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“A great stay, but there were some issues...” 4 of 5 stars
Review of The Biltmore Hotel

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The Biltmore Hotel
4.0 of 5 Hotel   |   1200 Anastasia Avenue, Coral Gables, FL 33134   |  
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Hotel amenities
Special Price
20% off room rate
Ranked #1 of 11 Hotels in Coral Gables
Certificate of Excellence
GreenLeadersGold level
Rome, Italy
Top Contributor
63 reviews 63 reviews
61 hotel reviews
Reviews in 52 cities Reviews in 52 cities
99 helpful votes 99 helpful votes
“A great stay, but there were some issues...”
4 of 5 stars Reviewed April 13, 2010

We spent two nights at the Biltmore. First the good. THe hotel is very beautiful from an architectural point of view, it is well maintained, the grounds are superb, and the swimming pool is fantastic. Some of the staff was extremely nice and efficient.

Now the issues. When we arrived they gave us a room that was really nothing special, no view, it had only one window facing the roof of the patio, on the third floor, nice king bed, but overall a small and not very impressive room, certainly NOT worth the rate. So we called the reception to complain about it, and they offered to move us to another room, within the same rate. They said they'd come to take us to the new room. So we sat and waited, and waited, and waited. We had to wait around 40 minutes, and they showed up after we called the reception two times to ask what was going on, the second time we expressed our disappointment and they finally arrived. I thought the wait was waaaay too long given the standard of the hotel.
The room they moved us to was newer, much nicer, larger, with two windows very bright and with an excellent view. So make sure you complain if you're not satisfied with the room you get.
Another thing I didn't like is that on the day of our check out housekeeping knocked on our door at 8:50am and to drop of our bill under the door. We had gone to bed very late the night before and had scheduled a wake up call at 10:30am. There was no reason for housekeeping to knock on our door because all they had to do was to slip an envelope under the door, is this some policy to make sure guests leave their rooms on time?? I thought it was rude, and again not up to the standard. Other minor issues were that I had to call housekeeping for shampoo, hair drier, all things that were supposed to be in the room.
Overall a nice stay and I would recommend this hotel, but given its hefty rates (the $20/day resort fee, for example, is ridiculous), I think their service should be better.

  • Stayed April 2010, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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ManagerCoralGables, General Manager at The Biltmore Hotel, responded to this review, April 19, 2010
The Biltmore welcomes constructive feedback from all of our guests, as an integral part of monitoring services and product throughout the resort. It’s our desire to ensure every guest experience is both exceptional and memorable. To that end, we encourage this guest to contact our General Manager’s office directly, so we may address this issue thoroughly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,094 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
San Francisco, California
Top Contributor
213 reviews 213 reviews
42 hotel reviews
Reviews in 65 cities Reviews in 65 cities
122 helpful votes 122 helpful votes
5 of 5 stars Reviewed April 9, 2010

This is a lovely hotel with seamless service and very cordial staff. Loved it! My only negative comment is to warn those who book to avoid any rooms near the elevator. The elevators ding constantly and at all hours of the night. I asked to be moved after one sleepless night and was accommodated.

  • Stayed April 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 6, 2010

We visited the Coral Gables area on a tour of Florida the previous year and decided to stay at the Biltmore on our next visit. The hotel didn't disappoint, very friendly and helpful staff; clean, comfortable rooms; excellent restaurants and super pool to end the day in... Well worth a visit if you get chance.

  • Stayed July 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
esq
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed March 28, 2010

Stayed here as an alternative to the beach hotels. It was an absolute delight. Classic spanish-influenced area with historic character. Hotel is part of Leading Hotels of the World group, and is a delight. Staff are very friendly, particularly those by the pool, and are quite helpful. Sunday brunch, though priced at the top end of the market, is brilliant. Had dinner at the hotel one evening in their charming courtyard, and the food was great. Concierge, Claudine, was very responsive to our emails arranging dinners out. No problem borrowing some golf clubs to hit balls on their driving range, at a very reasonable $10 / large bucket. We'd definitely stay here again as an alternative to the beach hotels, which are substantially less charming and more crowded in feel.

  • Stayed March 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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miami
1 review
5 of 5 stars Reviewed March 25, 2010

Staff was attentive and restaurants are much better than you'd expect in a hotel setting. I wish pool was heated, but otherwise a great place to unwind for a weekend

  • Stayed March 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lb,il
Top Contributor
78 reviews 78 reviews
71 hotel reviews
Reviews in 67 cities Reviews in 67 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed March 14, 2010

This lovely historic hotel is a great base for exploring Coral Gables. The room was nicely appointed and very quiet in spite of the fact that the hotel was said to be almost full. The Sunday afternoon historic tour was very informative and I would recommend it highly. The pool is beautiful but the water was cold when I visited.

  • Stayed March 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Texas
Top Contributor
57 reviews 57 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
65 helpful votes 65 helpful votes
2 of 5 stars Reviewed March 9, 2010

first the rooms, we did not get into our room by 3pm as they had promised. the rooms were adequate, except there was a lot of noise one night from children from the room next door. The toilet leaked in the back, not good for such a high end hotel.

They charge you a ridiculous $20 daily resort fee. This is supposedly so you can use their very small exercise room (expect to wait to use the equipment), newspaper, and parking. i can get all that for free at a hotel like La Quinta for a fraction of the cost. I guess i mean why invent something called a "resort fee" that is really nothing of value. And since it's not optional, just add it to the cost of room at the outset.

you won't be able to get coffee outside your room before 6:30am which is not that great if you are an early riser.

i made the mistake of going there without a rental car. it is not very close to anything, so you'll have to use their facilities for everything unless you get a taxi or have other transportation. one day the two of us had lunch which cost over $100, in part because they charged $18 plus tax and tip for a glass of Robert Mondavi Cabernet. One night two of us had one drink apiece in their bar, more than $40 for the two drinks.

on the plus side, they do have a nice swimming pool and the place in general is pleasant to walk around.

If you are wealthy and don't care about money this might be the place for you. But it's pretty low value in my opinion.

  • Stayed February 2010, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Biltmore Hotel

Address: 1200 Anastasia Avenue, Coral Gables, FL 33134
Phone Number:
Location: United States > Florida > Coral Gables
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Coral Gables
#2 Business Hotel in Coral Gables
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Biltmore Hotel 4*
Number of rooms: 273
Official Description (provided by the hotel):
Graced with effortless beauty and sophistication, The Biltmore Hotel is a national historic landmark located in the exclusive Coral Gables area with close proximity to Miami Beach and downtown Miami. The 273-room resort resembles classic Italian, Moorish, and Spanish architectural influences spread over 150-acres of tropical landscape. A favorite of world leaders and celebrities since its opening in 1926, the hotel offers a restored Donald Ross 18-hole, 71 par championship golf course, tennis courts, the largest hotel pool on the East Coast of the United States with private cabanas, a European spa, and an award-winning fitness center. The hotel's dining destinations include the award winning Palme d'Or, recognized by Zagat as one of the best restaurants in the country; Fontana, a traditional Italian restaurant surrounding The Biltmore courtyard and fountain; the poolside Cascade and the 19th Hole Golf restaurant. The hotel also recently unveiled its culinary academy offering an array of hands-on cooking classes for adults and children. The Biltmore is one of South Florida's preferred sites for leisure and business travel, high-level corporate briefings, public policy conferences, and an extraordinary wedding destination. The Biltmore is a member of the Leading Hotels of the World. ... more   less 
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Also Known As:
Biltmore Hotel Coral Gables
Biltmore Coral Gables

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