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“A great staff is what tipped my rating from average to very good” 4 of 5 stars
Review of Holiday Inn Coral Gables - University

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Holiday Inn Coral Gables - University
3.0 of 5 Hotel   |   1350 South Dixie Highway (US 1), Coral Gables, FL 33146   |  
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Ranked #2 of 11 Hotels in Coral Gables
Canyon, Texas
Top Contributor
63 reviews 63 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
“A great staff is what tipped my rating from average to very good”
4 of 5 stars Reviewed March 16, 2013

We stayed in two hotels while in the Miami area. The other hotel was a 4-star hotel, but this Holiday Inn had a better staff -- from the front desk to the cleaning crew. It's also nice to have a refrigerator and microwave in the room -- especially traveling with kids. I agree with other reviewers that the price is too high, but the location is nice. It is close to a number of restaurants. The pool is not heated, so it can be downright cold. The bathrooms are tiny.

Room Tip: Some rooms face the pool, which is nice on the first floor to be able to walk right out and swim.
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  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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405 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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English first
South Bend, Indiana
1 review
1 of 5 stars Reviewed March 11, 2013

This place should be closed. Dirty, overpriced and had mold in my room. Everything about this Hotel is sub par.I would not recommend this hotel to anyone . This hotel's manager seems to have an excuse for everything instead of fixing the problems. Truth is this hotel should be condemned.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Coral Gables - University, responded to this review, April 3, 2013
Dear 843Bear,

Thank you for your feedback. Please accept my sincere apology for the overall dissatisfaction you had experienced during your stay. I have taken note of your valuable comments and have shared this with the hotel management for the purpose of bringing improvements needed.

Once again, thank you for staying with us and providing us a candid feedback

Sincerely,

Joel B
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener, Canada
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed March 10, 2013

Just returned from three nights at the Holiday Inn Coral Gables while attending a research conference. While the rooms have been updated it the hotel still seems a little old and tired. If you are visiting the University of Miami it is a perfect location (right across the street). The food during the conference was, well, conference food. There was no in hotel bar and the lobby and registration desk were undergoing renovations so they staff were a little disorganized.

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Coral Gables - University, responded to this review, March 30, 2013
Dear Terry F,

Thank you for your feedback. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. Please accept my apologies for any inconvenience caused you and for falling short of your expectations. We are working hard to improve our product and would love for you to give us an opportunity to make up for your poor experience.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Connie D
Case Manager
IHGCare
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Elkhart Lake, Wisconsin
Senior Contributor
49 reviews 49 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed March 6, 2013

Stayed here because of the proximity to the U of Miami for a basketball game. If this is your only requirement its great.

The room I had was highly overpriced and bad. There were holes in the smelly balconey walls, the carpet poor quality and stained. The bathroom was built in the 60's and probably was the last time it was cleaned. I was particularly impressed with the rusty hinges and door frames.

Try to avoid the breakfast buffet unless you have an adequate supply of Lipitor along.

I suggest staying at a great down town hotel for less and cabbing it to the game.

Room Tip: be sure to tell the front desk you are going to check the room out before you confirm your stay. I a...
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  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yonne M, Manager at Holiday Inn Coral Gables - University, responded to this review, March 9, 2013
Dear JerCurtis S,

Thank you for taking the time on writing your review on your stay with us. Although it pains me to hear that you had expirienced dissatisfaction when you stayed with us, we do appreciate that you are willing to offer us feedback on what certain issues we can improve.

As we are currently within rennovations we are updating the look of our property and should you consider us in the future I am positive that we would do our best in changing your opinion on our hotel.

Best Regards,

Yonne Mendez
Assistant Front Office Manager
Holiday Inn Coral Gables
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Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 6, 2013

The lobby is under works. However nothing has been donde to the rooms and facilities for many years. In the three days spent there the paper basket was not cleaned once. I lost in the room an small box with two pairs of cufflinks,
I suposse students will be better off at the university dorm, and visiting parents should go somewhere else.

Room Tip: better aoid the Hotel at all
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yonne M, Manager at Holiday Inn Coral Gables - University, responded to this review, March 7, 2013
Dear Jorge V,

We thank you for taking the time to give us feedback on our hotel. We apologize for the inconveniences you experienced with us. Yes, our hotel lobby is currently undergoing renovations, so I can imagine how this caused some displeasure in your stay with us. I can assure you our rooms are constantly being reviewed and renewed and should you consider in the future to make a reservation please feel free to ask for special requests, we are always at your service.

You mentioned you left a box with cuff-links in your room on your stay, please reach us directly in case your items were found and left in the lost and found. We will do our best to review our items in case it does turn up.

Thank you again your feedback and we hope to hear back from you.

Best Regards,
Yonne Mendez
Assistant Front Office Manager
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Philadelphia, PA
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed March 3, 2013 via mobile

Just stayed here visiting UM with my son. The front dek clerk Saturday was wonderful. That was the exception. Wifi was the worst of any hotel I've stayed at. Key cards to the room didn't work on Friday when we arrived. The front desk would not help us print out boarding passes even though their" business center" was out of order, stating " lots of times customers screw up our machines". The tv had two settings for volume....whisper and blasting. Although right across from UM, the street to cross is an 8 lane highway. Being close to UM was outweighed by all of the other problems. Suggest staying a short cab ride away from this debacle.

Stayed March 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yonne M, Manager at Holiday Inn Coral Gables - University, responded to this review, March 7, 2013
Dear VacaAddict,

I cannot begin apologizing for the inconveniences you experienced while staying at our hotel, and I'm very sorry you did not enjoy your stay. Thank you for your feedback on our hotel, we do truly appreciate that you took your time to guide us in reviewing certain issues that must be resolved in order to provide great expectations in the future. I would love to make this right for you, and I personally welcome you to reach out to us personally should you consider staying with us in the future.

Again, we apologize for the inconvenience and thank you for your review.

Kindly,

Yonne Mendez
Assistant Front Office Manager
Holiday Inn Coral Gables
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staten island
1 review
5 of 5 stars Reviewed February 23, 2013

despite a series of events that becsme inconvenient there was one person who remained amazingt hroughout. her name is maragarita dias. from initail point of storing my luggage to her friendly cordial attitude and sincere energy. one person alone has changed my reaction to ant to come back to this hotel do to her unbelievable portaryal of excellent customer sevice....i worked solamente with Margarita dias and for her alone I am very satisfied.Total experience in this hotel excellent in hoiuse keeping perfect

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yonne M, Manager at Holiday Inn Coral Gables - University, responded to this review, March 7, 2013
Dear carolann b,

Thank you for taking your time to write such a great review on one of our beloved employees, Margarita Diaz. As we currently undergoing changes in the hotel's appearance one thing will remain constant and that is our many hardworking employees who are willing to always help. Margarita felt very proud and was elated to hear she was able to impact your stay so positively as you encountered certain inconveniences. We apologize if in any way we created any inconvenience for you and please feel free to reach us in the future on personalizing your next stay with us, we want to make sure we make it right for our guests 100% of the time.

Thank you again for staying with us!

Best Regards,

Yonne Mendez
Assistant Front Office Manager
Holiday Inn Coral Gables
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Coral Gables - University

Address: 1350 South Dixie Highway (US 1), Coral Gables, FL 33146
Phone Number:
Location: United States > Florida > Coral Gables
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Coral Gables
#2 Family Hotel in Coral Gables
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Coral Gables - University 3*
Number of rooms: 155
Official Description (provided by the hotel):
Experience a wonderful stay at the Holiday Inn University of Miami which is ideally situated in the upscale city of Coral Gables, on South Dixie Highway (US 1) across from the University of Miami and the Metrorail station. When priorities turn from work to play, guests are in the middle of great shopping, dining and entertainment at Dadeland Mall, Shops at Sunset Place, Village at Merrick Park, Coconut Grove and Bayside Market Place. Our Toucan's restaurant and lounge offers breakfast, lunch and dinner. The attractions that make South Florida a favorite tourist destination are just around the corner, putting guests within minutes of Parrot Jungle, Miami Seaquarium, Vizcaya and Gardens, Miami MetroZoo, the Museum of Science, the Children's Museum, the American Airlines Arena, the Port of Miami and South Beach. ... more   less 
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Also Known As:
Holiday Inn Coral Gables - University Hotel Coral Gables
Coral Gables Holiday Inn

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