We spent 5 days at the Westin and from the moment we stepped up to the front desk we had nothing but wonderful service, smiles and nothing seemed to be too much trouble.
I should mention that we stayed there on SPG points so in a sense there was less "in it" for the hotel I suppose, but we certainly could not feel that in any way. The service and attitude we received and met throughout was impeccable.
The hotel is in a stunning old building, true old style Miami with tall vaulted ceilings, imposing marble staircases, pillars and the rest. The rooms are not modern but contained everything we needed with a great bed and updated bathrooms. Our room was facing the roof terrace with direct access to the terrace and the pool and jacuzzi located there. Having said that we had no noise issues at night and it was nice after a long warm and humid day in Miami to step out of our room and into the pool at night.
The area has a lot to offer, whether you want to go shopping, bar hopping or dining with tons of options regardless of taste and budget.
In short - we cannot recommend the Westin enough and would love to return next time we make it to Miami.