I have never, never found such a polite, gracious and professional staff, Weston is catching up to the Ritz, Cayman's and Maui beware.
The Colonnade is a beautiful hotel, I can see why so many weddings are held there. The hotel is a staple for the Coral Gables area, beautiful ambiance and wonderful staff. I originally had booked a deluxe room for 11/4/12 to 11/7/12; however, I got there very early and the room was not ready. I was very tiered after a long trip and they offered me a non-deluxe room, at a reduced rate, room 317.
Really I could not of been happier, exhaustion was falling on my and I would have enjoyed to nap in the laundry room. Room 317 was ample, great bed, very clean and a decent view, but I was so very comfortable in it I had no issues as it wasn't a small room, actually quite large.
The gym was very clean and had all the right equipment, so there were no issues there. My one and only issue was the elevator, I got there during a wedding, and there was only one elevator working. The second was in disrepair. So there were actually elevator lines. This wasn't such a bad thing, after the wedding was done the lines resulted in a short weight. It reminded me of when I was in collage in the dorms.
One last plug, the Local Bar and Restaurant is just a short block away, OMG the food is complex, beautifully plated and delicious!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 10, 2012
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I sincerely appreciate your kind comments on the level of service you received from our staff and our Westin Workout Room, which will be shared with our team. I’m glad that our Front Desk Ambassadors were able to accommodate your needs, with fast and efficient service. Our goal is to strive for you to leave here more refreshed than you arrived! We are currently updating one of our Hotel Guest Elevator which once is complete will be much faster. We do have signs throughout the Hotel for our Guest to use our Service Elevator. I’m looking forward to welcoming you when your travels bring you back to the Westin Coral Gables.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.