I had to fly to Florida for a family emergency. I had no idea where to stay that was close to the hospital. I chose another hotel chain because I had membership rewards with that chain. I arrived and was very disappointed. I passed The Biltmore Hotel on the way to the hospital. I stopped in and asked if they had a room available.
I explained my situation to the woman at the front desk, forgot her name. She could not have been nicer. I asked for a very quiet room away from the pool and elevator.
This nice person upgraded me to a room at no charge that was so lovely with a view of the golf course. It was quiet, the bed was comfortable and the food was excellent. Who knew?
On top of all the good service, this hotel room was less expensive than the room I'd previously booked with the hotel chain.
I was delighted with this hotel. The staff was courteous and helpful. The grounds were lovely and my room was lovely. My stay there made a stressful event so much easier.
I cannot recommend this hotel highly enough.