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“Wonderful place to stay!!” 5 of 5 stars
Review of The Westin Colonnade Coral Gables

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The Westin Colonnade Coral Gables
4.0 of 5 Hotel   |   180 Aragon Avenue, Coral Gables, FL 33134   |  
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Ranked #4 of 11 hotels in Coral Gables
Durham, North Carolina
Contributor
16 reviews 16 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Wonderful place to stay!!”
5 of 5 stars Reviewed November 7, 2012

The location is very good. We can easily find food to eat around the hotel. The design of the hallway is more like apartments rather than regular hotels. The room is clean and quiet. Everyone was super friendly. It feels like home. We didn't use the pool, but the pool looked nice and there are many seats and beds for sunbathing. The only down side is the parking. Self-parking is $21 and valet is $24. Well, it is located in a big city, what can you expect??

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Manager at The Westin Colonnade Coral Gables, responded to this review, November 18, 2012
Dear WinnieChe
We want to thank you for your great comments regarding the Hotel and the service from staff. Our Valet parking prices are $24 per night which is reasonable for our area, and still lower other hotels. We are looking forward to welcoming you when your travels bring you back to the Westin Coral Gables.
Be well.
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487 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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English first
Miami, Florida
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 6, 2012

I have never, never found such a polite, gracious and professional staff, Weston is catching up to the Ritz, Cayman's and Maui beware.

The Colonnade is a beautiful hotel, I can see why so many weddings are held there. The hotel is a staple for the Coral Gables area, beautiful ambiance and wonderful staff. I originally had booked a deluxe room for 11/4/12 to 11/7/12; however, I got there very early and the room was not ready. I was very tiered after a long trip and they offered me a non-deluxe room, at a reduced rate, room 317.

Really I could not of been happier, exhaustion was falling on my and I would have enjoyed to nap in the laundry room. Room 317 was ample, great bed, very clean and a decent view, but I was so very comfortable in it I had no issues as it wasn't a small room, actually quite large.

The gym was very clean and had all the right equipment, so there were no issues there. My one and only issue was the elevator, I got there during a wedding, and there was only one elevator working. The second was in disrepair. So there were actually elevator lines. This wasn't such a bad thing, after the wedding was done the lines resulted in a short weight. It reminded me of when I was in collage in the dorms.

One last plug, the Local Bar and Restaurant is just a short block away, OMG the food is complex, beautifully plated and delicious!

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Manager at The Westin Colonnade Coral Gables, responded to this review, November 10, 2012
Dear Ange2169

I sincerely appreciate your kind comments on the level of service you received from our staff and our Westin Workout Room, which will be shared with our team. I’m glad that our Front Desk Ambassadors were able to accommodate your needs, with fast and efficient service. Our goal is to strive for you to leave here more refreshed than you arrived! We are currently updating one of our Hotel Guest Elevator which once is complete will be much faster. We do have signs throughout the Hotel for our Guest to use our Service Elevator. I’m looking forward to welcoming you when your travels bring you back to the Westin Coral Gables.
Be well.
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Sheffield
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 20, 2012 via mobile

Staying in the heart of Coral Gables is always a treat. There's always a good clean buzz about it (unlike the sweaty/chlamydia buzz of South beach). A great location, nearby there are some great restaurants, lovely territory for running/walking, and a few bars.

Arriving to be greeted by the valets, and then walking through the colonnades to a very smart escalator, one really feels to have arrived.

Welcome at reception was excellent, and check in efficient. Bags were delivered to rooms (not mine, mine were lost in transit by our airline).

The rooms were large, well presented, and we had a great view over Coral Gables, and towards Coconut Grove. A huge bed, easy chairs and that ubiquitous television, mineral water (not complimentary), mini bar and more telephones than a Mumbai call centre.

Ordering room service was a pleasure. Melissa took care of our needs, even suggesting food to help me with my indecisiveness. She sent some chocolate covered strawberries as a treat, a nice touch for which I am very grateful.

I spent mornings on the fantastic roof terrace, in the pool and reading on the loungers. I rather wish they would ban children from this area, and offer a poolside bar service. Essentially, they could make it more "playboy mansion".

Service at reception was exceptional. Nothing was too much trouble, and everything was dealt with with the utmost professionalism.

Surprisingly the hotel does not offer free WIFI.

Altogether top class, this hotel comes with my highest recommendation.

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Manager at The Westin Colonnade Coral Gables, responded to this review, October 28, 2012
Dear jsutcliffe2 Sheffield

Thank You for your positive review and for mentioning Melissa. . We sincerely appreciate your comments on the level of service you received from her, and we will most definitely share with her. In 2013 we will be changing the pool area and making it more of a lounge look. We do offer complimentary internet in the lobby area. We look forward to welcoming you back very soon.
Be Well,
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Washington DC, District of Columbia
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 19, 2012

I had read many great reviews about this hotel prior to staying here and the reviews were justified, this is a really great hotel! When I checked in I was immediately upgraded to a cool two level room with a spiral staircase. Probably one of the nicest hotel rooms in which I have ever stayed.

The room:
Immaculately clean. Extremely comfortable bed, with a nice, soft, duvet. Great view of the "Miracle Mile" from my room.

Bathroom:
Very clean, but somewhat small. Only complaint about the room.

Location:
Fantastic! On the "Miracle Mile." Within walking distance of so many options.

Customer Service:
As mentioned earlier, I was upgraded upon check-in to a great room. I like to run and when I asked about running routes in the area, I was provided with a map of many running routes in the area. I was impressed by this level of service.

If I am ever in Coral Gables again I will stay at the Westin Colonnade. Great hotel!

  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Manager at The Westin Colonnade Coral Gables, responded to this review, October 28, 2012
Dear Padcrasher,
I’m delighted to hear that you liked the complimentary upgrade to our Bi-Level Suite, and that the room was immaculate. I am glad that you got to experience what the City of Coral Gables has to offer, on our great location on Miracle Mile. We sincerely appreciate your comments on the level of service you received from our staff, which will be shared with our team. We hope to see you again very soon at the Westin Colonnade Hotel on your next visit.
Be Well,
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Seattle, Washington
Top Contributor
79 reviews 79 reviews
46 hotel reviews
Reviews in 46 cities Reviews in 46 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed October 17, 2012

First of all, I really liked the hotel. It's pretty unique, I had a neat two-level room (with a small spiral starway from floor to floor), and all fo the normal comfortable Starwood amenities like the bed and shower.

Unfortunately, the hotel missed my wake-up call, and as a result, I missed a morning flight home, and had to go through several hoops to get rescheduled on a later flight.

This is normally the sort of thing that drives me absolutely crazy, but I was very impressed with Kathy Garcia, the Supervisor, who helped talk me down, and provided some excellent client engagement and understanding, and ultimately made it up to me. This is a classic case where mistakes of course can happen, and the way that a hotel handles it makes all the difference. And kathy did a great job.

So, all in all, even though something bad happened, their service and the hotel itself is enough to justify me giving it another try. And I leave impressed with the service.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Manager at The Westin Colonnade Coral Gables, responded to this review, October 19, 2012
Dear Jeremymmason,
Thank you for your review. I’m glad that you liked our Bi-Level Suite, and our Heavenly Bed and Heavenly Shower. My sincere apologies for the missed wake up call, we have addressed this accordingly with the department manager. Thank you for mentioning Kathy Garcia. I am delighted to hear that she was able to impress you with her professionalism and service recovery. We look forward to welcoming you back the next time you are in Miami!
Be Well,
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San Francisco, California
Senior Contributor
38 reviews 38 reviews
35 hotel reviews
Reviews in 26 cities Reviews in 26 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 11, 2012

This property really rates a "fair" as I found it less than average. Certainly not what I expected for the brand or the location. The common areas are nice but the room was tired and in need of updating. Small, cramped bathroom. Very, very slow elevator service. The fitness center is small and substandard for any hotel let alone a "Westin Workout". Not even a basic set of free weights. Housekeeping skipped cleaning my room during the afternoon despite a specific request and 4 hours to do so. Parking fee is excessive for Coral Gables. Overall, just disappointed. I'm a loyal SPG Member (Plat) and expected much better.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Manager at The Westin Colonnade Coral Gables, responded to this review, October 17, 2012
Dear SF2World,
My apologies that your stay in Coral Gables was not up to standards. We will be upgrading our Westin Workout room in 2013 which will include free weights. And we are currently updating one of our Hotel Guest Elevator which once is complete will be much faster. We do have signs throughout the Hotel for our Guest to use our Service Elevator. Our Valet parking prices are $24 per night which is reasonable for our area. Thank you very much for your feedback, I have spoken with our Management Team and we will take the necessary action and utilize your shared experience to enhance our service. We value your loyalty very much, please reach out to me directly at rsoto@westincoralgables.com, I will personally ensure your next visit is a refreshing one.
Be Well,
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Tampa, Florida, United States
1 review
5 of 5 stars Reviewed October 9, 2012

Everyone from staff to valet were so attentive and curtious. I am definitely going back.. Had an awesome weekend with my friends. The view was amazing, the people were friendly. Just loved it. The clubs are close by. I was given fresh coffee at all times, something i cant live without.

Room Tip: Overall perfect
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Manager at The Westin Colonnade Coral Gables, responded to this review, October 17, 2012
Thank you Carmen G for your kind comments and glad to hear you had a great stay with us.
We look forward to welcoming you back soon to the Westin Colonnade in Coral Gables.
Be Well,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Colonnade Coral Gables

Address: 180 Aragon Avenue, Coral Gables, FL 33134
Phone Number:
Location: United States > Florida > Coral Gables
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Coral Gables
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Colonnade Coral Gables 4*
Official Description (provided by the hotel):
The Westin Colonnade, Coral Gables is centrally located in the Coral Gables business district. We offer a retreat from the rigors of travel, yet still convenient to business, shopping, and dining. ... more   less 
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Also Known As:
The Westin Colonnade Coral Gables Hotel Coral Gables
Westin Colonnade Coral Gables
Westin Coral Gables
Coral Gables Westin

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