My family had to be in Miami for Christmas, and I chose the Biltmore as a family treat. And I'm very glad I did. The place is beautiful. It was like being in a big comfortable home. The staff was attentive, kind, formal, but not snobbish. Our bedroom faced the magnificent pool. It was roomy, with 2 queens and a sitting area, and the beds very comfortable. We had plenty of rooms to spread our Christmas gifts. I ordered my breakfast as room service, and my latte and toast were just perfect. My sons had the breakfast buffet, and the French toast crème Brule, no complaints there. I relaxed by the pool, that unfortunately is too big to be heated, but it is rarely cold in Miami anyway. The staff communicates with radio, what can be a little noisy. In all it was a very pleasant experience, I would like to go back and stay longer.