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Holiday Inn Coral Gables - University: Traveler Reviews

3.0 of 5
1350 South Dixie Highway (US 1), Coral Gables, FL 33146
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Holiday Inn Coral Gables - University
Ranked #8 of 13 hotels in Coral Gables
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186 reviews from our community

    Trip type
Traveler rating
    37
    54
    40
    34
    21
Date Rating
drwendy
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
81 helpful votes 81 helpful votes
“rough start but they made it right”
4 of 5 stars Reviewed December 22, 2012

This hotel is under renovation, be sure you get an updated room on the third floor. When we checked in they put us in a room on the first floor where there was a strong smell of something dead in the bathroom and an unacceptable shower head. We fussed and they moved us to a great room on the third floor and threw in a free breakfast as well. Our new room had a mini-fridge and microwave and is clean and pleasant. The pool area is very nice, they have a beauty salon and a gift shop as well as the restaurant. Parking is free and it is convenient to Biscayne, coconut grove and the university. We will stay here again next time we're in town.

Room Tip: ask for updated room on the third floor
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by drwendy for Coral Gables
Ask drwendy about Holiday Inn Coral Gables - University
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yonne M, Manager at Holiday Inn Coral Gables - University, responded to this review
January 17, 2013
Dear drwendy,

Thank you for your review on your recent stay with us. Although you had some problems at the beginning, I'm happy to hear that we were able to make it right with you at the end. In the future please feel free to reach us personally on how we can make your next stay with a wonderful experience.

Many Thanks,
Yonne Mendez
Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
“Nice Stop in Coral Gables”
4 of 5 stars Reviewed December 20, 2012

We made a quick stop here one night while passing through Miami. We actually made reservations here by mistake as we thought we were going to be somewhere else. However, it turned out to be a nice stay. We didn't smell anything like some of the other reviews stated so maybe this was cleared up.

Pros
Free parking (you can get hit on this in the city)
Spacious rooms
Clean
Comfortable beds
Pool (looked nice, but we didn't get to use it)

Cons
Busy area (isn't all of Miami)
No free breakfast
Expensive onsite shop

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask WinstonBub about Holiday Inn Coral Gables - University
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yonne M, Manager at Holiday Inn Coral Gables - University, responded to this review
January 17, 2013
Dear WinstonBub,

Thank you for staying with our hotel and taking the time to write such a lovely review of your stay! We hope on your next trip to Miami you remember us and consider us again.

Kindly,

Yonne Mendez
Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
Top Contributor
89 reviews 89 reviews
26 hotel reviews
Reviews in 43 cities Reviews in 43 cities
22 helpful votes 22 helpful votes
“Very friendly, but take heed of the reviews”
3 of 5 stars Reviewed December 10, 2012

To address some of the reviews:
1. I arrived very early expecting to just leave my bag and have to come back later. Even though the hotel was very busy, the staff did what they could and I had a room within ten minutes of arriving just after 12 - and had a great shower
2. They are having problems with the drains - there is a background smell that permeates throughout - not obnoxious, but noticeable - but how long do you expect to stay in the room?
3. It is opposite the metrotrain, great for getting about - $5 day pass
4. There are a couple of restaurants within walking distance, but remember, this hotel is next to the University and so expect student level of dining
5. Do NOT consider buying anything from the on-site shop - I have seen expensive shops, but the mark-up was beyond believe, walk to the local cvs if you need water or anything
6. Litter - the local pizza houses like to push their menu's under every door - please don't just push them back into the corridor, it makes them look like someone has gone through the hotel and emptied the trash cans

Overall, reasonable accommodation, made pleasant by the welcoming staff

Room Tip: At the back
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  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask WeeChancer about Holiday Inn Coral Gables - University
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yonne M, Manager at Holiday Inn Coral Gables - University, responded to this review
January 17, 2013
Dear WeeChancer,

Thank you for your detailed review on our property and your previous stay with us at our hotel. I apologize on the behalf of our hotel with our recent issue with plumbing, but I am relieved that that negative encounter did not dampen your experience at our hotel.

Many Thanks,

Yonne Mendez
Assistant Front Office Manager
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Belo Horizonte, MG
Top Contributor
54 reviews 54 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
12 helpful votes 12 helpful votes
“good location”
4 of 5 stars Reviewed December 3, 2012

free parking.if you pay in advance you can get a good price.
good location.small bathroom but clean nice shower.
good bed to sleep and a lot of pillows.clean room.
good size of room.very good to stay.

Room Tip: very good place to stay .if you pay in advance you can get a good price.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask lincolnbelohorizonte about Holiday Inn Coral Gables - University
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yonne M, Manager at Holiday Inn Coral Gables - University, responded to this review
January 17, 2013
Dear lincolnbelohorizonte,

Thank you for providing our readers with helpful tips and on your comments on our property. We truly appreciate it! We look forward to seeing you in the future.

Kindly,
Yonne Mendez
Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
“Dirty rooms and dirty bathrooms”
1 of 5 stars Reviewed November 25, 2012 via mobile

First our check in time was 3, the room wasn't ready at 5, they said they needed 30 minutes to clean, then after 530 said there was a flood and gave us a new room. While waiting in our friends room, we saw the bathroom was dirty, it had new towels but clearly was just wiped down and not sprayed and scrubbed for a long time. When we got ours, we discovered the same. We called for it to be cleaned... And when we hit back all that was cleaned was tge top of the sink handle. This morning, there were small bugs crawling out of the AC vent. We complained and are out for the day so when get back today were supposed to be in a different room. The halls say "pardon our construction" don't see any, just unvaccumed halls and unvaccumed rooms. Dirty, and bugs+ the manager did nothing = don't stay there.

  • Stayed November 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask LindsTroy about Holiday Inn Coral Gables - University
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Coral Gables - University, responded to this review
December 12, 2012
Dear LindsTroy,

Thank you for taking the time to express your thoughts and concerns. Please accept my apologies for falling short of your expectations. Kindly be assured that your comments about the room conditions are being reviewed by the hotel's management and appropriate action will be taken. Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests.

Thank you again for posting your comments. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Coral Gables - University

Also Known As:
Holiday Inn Coral Gables - University Hotel Coral Gables
Holiday Inn Coral Gables - University Hotel
Holiday Inn Coral Gables
Coral Gables Holiday Inn
Address: 1350 South Dixie Highway (US 1), Coral Gables, FL 33146
Phone Number:
Region: United States > Florida > Coral Gables
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 13 hotels in Coral Gables
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Experience a wonderful stay at the Holiday Inn University of Miami which is ideally situated in the upscale city of Coral Gables, on South Dixie Highway (US 1) across from the University of Miami and the Metrorail station. When priorities turn from work to play, guests are in the middle of great shopping, dining and entertainment at Dadeland Mall, Shops at Sunset Place, Village at Merrick Park, Coconut Grove and Bayside Market Place. Our Toucan's restaurant and lounge offers breakfast, lunch and dinner. The attractions that make South Florida a favorite tourist destination are just around the corner, putting guests within minutes of Parrot Jungle, Miami Seaquarium, Vizcaya and Gardens, Miami MetroZoo, the Museum of Science, the Children's Museum, the American Airlines Arena, the Port of Miami and South Beach. ... more   less 
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