We stayed one night at the Biltmore while in the Miami area. It was lovely! We called ahead about an early check in and they were happy to accommodate. We arrived about 1 hour before check in time and our room was not yet ready, however they graciously upgraded us to a suite at no extra charge. The front desk employees were very helpful and made us feel quite welcome. We especially enjoyed the beautiful pool area! Dinner at Fontana was outstanding as well!