I have stayed here several times over the past few years visiting my daughter at UM. While I've never been completely happy, this time was over the top the worst. Check in was a disaster. The front desk clerks coudn't get the key card machine to work. After a three employees, hundreds of attempts, and 15 minutes, I was told to go to my room and that housekeeping would meet me there to open up my door. I HEARD them speak to someone from housekeeping. After the long trek to my room - which was the last room down two long hallways -- there was no one there. I waited for 10 minutes -- still no one. At this point I sought out housekeeping, schlepping my bags behind me and finally found someone. Where we had a humorous back and forth exchange with neither of us understanding each other's language. I finally directed her to my room and asked to be let in -- which she did. Not sure if I was happy or frightened by this? Got into the room which was not the King room I had reserved. Instead it was a handicapped double. Being well over 6 feet tall, the short counter top, short shower, etc. was annoying. At this point I was in a hurry and couldn't be bothered to make another trip to the front desk to switch. It was only one night so I endured. The room had NO clock, NO trashcan, and two missing lightbulbs. Furniture was tired and worn and I'm not completely sure the sheets had been changed as the bed was rumpled when I turned the sheets down in the first bed. Obviously slept in the other, but was skeeved just the same. And yes, you do tend to look over your shoulder in the parking lot, not sure if this is warranted, but still felt a bit edge at night.

Where do I start? The stained carpets, the crumbs/sand (?) in my sheets and bathtub, the lousy Wifi, the indifferent service, the terrible yet pricey food in the restaurant, the location next to a busy expressway...? You get the picture.

This place isn't exactly cheap, either.

I may have to return to U of Miami for business again, and if I do, it will be on the condition that they do NOT put me here!

Oh--the weather WAS fabulous, but I'm pretty sure they don't get credit for that.

The Maid Margarita Caso was wonderful with us, very very kind. The room service and Front Desk was excellent. I recommend this hotel only for its service. The balcony was dirty and the emergency exit stairs not so clean at all.

This hotel wasn't our best experience. Everything is old, needs a lot of reno. Some rooms on our floor were undergoing renos but we had to endure the noise and the mess. You're charged for wi-fi but there is not hope to get a connection either from the room or from the lobby. Beds were comfy and there was a choice of pillows but the quality of sleep was poor anyway because of the noise: insulation is poor and you hear your neighbors walking and talking. Plus the maids in the morning made such incredible noise that we felt like we were at a market, not a hotel. They would literally shout to each other from one side of the hallway to the other, and laugh, and what sounded like - play and chase each other. We complained twice but without change. We stayed three nights and didn't get any sleep in the morning.
The quality of cleaning was also a concern: our room was only half done. One of the two beds remained in disarray and we had no towels whatsoever.
The only good thing is the hotel's location: close to the metrorail, 4 stations from downtown Miami.