We booked through LHW and was upgraded to a suite from junior suite.
The suite was on high floor, very spacious and the view was great. The bed was very comfortable, but the bathroom was not as updated as other 5 star hotels, i.e. no jacuzzi bath tub, just regular tub with shower (not separate) and 1 sink.
I really liked the old historic feel of the building. Although the elevator was a bit scary, (felt unsafe) the lobby and the pool were very beautiful. The tennis court, golf course were nice.
I have to agree with some other reviews on this. The service was not good. There were only 1 pair of slippers/cup in the suite for the reservation for two, and they also denied our complimentary breakfast. It was included in our rate, but LHW had to call the Biltmore to resolve this. Biltmore later apologized for their mistake. The pool service was also slow and rather random.
I can only comment on their breakfast, but I have to agree with other reviews on this as well... The breakfast was not good, not tasty. It was not that there were problems, but was not up to the 5 star resort standard at all in our opinion.
All in all, we were satisfied with our stay because of the upgrade to the spacious suite from the junior suite. However, I would strongly hope that they can improve on their service and the food. It is really, too bad because they already have a great facility, and I would love to come back if they take their problems seriously.