Just returned today 12/19 from a four day stay at the Biltmore. Staff was the best, especially Alex at the 19th hole. Please, please follow the competition (Ritz and Trump Hotels) and install coffee makers in the room or at least a big urn on each floor. No one wants to travel to the cellar for a morning cup of joe and while you're at it, maybe small refrigerators in each room?
It's a splendid hotel with the best ever staff but I I'm sure many guests would prefer that first cup in their PJs rather than have to dress, shave, etc., etc. before that first sip.