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“horrible experience” 1 of 5 stars
Review of Holiday Inn Coral Gables - University

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Holiday Inn Coral Gables - University
3.0 of 5 Hotel   |   1350 South Dixie Highway (US 1), Coral Gables, FL 33146   |  
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Ranked #5 of 12 hotels in Coral Gables
Orlando, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“horrible experience”
1 of 5 stars Reviewed July 24, 2013

Horrible place. I can't list so many things so wrong with this place.
1. I had called before with a $79 rate. After I got their 10 minutes later, they said nobody had called the location, and that they didn't know who called. Liars!!
2. Dirty hallways, and maids still cleaning rooms at 9pm!!!
3. Garbage pile left on the side of the entrance to the pool all night long!.
4. Super small bathrooms, and note that I am athletic/slender person.
5. Broken phone/ broken clock.
6. Terrible choice of channels on the tv.
7. Old building with molding smell.
8. Heard workers complaining about job and not wanting to work.
9. You get the idea right?

Pool has molding all over,.....
The only decent
thing about this place is being outside, Coral Gables is a nice safe area.

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudia_Polidori, Manager at Holiday Inn Coral Gables - University, responded to this review, July 28, 2013
Dear Abner Z,

Thank you for your review. We are extremely sorry we did not meet your expectations. We have erred, but we are working on correcting these matters, any feedback you may provide based on your experience to better ourselves and our property is always welcomed and taken seriously, the appropriate actions will be taken to correct the issues you addressed. Thank you again for taking the time to share your experience on TripAdvisor and hope you give us a second chance to meet your expectations in the future.

Yours in Hospitality,

Claudia Polidori
305-667-5611 Ext 7805
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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265 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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New York
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 18, 2013 via mobile

The hotel is lovely. But big. Our room was very far from the elevator, had I know I would have requested closer, I have mobility issues. No one was at the front desk at 7pm, had to call for clerk. Room was very clean and comfortable, balcony overlooking pool, but no chairs or table on it....odd. Very convenient to University of Miami. I asked clerk for a map of the campus, they didn't have one, i feel they should have.

Stayed July 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Coral Gables - University, responded to this review, August 7, 2013
Dear Pattiwig,

Thank you for taking the time to provide us with your feedback. We are happy our location suited you well. We regret your room allocation was not to your liking and I apologize for the inconvenience of having to stay in a room that was very far from the elevator. We take all comments into consideration and welcome any opportunity to improve. We are hospitality professionals and strive to be the best. We sincerely hope this incident will not deter you from giving us another opportunity to serve you in the future. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
81 reviews 81 reviews
42 hotel reviews
Reviews in 54 cities Reviews in 54 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed July 10, 2013 via mobile

We stayed here for a week to check out the city for a possible move. Overall good choice as a base. The bed was great. Despite it being older room and hotel it was well maintained. The breakfast was not worth entertaining very basic for a holiday inn. Internet worked well. Parking and access was easy. Some great restaurants within walking distance. try mom for great Thai. We went twice. Some great walking around the streets as well. Felt very safe.

Stayed July 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Coral Gables - University, responded to this review, July 31, 2013
Dear Newnhamp,

Thank you for staying with us and providing us with your valuable feedback. We always try our best to ensure we meet our guests needs & expectations and on this occasion we apologize for your disappointment with the breakfast. Rest assured that your comments will be reviewed by our team and take actions accordingly. We hope that you take the time to stop in for a visit soon to see how we have taken every comment very seriously in order to make your future stays with us as pleasant as possible.

Thank you again for your review and have a wonderful day!

Sincerely,

Karen C
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salisbury, North Carolina
Top Contributor
56 reviews 56 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 7, 2013

Was heading south to the keys and wanted a hotel in route and decided to go with this one, we really liked the location and overall condition of the hotel. There is no free breakfast like most hotels, but I would recommend this hotel to any traveler in the area.

Room Tip: Book with expedia and go to IHOP for breakfast.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 of 5 stars Reviewed June 28, 2013

I recently went to holiday inn, coral gables! It's the worst value for money I have spent on a hotel, the room was dated with poor attempts at up dating! The toilet leaked with each flush. The air con was noisy and as old as my grand parents. Can't believe they can charge 150 dollars plus tax mid week! Just come back from kimpton spa in vero beach, less money and class above this hotel. Holiday inn would be a 1 and kimpton a 50! No comparison!

  • Stayed June 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudia_Polidori, Manager at Holiday Inn Coral Gables - University, responded to this review, July 2, 2013
Dear Darren,

I would like to offer you my most sincere apologies for the inconveniences that you experienced during your stay with us. Our staff works very hard to ensure that each of our guests has the best stay possible, so it is quite disappointing to know that we've somehow fallen short of that goal.

We have erred, but we are working on correcting these matters, any feedback you may provide based on your experience to better ourselves and our property is always welcomed and taken seriously, the appropriate actions will be taken to correct the issues you addressed. Thank you again for taking the time to share your experience on TripAdvisor and hope you give us a second chance to meet your expectations in the future.

Yours in Hospitality,

Claudia Polidori
(305) 667-5611 Ext 7805
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 27, 2013 via mobile

...leisure, not so much. Here for a conference a U of Miami and the location in my opinion was the best of any for the attendees if you don't mind a little walking. That being said, Miami "blocks" are like country miles. Great service, clean rooms, good value.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Petersburg, FL
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 15, 2013

I have stayed at this property many times over the last ten years but not recently. They have done a remodel of the lobby area and the pool area always looks inviting. This visit was for business.

I arrived and Janny handled my check in. She apologized and said that there was no room available and I would have to wait 30 minutes. I went to sit in the lobby and less than five minutes later Janny came up and said that she had found a room and I could go to it in five minutes. She also ordered a fruit basket to be delivered to the room. She went above and beyond what she could have done to take care of a customer that had not been to the property in a few years (though I have top elite status for the chain). Rarely (and especially in Miami) do you run into people like Janny who really enjoy their job and want to make customers happy.

Hotel recruiters should take note and I hope the managers recognize an excellent employee when they have one.

Room Tip: I have not had a bad room in the hotel.
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Coral Gables - University, responded to this review, July 3, 2013
Dear BTSTP,

Thank your for being a Priority club member and thank your for taking the time to write a review regarding your stay with us.

It is greatly appreciated when our visitors have enjoyed their experience with us, so much so, that they share this experience with us and other reviewers. We thank you for your valuable feedback and the special mention you have made to a member of our team.

As a club member, your patronage and support to the hotel is very important to us and we look forward to that opportunity of serving you once again.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Coral Gables - University

Also Known As:
Holiday Inn Coral Gables - University Hotel
Holiday Inn Coral Gables - University Hotel Coral Gables
Holiday Inn Coral Gables
Coral Gables Holiday Inn
Address: 1350 South Dixie Highway (US 1), Coral Gables, FL 33146
Phone Number:
Location: United States > Florida > Coral Gables
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Coral Gables
#5 Family Hotel in Coral Gables
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Coral Gables - University 3*
Official Description (provided by the hotel):
Experience a wonderful stay at the Holiday Inn University of Miami which is ideally situated in the upscale city of Coral Gables, on South Dixie Highway (US 1) across from the University of Miami and the Metrorail station. When priorities turn from work to play, guests are in the middle of great shopping, dining and entertainment at Dadeland Mall, Shops at Sunset Place, Village at Merrick Park, Coconut Grove and Bayside Market Place. Our Toucan's restaurant and lounge offers breakfast, lunch and dinner. The attractions that make South Florida a favorite tourist destination are just around the corner, putting guests within minutes of Parrot Jungle, Miami Seaquarium, Vizcaya and Gardens, Miami MetroZoo, the Museum of Science, the Children's Museum, the American Airlines Arena, the Port of Miami and South Beach. ... more   less 
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