Staying in the heart of Coral Gables is always a treat. There's always a good clean buzz about it (unlike the sweaty/chlamydia buzz of South beach). A great location, nearby there are some great restaurants, lovely territory for running/walking, and a few bars.

Arriving to be greeted by the valets, and then walking through the colonnades to a very smart escalator, one really feels to have arrived.

Welcome at reception was excellent, and check in efficient. Bags were delivered to rooms (not mine, mine were lost in transit by our airline).

The rooms were large, well presented, and we had a great view over Coral Gables, and towards Coconut Grove. A huge bed, easy chairs and that ubiquitous television, mineral water (not complimentary), mini bar and more telephones than a Mumbai call centre.

Ordering room service was a pleasure. Melissa took care of our needs, even suggesting food to help me with my indecisiveness. She sent some chocolate covered strawberries as a treat, a nice touch for which I am very grateful.

I spent mornings on the fantastic roof terrace, in the pool and reading on the loungers. I rather wish they would ban children from this area, and offer a poolside bar service. Essentially, they could make it more "playboy mansion".

Service at reception was exceptional. Nothing was too much trouble, and everything was dealt with with the utmost professionalism.

Surprisingly the hotel does not offer free WIFI.

Altogether top class, this hotel comes with my highest recommendation.

I had read many great reviews about this hotel prior to staying here and the reviews were justified, this is a really great hotel! When I checked in I was immediately upgraded to a cool two level room with a spiral staircase. Probably one of the nicest hotel rooms in which I have ever stayed.

The room:
Immaculately clean. Extremely comfortable bed, with a nice, soft, duvet. Great view of the "Miracle Mile" from my room.

Bathroom:
Very clean, but somewhat small. Only complaint about the room.

Location:
Fantastic! On the "Miracle Mile." Within walking distance of so many options.

Customer Service:
As mentioned earlier, I was upgraded upon check-in to a great room. I like to run and when I asked about running routes in the area, I was provided with a map of many running routes in the area. I was impressed by this level of service.

If I am ever in Coral Gables again I will stay at the Westin Colonnade. Great hotel!

First of all, I really liked the hotel. It's pretty unique, I had a neat two-level room (with a small spiral starway from floor to floor), and all fo the normal comfortable Starwood amenities like the bed and shower.

Unfortunately, the hotel missed my wake-up call, and as a result, I missed a morning flight home, and had to go through several hoops to get rescheduled on a later flight.

This is normally the sort of thing that drives me absolutely crazy, but I was very impressed with Kathy Garcia, the Supervisor, who helped talk me down, and provided some excellent client engagement and understanding, and ultimately made it up to me. This is a classic case where mistakes of course can happen, and the way that a hotel handles it makes all the difference. And kathy did a great job.

So, all in all, even though something bad happened, their service and the hotel itself is enough to justify me giving it another try. And I leave impressed with the service.

This property really rates a "fair" as I found it less than average. Certainly not what I expected for the brand or the location. The common areas are nice but the room was tired and in need of updating. Small, cramped bathroom. Very, very slow elevator service. The fitness center is small and substandard for any hotel let alone a "Westin Workout". Not even a basic set of free weights. Housekeeping skipped cleaning my room during the afternoon despite a specific request and 4 hours to do so. Parking fee is excessive for Coral Gables. Overall, just disappointed. I'm a loyal SPG Member (Plat) and expected much better.