We spent 5 days at the Westin and from the moment we stepped up to the front desk we had nothing but wonderful service, smiles and nothing seemed to be too much trouble.

I should mention that we stayed there on SPG points so in a sense there was less "in it" for the hotel I suppose, but we certainly could not feel that in any way. The service and attitude we received and met throughout was impeccable.

The hotel is in a stunning old building, true old style Miami with tall vaulted ceilings, imposing marble staircases, pillars and the rest. The rooms are not modern but contained everything we needed with a great bed and updated bathrooms. Our room was facing the roof terrace with direct access to the terrace and the pool and jacuzzi located there. Having said that we had no noise issues at night and it was nice after a long warm and humid day in Miami to step out of our room and into the pool at night.

The area has a lot to offer, whether you want to go shopping, bar hopping or dining with tons of options regardless of taste and budget.

In short - we cannot recommend the Westin enough and would love to return next time we make it to Miami.

I am glad I was able to experience the Westin Colonnade and there were enough positives that I could recommend anyone try it. However, some nagging small things might have me looking for something else next time. The property is a palatial older building in a stylish neighborhood with a marble floored lobby, high ceilings, elaborate moldings, and tasteful art and furnishings. My fifth floor room was spacious and quiet with very comfortable double beds, layered linens, 48”-ish plasma TV, free wifi, a basic clock radio with easy to use alarm, minibar/fridge, coffee maker with Starbucks packets, good sized closet with ironing board and iron, and a small safe. Floor to ceiling windows offered good views of the Miracle Mile shops below and a peak of the sea in the distance. The bathroom was fine – tub and dual-headed (not anything special) shower combo with heavy weight towels. The staff was friendly and mostly helpful. The room and the property were clean and generally well maintained. Room service was quite good - on my arrival I had a dinner (salad greens with sesame crusted salmon) that was top notch and delivered quickly. Good restaurants are also close by. (I had a great Cuban sandwich at a low-key place around the corner called Las Vegas that I’d recommend.)

So what might keep me from returning? A combination of some small things – my reserved king bed room unavailable at my 7 PM check-in with the option to sit in the lobby until one was ready or settle for a double; guest elevators that were out of service all three days requiring use of slow and inconvenient service elevators; air conditioning that struggled to keep most of the room cool but with an airflow concentrated on the seating area which was therefore uncomfortably cold; a minibar/fridge that was never below room temperature, was half empty, and never restocked; TV connection that was persistently interrupted; having only decaf coffee packets in the room. None of these issues ruined my stay but neither are they consistent with a 4-star hotel.

great location, nicely decorated, big rooms, The valet parking was the better.
Perfect Hotel. Nice. The hotel is modern, has excellent attention, the rooms are comfortable, with good space. The valet parking service is the best I have used. The value is similar to regulate parking.

Fantastic service and great location. Front desk staff was superb. Could not imagine how they could've been more helpful. So impressed with every staff member I encountered. Location is perfect for exploring coral gables.