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“Wonderful historic hotel” 4 of 5 stars
Review of The Biltmore Hotel

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The Biltmore Hotel
4.0 of 5 Hotel   |   1200 Anastasia Avenue, Coral Gables, FL 33134   |  
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Special Price
20% off room rate
Ranked #1 of 11 Hotels in Coral Gables
Certificate of Excellence
GreenLeadersGold level
Sao Paulo
Level Contributor
115 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Wonderful historic hotel”
4 of 5 stars Reviewed August 25, 2013

Biltmore is a historical hotel in Coral Gables.
It is near from Miami International Airport, in a beautiful and calm location.
The building is old but well maintained. Rooms are spacious and clean.
The hotel lobby are magnificent and the swimming pool are gigantic.
Service are very good except the front desk, which were not polite or attentive.
Breakfast and room service were good.
Internet and self-parking was free.
Bottom-line, a good hotel alternative near Miami, if you like a quiet and relaxing place.

Room Tip: Choose the pool view
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at The Biltmore Hotel, responded to this review, August 26, 2013
We like to describe The Biltmore as “a bit of Paradise away from the hustle and bustle of busy Miami”. We’re pleased to hear that you left with unique and cherished memories from your stay at the resort.
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1,169 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (234)
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Scarsdale, New York
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed August 23, 2013

We just got back from the Biltmore and were not impressed. We were moving our son into college and did not get to take advantage of the beautiful pool, which is incredibly large, or the golf. We did use the very nice gym one time.

When we checked in, we were given a room on a hallway that had a very bad odor. We called to complain and were told they would send a technician "right away." Twenty minutes later, we were told the same thing. Forty minutes later, a technician finally showed up and said that they knew there was a smell (I guess they counted on people just dealing with it). We finally went to the front desk to complain, and after having to insist that the room was unacceptable, we finally got into a room without a foul odor. The rooms were nice and spacious.

The food service at the restaurants were horrible. We had to wait incredibly long amounts of time to get served on two separate occasions (out of 3 meals eaten there). Again, we were told our food would be there "right away." Apparently, there must be some training to use those words, even when they don't mean it. It was clear that they did not have the restaurant staff to service the amount of people at the hotel. At the 19th hole restaurant, we had to go to the bar ourselves to get served water. And, the food at the Fontana restaurant was horrible - in addition to being very delayed. It was the worst Italian food I have had in many many years. The only positive was that the manager did comp the meal for my family of 4, of course, we barely ate any of this food. And, I would have much rather paid for a meal that was edible and timely.

The one area that did have good service was the bellmen.

With a son at college in the area, I was disappointed with this experience since I would have real qualms about going back. Hardly the service you would expect from a hotel with this name.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at The Biltmore Hotel, responded to this review, August 26, 2013
Thank you for taking the time to tell us about your stay at The Biltmore. As one of The Leading Hotels of the World, we continuously strive to exceed the needs and expectations of our guests; therefore, your feedback is very important to us. We regret that your experience did not meet your expectations. Please rest assured that we have taken the appropriate measures to address the problems to prevent any future occurrences, and we have contacted you via your e-mail address to address the issues further. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
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Ottawa
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed August 22, 2013

I recently stayed at the Biltmore on business. it was a beautiful hotel and very close to the Airport. the restaurants were very nice however I did find the drinks very pricey. The grounds were magnificent and well cared for.

My room was very comfortable. I loved the Spanish tile in the bathroom. Beds were very comfortable and the turn down service was a nice touch. I would love to go back !!

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at The Biltmore Hotel, responded to this review, August 26, 2013
We are very appreciative of your comments and look forward to welcoming you on your future return visits to The Biltmore.
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Brussels, Belgium
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 20, 2013

When I booked my stay at the Biltmore, my expectations were high as the hotel and reputation allows for. The first impression was a bad one. Although I paid a supplement to have a room with view on the golf green, I got one with view on the back garbage of the kitchen, plus 2 big aircos so noisy that I couldn't sleep. In such an hotel, you couldn't even imagine that such rooms do exist. But... the reception desk did the best to move me in another room so that I got another one the second day. Here the feeling was very different with a nice room and view on both the golf and the swimming pool.

My second and biggest disappointment came from the swimming pool. The biggest in Florida for sure, but the smallest area for transats and the worst service ever. A 3.00 PM, no transats and no towels anymore. Fresh towels did arrive at 5.00 PM. In the meantime, a real chaos of transats and durty towels everywhere. The following day, being at the swimming pool at 8.30PM, no towels yet. I -and many other people- had to wait 30 minutes before the first towels were available.
I have seen several other reviews pointing out the same issues, with a comment from the GM telling that it was a busy week-end. So what ? Never heard about planning and anticipation, Sir? This is the basis of good management. I have been in many bigger hotels in my life, and never saw such a disorganized and badly managed swimming pool.
Now, this is a real pity as the Biltmore is a nice hotel with unbelievable architecture and history, and superb service (top rating for the outstanding reception, concierge and valet service). But small details make big differences, high time to seriously re-think the organization and staff of the swimming pool to move from good to great.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at The Biltmore Hotel, responded to this review, August 26, 2013
We regret that your stay failed to meet your expectations with regards to service at the pool: we are reviewing the staffing levels and operating hours of the pool and supporting departments in order to meet guest expectations. We are also increasing staff training hours in order to improve customer service and special request handling. We appreciate the time you took to share these concerns. We hope that you will afford us the opportunity to better serve you in the future.
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sarasota FL
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed August 10, 2013

This is truly a grand hotel from the past where a renovation preserved the historical atmosphere of the early 1900's. I believe it was a veterans' hospital before the city purchased and is managed by a private investor.
It is primarily a conference and wedding venue with at least 3 weddings on my recent weekend and lots of merry noise near our room. The other hotel guests were 90% from abroad.

Our room was the big disappointment and we had an "upgrade" to a suite. It was tiny! Also the sofa had a large stain going down one cushion of wine? or blood? They were totally booked our weekend so no room change possible. We had to ask for our towels to be changed and the room was not cleaned by staff. I think this was because room cleaning is only offered in the a.m. and we were late risers.

But on to the excellent part.....the food. It was grand hotel food so rare today in a hotel. There were fresh baked breads and delicious pastries, I recommend the breakfast buffet. I was impressed by the small things in the dining room....real European-style butter from VT Butter and Cheese, genuine VT maple syrup, fantastic smoked bacon and an outstanding gruyere cheese omelette and of course excellent service ( all guests pay a 18% gratuity on food and separate resort fee daily. i We could not get a reservation to the new highly acclaimed French restaurant complete with famous French chef. It is considered one of Miami's finest dining experiences. So if you stay here reserve before your visit.

I would say the wait and guest staff to be above average. When in Miami again I would stay at another hotel and eat here when possible because of room size and hotel too busy with big events.

Room Tip: Ask for the biggest room you can afford!
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at The Biltmore Hotel, responded to this review, August 16, 2013
We are appreciative of your sincere feedback and will certainly address the related issues with our Housekeeping Department. In regard to accommodations, the majority of our rooms are spacious and well appointed; however, as is common with historically designated properties, there are a handful of rooms that are undersized, and if we are fully complete, we cannot move guests to larger accommodations, but we did address appropriate concessions with guests who were affected. We would welcome an opportunity to personally address these issues with you directly.
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key west
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 7, 2013

We just had a wonderful weekend at The Biltmore. It was like staying in a museum: just gorgeous lobbies, antique Spanish tiles, fountains, gardens, patios and columns... and of course, that pool! The service is subtle and excellent. Our small dog was welcome, too. I can't wait to return.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at The Biltmore Hotel, responded to this review, August 16, 2013
As a world-class luxury destination resort, The Biltmore enjoys a stellar reputation for professionalism, services and quality of product within the industry. We’re delighted you enjoyed your stay with us.
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Taunton, United Kingdom
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 6, 2013

After 24 years of visiting and travelling across Florida we came across the Biltmore. An old grand hotel with design and features that cannot be replicated today. Magnificent Venetian swimming pool - as large and imposing as I have ever seen. The service we received matched the surroundings - first class. Great restaurants that serve excellent food - not cheap,but fair given the quality. Fantastic fitness facilities and original 1926 golf course.
The staff consistently left you feeling that you where a special person. All of my family - wife, two teenage girls and Grandma loved this hotel. I honestly cannot fault our experience and I am already recommending it to people. We will return as these imposing hotels are few and far flung. We paid the same to stay here as we did to stay at a very good Hampton Inn in the Keys. Go back in time and spoil yourself. Sunday Brunch is apparently nationally renowned - we missed it but would have gone for the five courses! You must book this in advance

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at The Biltmore Hotel, responded to this review, August 16, 2013
We are very appreciative of this feedback, as we pride itself on an outstanding service culture worthy of the hotel's luxury status. The Biltmore is a designated National Historic Landmark property, known for its rustic Mediterranean charm, which is usually warmly embraced by our guests. We’re delighted your stay with us was enjoyable - please do come back to experience our Sunday Champagne Brunch during your next stay.
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Additional Information about The Biltmore Hotel

Address: 1200 Anastasia Avenue, Coral Gables, FL 33134
Phone Number:
Location: United States > Florida > Coral Gables
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Coral Gables
#2 Green Hotel in Coral Gables
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Biltmore Hotel 4*
Number of rooms: 273
Official Description (provided by the hotel):
Graced with effortless beauty and sophistication, The Biltmore Hotel is a national historic landmark located in the exclusive Coral Gables area with close proximity to Miami Beach and downtown Miami. The 273-room resort resembles classic Italian, Moorish, and Spanish architectural influences spread over 150-acres of tropical landscape. A favorite of world leaders and celebrities since its opening in 1926, the hotel offers a restored Donald Ross 18-hole, 71 par championship golf course, tennis courts, the largest hotel pool on the East Coast of the United States with private cabanas, a European spa, and an award-winning fitness center. The hotel's dining destinations include the award winning Palme d'Or, recognized by Zagat as one of the best restaurants in the country; Fontana, a traditional Italian restaurant surrounding The Biltmore courtyard and fountain; the poolside Cascade and the 19th Hole Golf restaurant. The hotel also recently unveiled its culinary academy offering an array of hands-on cooking classes for adults and children. The Biltmore is one of South Florida's preferred sites for leisure and business travel, high-level corporate briefings, public policy conferences, and an extraordinary wedding destination. The Biltmore is a member of the Leading Hotels of the World. ... more   less 
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Also Known As:
Biltmore Hotel Coral Gables
Biltmore Coral Gables

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