We have stayed at the Biltmore for several years now visiting our son at The University of Miami, and have always been big fans of this beautiful and gracious historic hotel full of the best modern amenities. The pool, fitness center, restaurants are all top of the line, but service is a big part of an enjoyable stay too, so I had to write another review to highlight an experience I just had with Nick in reservations today. I have never had a better experience with hotel reservations anywhere in all the years I have travelled (quite a few). He found the best possible rate for me - better than any advertised - and also accommodated a couple of special requests. I encourage anyone seeking special treatment to utilize this outstanding young man's assistance. Truly the kind of thing that makes a hotel great!!!