonnade, Coral Gables is centrally located in the Coral Gables business district. We offer a retreat from the rigors of travel, yet still convenient to business, shopping, and dining. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Starwood, Orbitz, Cheap Tickets, Hotels.com, Priceline, TripOnline SA, Travelocity, Odigeo and Tingo so you can book your The Westin Colonnade Coral Gables reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Colonnade Coral Gables Hotel Coral Gables
Westin Colonnade Coral Gables
Westin Coral Gables
Coral Gables Westin

Owners: What's your side of the story?

If you own or manage The Westin Colonnade Coral Gables, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.