Although it has gone for the second time in this hotel , having previously enjoyed the service this time was disappointing , I was stressed a lot because I went to the U.S. with the intention to bring a few rolls of wallpapers expensive , that were delivered to hotel and although every day , you wanted to know the reception , if this order had arrived , I replied that no, until I decided to contact the store supplier that said date, time and name of the person who received it in the hotel ( the order was received Tuesday the 13 h ) after this fact , since the afternoon on Thursday , could direct me to telephone reception, requesting urgent action to find such an order , but would take serious steps , when such a package after 15 min appeared (for signal roughage and letters very large for my person) according to the receptionist, It was stored in a different location from where they keep the other customers' orders . Until today I have the suspicion that it could have happened , because the next day would be doing the checkout. I think this case could be even better investigated by the hotel management , but did not have enough time to make such a claim. But it is worth commenting that the next customer will not pass through similar situations . The other items such as location of the hotel , breakfast , cleanliness and comfort of the room are satisfactory .
Embora tenha ido pela segunda vez a este hotel, por ter gostado dos serviços anteriormente, desta vez foi decepcionante, me estressei bastante, pois fui aos EUA com a intenção de trazer alguns rolos de papeis de parede de alto custo, para que fossem entregue no hotel e embora diariamente, procurasse saber da recepção, se esta encomenda havia chegado, me respondiam que não, até que resolvi entrar em contato com a loja fornecedora que afirmou data, hora e nome da pessoa que a recebeu no hotel (a encomenda foi recebida terça feira as 13 h), depois de tal fato, já na quinta feira á tarde, pude me dirigir pelo telefone a recepção, solicitando providências urgentes para encontrar tal encomenda, senão tomaria providências sérias, quando após 15 min tal pacote apareceu (por sinal volumoso e com letras "cavalares" destinados a minha pessoa) , segundo informações da recepcionista, estava guardado em local diferente de onde guardam as demais encomendas dos clientes. Até hoje tenho desconfiança do que poderia ter acontecido, pois no dia seguinte estaria fazendo o check-out. Acho que este caso poderia ser inclusive melhor investigado pela administração do hotel, mas não tive tempo hábil para fazer tal reclamação. Mas vale a pena comentar para que os próximos clientes não passem por situações semelhantes. Os demais itens tais como localização do hotel, cafe da manhã, limpeza e conforto do quarto são satisfatórios.
- Also Known As:
- Holiday Inn Coral Gables - University Hotel
- Holiday Inn Coral Gables - University Hotel Coral Gables
- Holiday Inn Coral Gables
- Coral Gables Holiday Inn
- Official Description (provided by the hotel):
- Experience a wonderful stay at the Holiday Inn University of Miami which is ideally situated in the upscale city of Coral Gables, on South Dixie Highway (US 1) across from the University of Miami and the Metrorail station. When priorities turn from work to play, guests are in the middle of great shopping, dining and entertainment at Dadeland Mall, Shops at Sunset Place, Village at Merrick Park, Coconut Grove and Bayside Market Place. Our Toucan's restaurant and lounge offers breakfast, lunch and dinner. The attractions that make South Florida a favorite tourist destination are just around the corner, putting guests within minutes of Parrot Jungle, Miami Seaquarium, Vizcaya and Gardens, Miami MetroZoo, the Museum of Science, the Children's Museum, the American Airlines Arena, the Port of Miami and South Beach. ... more less
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