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“A very nice experience” 4 of 5 stars
Review of Holiday Inn Coral Gables - University

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Holiday Inn Coral Gables - University
3.0 of 5 Hotel   |   1350 South Dixie Highway (US 1), Coral Gables, FL 33146   |  
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Ranked #2 of 11 Hotels in Coral Gables
Greenwich, Connecticut
1 review
“A very nice experience”
4 of 5 stars Reviewed May 13, 2014

We've stayed here a dozen times over the last 4 years. Excellent location for all UM activities. University, restaurants and CVS are walking distance. Great value. Staff is professional, personable and works hard to make you happy. Rooms were very well maintained(not so in years past). Food is good and well priced.
We would like to see the dining room open thru lunch, with snacks available thru the day, especially over Graduation and Homecoming weekends. Also would like the bar open from lunch thru late,maybe midnite, especially for those weekends.
Overall a very pleasant experience. Thank you Moira, Jane and especially Jenny.

Room Tip: Request a room facing the park if you like quiet.
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPapadopulos, General Manager at Holiday Inn Coral Gables - University, responded to this review, May 14, 2014
Dear Elfma,

Thank you for taking the time to provide feedback on our hotel; we do appreciate it. We also value your loyalty, having stayed with us numerous times over the years. We’re glad our location is convenient to you and that you find our staff so accommodating, even mentioning some by name. You make some great recommendation which we will definitely look into. Your comments and suggestions are always welcome, for they only help us be better for future guests.

Thank you again, and we look forward to having you with us soon.

Kindest Regards,

Constantino Papadopulos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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447 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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Texas
Top Contributor
103 reviews 103 reviews
41 hotel reviews
Reviews in 42 cities Reviews in 42 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed May 10, 2014

I resisted making a reservation here because of the many average-to-negative reviews over the past year but, for a number of reasons, I had few options. I was pleasantly surprised. I think management has worked hard to address some of the problems. The staff was extremely nice and accommodating, and they made it a good place to stay. The rooms are OK--they show some wear-and-tear and need some updating. Try to get a reduced rate via Expedia or some other website; otherwise, the rooms are expensive for what your get. Reserve a room with a pool view (rooms ending in odd numbers); otherwise you look out over the parking lot.

Room Tip: Rooms ending in an odd number have a pool view. If you get a room with sliding glass doors, make su...
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  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPapadopulos, General Manager at Holiday Inn Coral Gables - University, responded to this review, May 14, 2014
Dear Basketballfan,

Thank you for taking the time to provide us feedback on your recent stay with us. I am elated to hear that we were able to surprise you in a positive manner. You are absolutely correct in your assessment; we have been working very hard provide our guests a superior hotel experience. We underwent a major renovation to all of our guestrooms and many of our public areas this past year. We are also in the process of changing the culture at our hotel to a completely customer-centric one, whereby everything revolves around our guests.

I would like to clarify one common misconception, however. The online travel agencies do not have lower rates than the actual hotels. This is due to rate parity agreements that exist between hotels and these agencies. The only exceptions are the opaque online travel agencies. However, with these agencies you book “a hotel room” and do not know which hotel until after the transaction is complete. If you want control over your hotel stay and flexibility, I would recommend booking directly with the hotel. You will not pay a higher rate, and you will have control over your reservation.

Thanks again for your comments, and we hope to see you again in the future.

Kind Regards,

Constantino Papadopulos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 8, 2014

Great staff that always greeted us & were friendly & helpful. Loved the pool area that always had sun & great for relaxing around at night. Rooms were a bit dated & needed improvements. It's located on busy road so make sure you use crosswalks to avoid being a pancake.

Stayed April 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPapadopulos, General Manager at Holiday Inn Coral Gables - University, responded to this review, May 14, 2014
Dear Angieseattle,

Thank you for taking the time to review our hotel. We’re happy to see that you found our staff to be friendly and helpful, and that you enjoyed our pool and patio area. I’m sorry you feel our guestrooms are in need of improvement. We did renovate them last year with new beds, furniture, light fixtures, and window treatments. Finally, thank you for the useful, and humorous, advice on the best way to get across US1 (Dixie Highway). I’m sure this will prove practical to many guests.

Thank you once again for your feedback, and we hope to see you again in the future.

Kind Regards,

Constantino Papadopulos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Punta Gorda, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 5, 2014

We just had a wonderful stay at the Holiday Inn Coral Gables, Florida over the weekend. The staff was extremely friendly and our room was very clean and inviting. We could not have asked for a better room. Our buffet breakfast was hot and delicious. We would recommend to hotel to everyone wanting a great place to stay. Great job to everyone who work there!!! We will come back next time we are in town. Thanks!!!

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPapadopulos, General Manager at Holiday Inn Coral Gables - University, responded to this review, May 14, 2014
Dear Gator64Girl,

Thank you for your great review of our hotel. It really does so much for us to hear back from guests who have had an exceptional stay with us. It delights us to see that you enjoyed every aspect of your stay and that you will be returning on your next visit to Miami. We will be ready to welcome you back and provide the hospitality you have come to expect from us.

Thank you once again, and we hope to see you soon!

Warmest Regards,

Constantino Papadopulos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed May 5, 2014

We originally stayed here the first time because it was close to our cruise port, and went back the second time because of the wonderful customer service! Jenny and Moira at the front desk went above and beyond to cater to us! They were incredibly helpful and friendly! The beds were also very comfortable and the rooms very clean. Would absolutely recommend staying here to anyone. This will definitely be our first choice when in Miami!

Stayed May 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPapadopulos, General Manager at Holiday Inn Coral Gables - University, responded to this review, May 14, 2014
Dear Megan B,

Thank you so much for your review of the Holiday Inn Coral Gables – University. I am very pleased to hear that you enjoyed your stay with us and feel you received great service. This is something our staff takes great pride in, so your feedback will be quite welcome when they see it. Thank you also for singling our Jenny and Moira for their special part in your stay.

We appreciate you staying with us, and we hope to see you again soon!

Kindest Regards,

Constantino Papadopulos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
5 of 5 stars Reviewed May 4, 2014

staffs here are really friendly and patient. rooms are good. what is more ,it's really close to the UM, just about 5 minutes walk. the equipments here are great, wellness center, swimming pool, spa, so, I would recommend this hotel

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPapadopulos, General Manager at Holiday Inn Coral Gables - University, responded to this review, May 14, 2014
Dear tripadvisor® traveler,

Thank you for your review of our hotel. I’m happy to see that you found our service, location, and facilities to your liking. And thank you for your recommendation as well; it means very much to us.

We hope to see you again soon!

Warm Regards,

Constantino Papadopulos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cresskill, New Jersey
1 review
5 of 5 stars Reviewed May 4, 2014

Found this hotel during an emergency visit to our daughter in U of M. The staff couldn't have been nicer and made an unscheduled and difficult visit much easier. They won us over with personality but that doesn't take away from cleanliness, location, amenities and a great little restaurant. Will always come back. This trip was great as well thanks to Billy, Lynette, Moria and Jenny. I'll forgo the high end show places for great service at a great value! Can't wait to visit again!

Room Tip: Balcony overlooking pool is great! I gave average to the spa meaning the gym...would like some more...
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  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPapadopulos, General Manager at Holiday Inn Coral Gables - University, responded to this review, May 14, 2014
Dear Edward W,

We are so glad to have been able to make your emergency visit comfortable and to have assisted during a difficult time. Thank you for taking the time to share your experience at the Holiday Inn Coral Gables – University. We appreciate your feedback and are truly delighted by your kind words for our hotel and staff. Our team was overjoyed to read your comments.

Thank you for staying with us, and we look forward to welcoming you back.

Warm Regards,

Constantino Papadopulos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Coral Gables - University

Address: 1350 South Dixie Highway (US 1), Coral Gables, FL 33146
Phone Number:
Location: United States > Florida > Coral Gables
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Coral Gables
#1 Business Hotel in Coral Gables
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Coral Gables - University 3*
Number of rooms: 155
Official Description (provided by the hotel):
Experience a wonderful stay at the Holiday Inn University of Miami which is ideally situated in the upscale city of Coral Gables, on South Dixie Highway (US 1) across from the University of Miami and the Metrorail station. When priorities turn from work to play, guests are in the middle of great shopping, dining and entertainment at Dadeland Mall, Shops at Sunset Place, Village at Merrick Park, Coconut Grove and Bayside Market Place. Our Toucan's restaurant and lounge offers breakfast, lunch and dinner. The attractions that make South Florida a favorite tourist destination are just around the corner, putting guests within minutes of Parrot Jungle, Miami Seaquarium, Vizcaya and Gardens, Miami MetroZoo, the Museum of Science, the Children's Museum, the American Airlines Arena, the Port of Miami and South Beach. ... more   less 
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Also Known As:
Holiday Inn Coral Gables - University Hotel Coral Gables
Coral Gables Holiday Inn

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