I have just completed a 21-night stay at this beautiful Holiday Inn. I have stayed at this hotel many times during the past 30 years, and I must say that I cannot remember ever having a complaint. The staff are all genuinely friendly and accommodating (especially Ninowska in Sales, and Joel the Front Office Manager. The housekeeping staff is awesome.....they are always smiling! The rooms are immaculate (even the guest laundry room). I do not use the dining or bar facilities, since when I am in Miami I like to dine out, but considering the other areas of the hotel, I'm sure that the food and beverage department is just as wonderful. I plan on continuing to stay at this Holiday Inn whenever I visit Miami in the future. John H. Lyon from Key West, FL
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