Today I left this hotel after a two night stay on 2/8/14. Staff was nice at the reception when we arrived and gave us a great room with the view of the pool. Everything was downhill thereafter. We had placed a privacy notice/ do not disturb on the door, This was the hotel provided hanger. The next morning, a maintenance person knocked on the door about 10:45am. I was about to take a shower and in my underwear when he said something about the lock. I had no problems with the lock and he pushed the lever up and down. I had the do not disturb notice on the door. I immediately called the front desk and told them when I placed a do not disturb notice on a door, that I wanted privacy. It was a strange event, and neither me nor my friend felt safe.Management said they would get back to me AND I heard nothing, So I called about 11:00pm that evening and the front desk said they had not heard anything about this complaint, and promised two breakfast voucher under the door. I woke up this morning and there were no vouchers. We were getting ready to leave, and before check out time, the supervisor asked whether we were leaving. I though check out time was noon, but it was 11am, and she knocked on the door before shortly before 11 am. The do not disturb was again on the door.
When I returned the key cards, I took the do not disturb hanger with me, and asked them what this meant to the hotel. I told them there was an issue of privacy, and that they violated this. They should have called by phone if there was an issue, but did not do so. When I was leaving the front desk said breakfast "was over". They had no record of the vouchers. There is a gap in reporting from one shift to another, and do not have well trained staff, including maintenance, and cleaning personnel in matters of privacy. However, the pool looked great and the staff adequately cleaned the room. Because of the pool and the room being clean I give the hotel a poor as opposed to a terrible. I will not be staying at any more Holiday Inns. As well, they should called if they wanted entry while the notice was on the door. I should not have answered the door anyway because of safety issues. I will not make that mistake again.
- Official Description (provided by the hotel):
- Experience a wonderful stay at the Holiday Inn Coral Gables-University which is ideally situated in the upscale city of Coral Gables, on South Dixie Highway (US 1) across from the University of Miami and the Metrorail station. When priorities turn from work to play, guests are in the middle of great shopping, dining and entertainment at Dadeland Mall, Shops at Sunset Place, Village of Merrick Park, Coconut Grove and Bayside Market Place. Our Toucan's Restaurant and Lounge offers breakfast and dinner. The attractions that make South Florida a favorite tourist destination are just around the corner, putting guests within minutes of Jungle Island, Miami Seaquarium, Vizcaya Museum and Gardens, Zoo Miami, the Museum of Science, Miami Children's Museum, the American Airlines Arena, the Port of Miami and South Beach. ... more less
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- Also Known As:
- Holiday Inn Coral Gables - University Hotel Coral Gables
- Coral Gables Holiday Inn