This hotel is an absolute nightmare. The rooms are cramped and not maintained. The hotel has a musty moldy odor both in the rooms and in the common areas.The staff is rude and quite inexperienced in customer service. The "famous" brunch was a total ripoff with a decent presentation and very substandard quality of food. they use the lowest quality of sparkling wine and call it "champagne"
the hotel was closed for many years and has gone through many hardships and ownerships. they should have demolished this one ages ago! the lobby has a dismal dark and depressing aura . It also wreaks of mold and mildew.
I suppose they are trying to live off of the hotel's history in its heyday but it doesnt work at all now. Its passe and outmoded and very offensive , especially the rude staff. i suppose if you speak cuban spanish you will be treated in a kinder way. hey, Thats miami