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“Almost perfect” 4 of 5 stars
Review of Biltmore Hotel

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Biltmore Hotel
4.0 of 5 Hotel   |   1200 Anastasia Avenue, Coral Gables, FL 33134   |  
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Ranked #1 of 11 Hotels in Coral Gables
GreenLeadersGold level
New York City, New York
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Almost perfect”
4 of 5 stars Reviewed January 27, 2014 via mobile

This is a beautiful elegant historic hotel...lovely grounds, beautiful public rooms, grand pool with outdoor dining, golf course... a perfect wedding venue. Time however to spruce up the furniture in the guest rooms (chips in end tables, drab worn out upholstery and just because you put a love seat in a room does not make it a suite (junior or otherwise).
The Sunday brunch was superb but a bit pricey.
The staff is great and rates an excellent review. Tipping is a bit confusing since they do add an extra charge to your bill for tips but then say you still might want to tip additionally for service.

Stayed January 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at Biltmore Hotel, responded to this review, February 11, 2014
Dear Guest,

thank you for staying with us and for taking the time to share your observations. My apologies for the lack of attention to room maintenance. We will use your feedback to initiate improvements. We also have recently removed the automatic gratuities from restaurant checks and apologize for any confusion this may have caused.

Best regards

Matthias Kammerer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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899 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (180)
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English first
Miami, Florida
1 review
5 of 5 stars Reviewed January 27, 2014

I am a local, and did not stay at the hotel, but instead went to their famous Sunday brunch. My friend and I went into it thinking it was just a little pricey, but by the end we left feeling like it was money very well spent. For the amount of incredible food you have unlimited access to, as well as the bottomless champagne, I could not recommend this brunch any more highly. Perfect for visitors as well as locals. After brunch, we got a few more drinks at the bar by the pool. Everyone there was super friendly, especially Juan and Robert. Overall, I could not have been more satisfied, and am looking forward to making brunch there a regular event!

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at Biltmore Hotel, responded to this review, February 11, 2014
Dear Guest,

Thank you for visiting our hotel and for introducing your friend to our famous Sunday Brunch. We will make sure to recognize Juan and Robert for their memorable service. Please let us know if we can assist you with your next reservation.

Best regards

Matthias Kammerer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
framingham, ma
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 26, 2014

Nice but in my humble opinion not worth the price. We had a junior suite and the furniture, specifically the sofa was simply tired looking. Not dirty but not fresh looking. You'd think for the high price you'd get more than basic amenities. That said, the staff was great and very helpful. And the bed was comfortable.

  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at Biltmore Hotel, responded to this review, February 11, 2014
Dear Guest,

thank you for selecting The Biltmore for your recent visit to Coral Gables. I regret to see that our product/price ratio did not meet your expectations. We will review your experience more closely with our housekeeping and facilities teams in order to make improvements.

Best regards

Matthias Kammerer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 22, 2014 via mobile

Just got back from our second stay at the Biltmore while visiting our daughter. This has everything. An amazing lobby greets you. Ample parking. Several wonderful places to eat. Nice bars. First class service. Everyone that works here is just so nice.
The best word to describe the hotel is ....atmosphere. Lots of it.
We had a junior suite. Very comfortable. I agree with the reviewer who noted the lack of outlets for cell phones, tablets, etc., but this is a very old property.
The king size bed was very comfortable, as were the sofa and chair. They provide slippers, robes, plenty of closet space. Our room had a superb view of the pool. The pool here defies description and must be seen to be believed.
Paper delivered daily. Turn down service in the afternoon with chocolates.
It is true that it is a short drive to restaurants and shops, except those in the hotel. The hotel, however, has a complimentary drop off and pick up for guests going out in Coral Gables. And the resort fees include tips for the bellman and valets.
My wife and I go to Miami at least twice a year. This is the nicest place to stay, and is among our favorites anywhere. We will be returning in March.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at Biltmore Hotel, responded to this review, February 11, 2014
Dear Guest,

thank you for staying with us again while visiting your daughter. We are excited that the collective team effort by our staff members resulted in a terrific vacation experience for you and hope that you will be visiting many more times. Please let us know if we can assist you with your March reservations.

Best regards

Matthias Kammerer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed January 22, 2014

I was recently at the Biltmore for a 3 day conference and must say that I was completely let down by the experience. The hotel is is desperate need of a full renovation as it feels very old and dusty. My room was old looking, the furniture was nicked, the hot water and water pressure in the shower came and went depending on how many people in the hotel were showering at that moment and the walls are paper thin so you could hear EVERYTHING going on in the room next door. The bathroom was so old and rickety that one day as I was showering the shower head flew off and hit me in the head, spraying water everywhere. In addition, the hotel, is in Coral Gables (nowhere near a beach), so it is sort of remote and isolated since its on a golf course/estate and you cannot walk anywhere. All in all, it was a terrible experience and I would never return here. There are SO many magnificent hotels in Miami, I don't understand why anyone would stay here.

  • Stayed January 2014, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at Biltmore Hotel, responded to this review, February 11, 2014
Dear Guest,

we appreciate you visiting The Biltmore in Coral Gables and are sorry to hear that we did not meet your expectations during your stay. We are proud of our history and the dedicated service of our staff and will use your observations in our ongoing plans for overall improvements.

Best regards

Matthias Kammerer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 16, 2014

Beautiful towered building with an incredible pool, amazing lobby (soaring vaulted painted ceiling), many nice restaurants, and grounds with attractive fountains, golf, tennis, and ample parking. The staff was universally friendly and will give you an orientation when you arrive. The hallways are decorated with large 1930s vintage photos of famous golfers and others during the Biltmore’s heyday. There is free wifi throughout the hotel, including the guest rooms. We enjoyed every meal at the hotel - from pool-side sandwiches to the breakfast buffet around the central fountain courtyard.

We had a junior suite - an excellent room that was clean, quiet, and attractively tiled throughout. Two big windows overlooked the golf course and Coral Gables. The bed was comfortable and had a painted headboard. In the room there was a couch, rug, coffee table, and a floor-to-ceiling dresser/desk/entertainment combo piece with a TV on each side (more on these below). The room had plenty of lamps with 3-way bulbs that were bright enough for reading on the highest setting. The room featured just about everything: 2 luggage racks, robes, slippers, extra pillows, real wooden hangers, iron & board, hairdryer, room safe, and settable thermostat. In addition to the painted headboard and tiling, room decorations were framed photos of fountains, and a large vintage map. The bathroom had plenty of towels and toiletries. The newspaper (Sunday Miami Herald, USA Today otherwise) was hung on the door daily. There was a turn-down service (with chocolates left of the pillow) in the afternoon.

The negatives were few: the two flat screen TVs (about 24” each) were the same model, and thus each remote interfered with the other (IR signals bounce around the room). The on/off signal is a toggle. I was watching a late football game on mute from the couch, and when I turned that TV off, the bed-facing TV turned on and started blaring - waking up my wife from a sound sleep. Not a good set-up. I figured out a work-around which was to find the manual on/off switch (hidden at the lower right side) and use that instead of the remote. On the topic of electrical stuff: there was only one outlet (by the desk) where one could plug in a charger/laptop/etc. Otherwise, you have to use the bathroom sink outlet, or start moving furniture and unplugging lamps, etc. Another somewhat negative was that the shower water pressure was just ok. The hotel is in a well established, pretty, residential neighborhood, but you'll need to drive to get anywhere for shops and restaurants (except for those part of the hotel itself).

One weird note: There was the usual over-priced in-room candy and snack tray prominently displayed at eye-level by the bedroom TV. The whole thing was an easily movable leather tray. We didn’t want to have that stuff staring at us the whole time, so we called and ask that it be removed, but we were told that they would charge us for doing that. Bizarre! So I just covered it with a towel. Problem solved, but not in-keeping with the rest of our experience.

Overall a great hotel that we would visit again!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at Biltmore Hotel, responded to this review, February 13, 2014
Dear Guest,

thank you for taking the time to provide us with such detailed feedback about your stay. I am pleased to read that we met your expectations at so many levels and apologize for the inconvenience the dual TV system and the water pressure have caused you. Both issues have been reviewed by our facilities team and been corrected. We will also work with our room service staff to ensure we handle special requests with more customer orientation. My team and I are looking forward to welcoming you back.

Best regards

Matthias Kammerer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 14, 2014

During a recent stay for a Healthcare conference, I had probably the worst hotel experience in my 20+ years of business travel. While checking in, the beauty of the lobby was the best highlight of this trip. The employee that checked us in was "In Training" and the manager left her alone to check us in. We were not informed of the 100.00 per day incidicental fee that would be charged as a hold to our cards. Also, my co-worker's reservation was lost, even though we had the confirmation number. She was only allowed to stay one night and the conference rate was not honored. Room Service was the highlight of our stay. The prices were comparable and the food quality was above average. However, that's where the positive experiences end. No WIFI in the conference rooms. No cell reception in the lower conference rooms. Staff was not helpful. There was on place to purchase coffee. No access to coffee makers, vending machines, and microwaves. Bugs in rooms. And one morning, the power went out in my room due to operating a hair dryer and television at the same time.... I have requested a receipt for my stay four times and am still pending for reimbursement. Overall, a very poor experience.

  • Stayed January 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at Biltmore Hotel, responded to this review, February 13, 2014
Dear Guest,

First and foremost, my sincere apologies on behalf of our entire staff. As a world-class luxury destination resort, The Biltmore enjoys a stellar reputation for professionalism, services and quality of product within the industry – and your experience is certainly not consistent with our normal – or desired - standards.

Regarding your check-in experience, we have made some changes to our Front Desk management, and we’re sure that you will be able to see a difference upon your return; as it was unfortunate that you were left alone with a Trainee who did not explain the incidentals deposit to you.

With the Wi-Fi service, the installation of such in the meeting rooms is congruent with what is requested by the meeting planner. Cell phone signals proprietary to the provider, and can be stronger or weaker in different parts of the country. Having said that, however, we are currently working with all the carriers to boost their signals throughout the resort.

Coffee, pastries and fruit can be purchased from 7 AM onward in the Cellar Club Bar on the Lower Lobby Level – and you should have been directed there by one of our staff members. Regarding the bugs, the power complaint, and the situation with your colleague’s reservation, we have investigated the matter internally, and have taken measures to address the problems with the appropriate managers of the Engineering, Housekeeping and Reservations departments. We are confident that the issues have been effectively resolved and we will be using the information as part of our ongoing staff training, in order to prevent future occurrences.

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Best regards

Matthias Kammerer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Biltmore Hotel

Address: 1200 Anastasia Avenue, Coral Gables, FL 33134
Phone Number:
Location: United States > Florida > Coral Gables
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Coral Gables
#2 Green Hotel in Coral Gables
#3 Business Hotel in Coral Gables
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Biltmore Hotel 4*
Official Description (provided by the hotel):
The AAA Four Diamond Awarded hotel features 275 guest rooms including 130 spacious Mediterranean styled suites and two famed Presidential Suites, a Donald Ross 18 hole golf course, 10 lighted tennis courts, the signature Palme d’Or restaurant, Biltmore Spa, The Culinary Academy, 75,000 square feet of meeting and function space and is a preferred venue for notable high society events and weddings.The legendary Biltmore Hotel in Coral Gables has been a favorite of world leaders, celebrities, and sports stars since its opening in the 1920s. Offering much more than exceptional accommodations, the Biltmore Hotel showcases championship golf, cosmopolitan dining, a luxury spa and premier conference facilities, all while exceeding our refined guests’ expectations. Perhaps this is why we’ve remained Miami’s only four-star, four-diamond hotel for six consecutive years. Graced with natural elegance and sophistication, the Biltmore Hotel offers a stunning location in the exclusive Coral Gables area, minutes from South Beach, downtown Miami, Coconut Grove and the Coral Gables business district. Surround yourself by old world charm and beauty at the Biltmore Hotel. ... more   less 
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Also Known As:
Biltmore Hotel Coral Gables
Biltmore Coral Gables

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