Loved the lobby and old world charm of the place and overall, happy smiling people all over the hotel, so extra points for that. Here's what didn't work for me:
o I have meds that need a frozen pack to keep them at correct temp. With no freezer in room, I asked front desk if they could store it overnight. Sure they said, "that will be a storage cost of $30 each night"! I was actually in shock and after a bit of back and forth with a manager, they stored my meds for no cost, but come on guys, I've stayed at a Holiday Inn that would never have given me any lip about costs for this.
o The desk setup in the rooms is almost nonfunctional. Small pullout desk like you may have experienced when you were about 6 yrs of age, but not so much when you have real work to do.
o There was a rather funky smell in the room like you were in a basement...a REAL turnoff.
o We had a pullout bed for my son who was sleeping in the same room as us. Unfortunately, the AC is one of those that's either full on or full off and if we wanted to stay cool, it meant freezing him out because the AC ducts were blowing directly on him and no way to redirect the flow of air.
o We ate at the 19th hole overlooking the golf course and had one of the worst meals I've had in my life...fish tacos and salsa appetizer. The fish tacos actually bear ZERO resemblance to a fish taco...made in some sort of tasteless wrap and barely edible. We also order chips and salsa which set us back $8 and was quite literally a tablespoon of salsa, one tablespoon of guacamole and one of sour cream. Basically 8 chips of dipping or let's just say $1 per bite for salsa??!!
Don't get me wrong, with a few tweaks, I would have moved to 4 stars.