During a recent stay for a Healthcare conference, I had probably the worst hotel experience in my 20+ years of business travel. While checking in, the beauty of the lobby was the best highlight of this trip. The employee that checked us in was "In Training" and the manager left her alone to check us in. We were not informed of the 100.00 per day incidicental fee that would be charged as a hold to our cards. Also, my co-worker's reservation was lost, even though we had the confirmation number. She was only allowed to stay one night and the conference rate was not honored. Room Service was the highlight of our stay. The prices were comparable and the food quality was above average. However, that's where the positive experiences end. No WIFI in the conference rooms. No cell reception in the lower conference rooms. Staff was not helpful. There was on place to purchase coffee. No access to coffee makers, vending machines, and microwaves. Bugs in rooms. And one morning, the power went out in my room due to operating a hair dryer and television at the same time.... I have requested a receipt for my stay four times and am still pending for reimbursement. Overall, a very poor experience.
- Official Description (provided by the hotel):
- The AAA Four Diamond Awarded hotel features 275 guest rooms including 130 spacious Mediterranean styled suites and two famed Presidential Suites, a Donald Ross 18 hole golf course, 10 lighted tennis courts, the signature Palme d’Or restaurant, Biltmore Spa, The Culinary Academy, 75,000 square feet of meeting and function space and is a preferred venue for notable high society events and weddings.The legendary Biltmore Hotel in Coral Gables has been a favorite of world leaders, celebrities, and sports stars since its opening in the 1920s. Offering much more than exceptional accommodations, the Biltmore Hotel showcases championship golf, cosmopolitan dining, a luxury spa and premier conference facilities, all while exceeding our refined guests’ expectations. Perhaps this is why we’ve remained Miami’s only four-star, four-diamond hotel for six consecutive years. Graced with natural elegance and sophistication, the Biltmore Hotel offers a stunning location in the exclusive Coral Gables area, minutes from South Beach, downtown Miami, Coconut Grove and the Coral Gables business district. Surround yourself by old world charm and beauty at the Biltmore Hotel. ... more less
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- Also Known As:
- Biltmore Hotel Coral Gables
- Biltmore Coral Gables