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“no class whatsoever” 1 of 5 stars
Review of Biltmore Hotel

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Biltmore Hotel
4.0 of 5 Hotel   |   1200 Anastasia Avenue, Coral Gables, FL 33134   |  
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Ranked #1 of 11 Hotels in Coral Gables
GreenLeadersGold level
dublin
1 review
2 helpful votes 2 helpful votes
“no class whatsoever”
1 of 5 stars Reviewed September 8, 2008

This hotel is an absolute nightmare. The rooms are cramped and not maintained. The hotel has a musty moldy odor both in the rooms and in the common areas.The staff is rude and quite inexperienced in customer service. The "famous" brunch was a total ripoff with a decent presentation and very substandard quality of food. they use the lowest quality of sparkling wine and call it "champagne"
the hotel was closed for many years and has gone through many hardships and ownerships. they should have demolished this one ages ago! the lobby has a dismal dark and depressing aura . It also wreaks of mold and mildew.
I suppose they are trying to live off of the hotel's history in its heyday but it doesnt work at all now. Its passe and outmoded and very offensive , especially the rude staff. i suppose if you speak cuban spanish you will be treated in a kinder way. hey, Thats miami

  • Liked — nothing
  • Disliked — everything
  • Stayed April 2008
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Manager at Biltmore Hotel, responded to this review, October 13, 2008
The Biltmore Sunday Champagne Brunch is recognized as one of the best in the country, having received numerous reviews and accolades from both patrons and the industry for its quality, price value, presentation, service and unique setting. It’s unfortunate, though extremely rare, that someone would feel otherwise. As well, please know that only Champagne is poured, not a sparkling wine.
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905 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Germany
Senior Contributor
41 reviews 41 reviews
34 hotel reviews
Reviews in 28 cities Reviews in 28 cities
135 helpful votes 135 helpful votes
5 of 5 stars Reviewed August 19, 2008

We stayed at Biltmore just for one night as we returned from Grand Cayman to Frankfurt as stop-over in Miami. It was fantastic. Very beautiful room, great swimming-pool, very special atmosphere and fantastic service. We are looking for our next stay.

  • Liked — Swimming Pool & Service
  • Disliked — Everything was good.
  • Stayed August 2008, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 14, 2008

We travel to Miami about twice a year to visit family and have been doing so for several years. Although the Biltmore has been around for a long time, we had never stayed at this historic property until this summer, preferring high-end resorts on the beach. However, in the past few years, we have noticed a marked decline in the quality of service at several supposedly high-end beach properties. At the same time, several of these beachfront hotels have introduced a slew of predatory and unnecessary fees. The worst offender is a five-star resort on Key Biscayne, which, even though it has an ample surface parking lot, recently opted to prohibit self parking and impose a mandatory $30-a-day valet fee. Finally fed up by the exhorbitant fees and declining service at Miami's beachfront hotels, and encouraged by the positive reviews on this and other review sites, we decided to stay at the Biltmore in the heart of Coral Gables. Our only regret is that it took us so long to discover this fantastic resort. Unlike the aforementioned Key Biscayne property, the Biltmore gives you the option to self-park in their ample surface lot. You can opt for as little or as much assistance from the staff as you desire and you are not constantly accosted by overbearing staff looking for cheap tips. The rooms in the mid-1920s era hotel have been completely updated, as have all the facilities. The Biltmore is also family friendly. Housekeeping staff went out of their way to accommodate our daughter's nap schedule and they provided extra towels and toiletries. The gargantuan pool provides ample space for children and adults. The grounds are very nicely landscaped. August is a beastly hot time to visit Miami but if you can bear the heat and humidity, you will have the hotel almost to yourself during weekdays Unless your stay will be very short, you will need a car to get around as the hotel is in the middle of a high-end residential neighborhood and the shopping and restaurants of Coral Gables are just a bit beyond walking range. Miami Beach is a 20 minute drive. After several years, my wife and I have come to realize that its worth being a bit inland in order to avoid the universally poor service, exhorbitant hidden fees, and overcrowding at Miami's beachfront hotels. The Biltmore is an excellent choice for discerning adults and families with children.

  • Liked — Quality service and helpful staff
  • Disliked — No shuttle/trolley service to Miracle Mile
  • Stayed August 2008, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lichfield
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed July 21, 2008

Looking for some where while on a quick trip to Miami both my husband and I loved the sound of this hotel; and when we got a good deal on a B & B basis we booked it. The reason for the great deal was because it was July and no one goes to Miami in July - it’s too hot. On arrival we were shown to our room, very pleasant BUT the windows looked out on to a wall not 3m from the window. When we asked to be moved we then given a room overlooking the courtyard and with a partial view of the golf course. This second room was much smaller than the first; so down to the reception again. This time we were given a nice big room with a good view. Why oh why didn’t we get that room first. The hotel was not busy and our stay and opinion is now tainted by this experience.
The B & B was in fact a $40 credit each day and as the buffet was $19.00 each before tax we thought it a bit mean. That said the staff were great but will we go back. NO

  • Liked — Staircase and lift for this wing right into the reception area
  • Disliked — Having to walk through reception to get to pool
  • Stayed July 2008, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Manager at Biltmore Hotel, responded to this review, October 13, 2008
As a world-class luxury destination resort, the Biltmore enjoys a stellar reputation for professionalism, services and quality of product within the industry. We extend every effort possible to resolve guests' issues related to their hotel experience when these concerns are brought directly to our attention.

Biltmore Management
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Naples, Florida
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed July 20, 2008

We stayed here for a wedding and had a great weekend. The service was excellent and we had a junior suite with plenty of room. The gym is a full service that is also used by locals with memberships. It is very big and has plenty of room to accommodate. There were numerous machines and also a free weight room. The pool looks great in pictures but even more spectacular in person. I also played the golf course and it was better than I expected.
The Miracle Mile is only 5 minutes away so make sure and check out the restaurants and shops over there...There are a few really good bookstores to find something to read by the pool. Enjoy

Stayed July 2008
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, MN
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 13 cities Reviews in 13 cities
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed July 9, 2008

I stayed at the Biltmore from July 6-8. I am going to break down the review by categories.

Service- The service here is impeccable. Everyone from the bellmen, front desk, concierge, room attendants’ and pool staff. They delivered the best. I was a bit apprehensive at first but, these people are highly trained and can just pick up on stuff. For example, if you are a more laid back, down to earth person, they are very personable and joke around. I also, saw them deliver on the other end of the spectrum and were very professional in etiquette and demeanor.

I was out strolling the grounds one night with my one year old and we got caught in a rain shower. Magically, someone appeared with a towel for the little guy! It really was just a few sprinkles but, they were right there. They also brought up milk for him one evening. All of this without even being asked!

They followed up with a phone call when I requested the crib and extra towels just to make sure that they had arrived.

Room- We had a junior suite with 2 beds and a sitting area. We had more than enough room to walk around, even with the crib and stroller in the room. The bathroom was very nice and clean. I am very anal about putting the baby in a dirty bath tub and walking around with out slippers on in a hotel room but, I never had any problems here.

Sheets and linens were clean and the beds were very comfortable. It looked like they had some sort of a mattress topper on top of the mattress.

They did turn down service both nights. Special treats were delivered to our room daily, one day fruit and wine and another day Bailey’s and chocolates.

Pool- I LOVED the pool here. It was big enough that I could find a spot where I would not bother any one who was not child friendly. The pool attendants’ were very attentive and always stopped to say hi and give a high five to the baby. We usually went to the pool in the early morning or later in the day so we never had an issue getting a great spot. I loved going down early in the morning and watching the birds eat the nuts or whatever they are fall from the trees, as well as the lizards running around. Around mid-day they had a live band playing by the pool side restaurant. I never reserved a cabana but, I did go in one to look around and they just looked so relaxing and serene. I don’t believe that at any one time more than one was being used.

Grounds- The grounds were beautiful. We saw a couple of weddings going on and they let me peek in on the ballroom that they were using for the dinner. It was so beautiful with the table arrangements and candles lit. 5 star all the way!

The hotel architecturally was breathtaking. It sort of reminded me of the Tower of Terror ride at Disney one night when it was lighting really bad out. The grounds were always well kept and there was constant grounds keeping going on. There is so much history to the hotel and the decorators did not miss a thing. Everything flowed together perfectly. From the light fixtures to the paintings.

Clientele- I was really surprised by the wide range of people staying here. From wealthy to just everyday middle class people. Everyone was very respectful of one’s space and help doors open if someone had there hands full.

I would definitely recommend this hotel. In fact I highly recommend you try it out!

  • Liked — Everything
  • Disliked — Can't really think of anything
  • Stayed July 2008, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 30, 2008

I stayed at the Biltmore as a result of attending a wedding there. This is a beautiful classic hotel and I would stay there again. This is a nice place for relaxing weekend getaway . The bed was one of the most comfortable beds I ever slept in the the shower had the best water pressure. It was a spa like experience for me. The entire place has a nice comforting ambience.

  • Liked — the room
  • Disliked — not very close to the beach
  • Stayed March 2007, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Biltmore Hotel

Address: 1200 Anastasia Avenue, Coral Gables, FL 33134
Phone Number:
Location: United States > Florida > Coral Gables
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Coral Gables
#2 Business Hotel in Coral Gables
#2 Green Hotel in Coral Gables
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Biltmore Hotel 4*
Number of rooms: 273
Official Description (provided by the hotel):
The AAA Four Diamond Awarded hotel features 275 guest rooms including 130 spacious Mediterranean styled suites and two famed Presidential Suites, a Donald Ross 18 hole golf course, 10 lighted tennis courts, the signature Palme d’Or restaurant, Biltmore Spa, The Culinary Academy, 75,000 square feet of meeting and function space and is a preferred venue for notable high society events and weddings.The legendary Biltmore Hotel in Coral Gables has been a favorite of world leaders, celebrities, and sports stars since its opening in the 1920s. Offering much more than exceptional accommodations, the Biltmore Hotel showcases championship golf, cosmopolitan dining, a luxury spa and premier conference facilities, all while exceeding our refined guests’ expectations. Perhaps this is why we’ve remained Miami’s only four-star, four-diamond hotel for six consecutive years. Graced with natural elegance and sophistication, the Biltmore Hotel offers a stunning location in the exclusive Coral Gables area, minutes from South Beach, downtown Miami, Coconut Grove and the Coral Gables business district. Surround yourself by old world charm and beauty at the Biltmore Hotel. ... more   less 
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Also Known As:
Biltmore Hotel Coral Gables
Biltmore Coral Gables

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