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“Tired, and less than welcoming” 3 of 5 stars
Review of Biltmore Hotel

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Biltmore Hotel
4.0 of 5 Hotel   |   1200 Anastasia Avenue, Coral Gables, FL 33134   |  
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Special Price
20% off room rate
Ranked #1 of 11 Hotels in Coral Gables
GreenLeadersGold level
London
Top Contributor
52 reviews 52 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
36 helpful votes 36 helpful votes
“Tired, and less than welcoming”
3 of 5 stars Reviewed yesterday NEW

This is our second, and last, stay at the Biltmore. We love Coral Gables, and we love the Biltmore pool, especially as they have now started heating the water. However, we can no longer overlook the small rooms and the old fashioned and tired bathrooms. This morning, however, we were unable to get breakfast anywhere inside in the hotel, and the waitress in the 19th hole restaurant on the golf course was incredibly rude.
Apparently they serve brunch on a Sunday in the main breakfast restaurant. This means they close a part of the restaurant, as it is already set up for brunch. If a hotel would rather leave it's residents without breakfast, than change some table settings later it is not classy enough for us.

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  • Stayed January 2015, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
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992 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (195)
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English first
Johannesburg, South Africa
Senior Contributor
42 reviews 42 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We visited this hotel on the last day in Maimi ( noted we were not residents) the history, architecture, sweeping lawns and regal appearance attracted us to it. We had an excellent businessmans lunch in the atrium . The food and service was great. I would like to return and stay but it is located in Coral gables outside Miami and it is unlikely that I would do so on business. It is probably best suited to those seeking a weeken break with a Spa.

Stayed January 2015, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

This beautiful old hotel is very South Florida. A friendly, multi-language staff does everything possible to make your stay as comfortable as possible. Incredible pool and gym. Spa is also incredible for both men and women. Highly recommend if you want to be pampered.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

There are few hotel properties as beautiful or as well-preserved as this one. The details and the architecture are simply sublime. I had a junoir suite (a happy upgrade upon check-in), which was lovely. Wonderful bed, amenities, all lovely. Why only 4 stars? Two reasons. First, my room featured only a dining-room chair as a desk chair for the work-station which was awful, terrible. This is not a hotel for the business traveler that needs to spend time working at the in-room desk. y back still hurts.
Second: The fees and prices for services. Mandatory $22 a night resort fee for internet and other amenities (partial gratuities they claim). $8.00 for a bottle of water. Breakfast for under $30 was impossible. A glass of wine was at least $15 plus tips and taxes. When you are at the hotel you are at their mercy. It is too far from anywhere to get relief from their extortion unless you have a car.
This is NOT a business travelers hotel. Go for the amazing architecture and landscaping, play golf, and be willing to spend a LOT of $$$ doing so!

  • Stayed January 2015, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Enjoyed my experience here, the spa is fantastic and highly professional with great attention to detail and care. The pools are clean and rooms were fit for purpose. Staff were polite and professional with no trouble attitude I found. Yes little noisy here and there, however with set of head phones on and relax beside the pool who cares! The place is big enough for you to move around and with the number of rooms there I am sure the hotel could accommodate the most pedantic guest! Perfect for those with real money and do not wish to be centre of attention. If you want centre of attention there are 2 bird cages in the main entrance im sure there is room for one more! Great place to people watch!

  • Stayed December 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

The property is stunning. I guess I get amazed/frustrated/disappointed at these high end joints when you pay so much that they try get you on the small stuff. I am currently checked in. They hit you with a $22 resort fee. Resort fee??? What's the tariff for? I have no requirement for wifi which is what basically is and the other list of arbitrary items. They don't let you opt out. I have my own data plans.

One would assume there would be a separate shower and toilet with a door as there are at most better hotels. I am in what they call a junior suite. More like its a suite for junior.

You can't order a drink at pool after 5. They let the waiters go. There is no jacuzzi at the pool. An easy add on.

At around $400/night all in I hope I was ticked off that the barman wanted to charge me $3.25 plus taxes etc for a small cup of milk to take to my room to make coffee. I get that they are the business selling stuff but some give and take is also expected. A few pennies of milk should not be an issue. Especially after what I spent at the pool so far.

Wonderful place. Glad I am here but do not appreciate some of the things they do. It's unbecoming.

Stayed January 2015, traveled as a couple
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Miami Beach, Florida
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We rang in the year at the Fontana Restaurant at the Biltmore. We had a very tasty and a well executed meal. Service was not bad but neither very good. This restaurant serves as the Cafeteria for the Hotel, maybe that's the reason for a service not really in par with the sophistication of the hotel and the setting as a whole. Loud kitchen noises, and a strong kitchen smell, coming from the open prep counter, permeated the restaurant. Also, I never understood why if a restaurant is not full, they insist on sitting you at the worst located table of the restaurant... we had to insist to be moved.
Fireworks at the hotel at midnight were magnificent. Unfortunately we could not toast at midnight with a glass of champagne because the hotel decided to close the bar at the golf course around 10 pm...

  • Stayed December 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BiltmoreHotel, at Biltmore Hotel, responded to this review, 1 week ago
Dear Ingrid,

Thank you for choosing The Biltmore Hotel as the venue for New Years Eve and thank you for your comments on your experience. I apologize that the overall event was not to your liking. Please note that your comments will be mentioned during our next managers meeting including our meeting regarding next new years eve. Hope to better serve you and your family in the future.

Sincerely,

Matthias Kammerer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Biltmore Hotel

Address: 1200 Anastasia Avenue, Coral Gables, FL 33134
Phone Number:
Location: United States > Florida > Coral Gables
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Coral Gables
#2 Business Hotel in Coral Gables
#2 Green Hotel in Coral Gables
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Biltmore Hotel 4*
Number of rooms: 273
Official Description (provided by the hotel):
The AAA Four Diamond Awarded hotel features 275 guest rooms including 130 spacious Mediterranean styled suites and two famed Presidential Suites, a Donald Ross 18 hole golf course, 10 lighted tennis courts, the signature Palme d’Or restaurant, Biltmore Spa, The Culinary Academy, 75,000 square feet of meeting and function space and is a preferred venue for notable high society events and weddings.The legendary Biltmore Hotel in Coral Gables has been a favorite of world leaders, celebrities, and sports stars since its opening in the 1920s. Offering much more than exceptional accommodations, the Biltmore Hotel showcases championship golf, cosmopolitan dining, a luxury spa and premier conference facilities, all while exceeding our refined guests’ expectations. Perhaps this is why we’ve remained Miami’s only four-star, four-diamond hotel for six consecutive years. Graced with natural elegance and sophistication, the Biltmore Hotel offers a stunning location in the exclusive Coral Gables area, minutes from South Beach, downtown Miami, Coconut Grove and the Coral Gables business district. Surround yourself by old world charm and beauty at the Biltmore Hotel. ... more   less 
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Also Known As:
Biltmore Hotel Coral Gables
Biltmore Coral Gables

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