During a recent stay for a Healthcare conference, I had probably the worst hotel experience in my 20+ years of business travel. While checking in, the beauty of the lobby was the best highlight of this trip. The employee that checked us in was "In Training" and the manager left her alone to check us in. We were not informed of the 100.00 per day incidicental fee that would be charged as a hold to our cards. Also, my co-worker's reservation was lost, even though we had the confirmation number. She was only allowed to stay one night and the conference rate was not honored. Room Service was the highlight of our stay. The prices were comparable and the food quality was above average. However, that's where the positive experiences end. No WIFI in the conference rooms. No cell reception in the lower conference rooms. Staff was not helpful. There was on place to purchase coffee. No access to coffee makers, vending machines, and microwaves. Bugs in rooms. And one morning, the power went out in my room due to operating a hair dryer and television at the same time.... I have requested a receipt for my stay four times and am still pending for reimbursement. Overall, a very poor experience.
- Official Description (provided by the hotel):
- Graced with effortless beauty and sophistication, The Biltmore Hotel is a national historic landmark located in the exclusive Coral Gables area with close proximity to Miami Beach and downtown Miami. The 273-room resort resembles classic Italian, Moorish, and Spanish architectural influences spread over 150-acres of tropical landscape. A favorite of world leaders and celebrities since its opening in 1926, the hotel offers a restored Donald Ross 18-hole, 71 par championship golf course, tennis courts, the largest hotel pool on the East Coast of the United States with private cabanas, a European spa, and an award-winning fitness center. The hotel's dining destinations include the award winning Palme d'Or, recognized by Zagat as one of the best restaurants in the country; Fontana, a traditional Italian restaurant surrounding The Biltmore courtyard and fountain; the poolside Cascade and the 19th Hole Golf restaurant. The hotel also recently unveiled its culinary academy offering an array of hands-on cooking classes for adults and children. The Biltmore is one of South Florida's preferred sites for leisure and business travel, high-level corporate briefings, public policy conferences, and an extraordinary wedding destination. The Biltmore is a member of the Leading Hotels of the World. ... more less
- Reservation Options:
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- Also Known As:
- Biltmore Hotel Coral Gables
- Biltmore Coral Gables