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“Service, service, service!” 5 of 5 stars
Review of Biltmore Hotel

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Biltmore Hotel
4.0 of 5 Hotel   |   1200 Anastasia Avenue, Coral Gables, FL 33134   |  
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Ranked #1 of 11 Hotels in Coral Gables
GreenLeadersGold level
Miami, FL
Top Contributor
63 reviews 63 reviews
52 hotel reviews
Reviews in 41 cities Reviews in 41 cities
47 helpful votes 47 helpful votes
“Service, service, service!”
5 of 5 stars Reviewed July 6, 2013

I rarely give a hotel five stars. There always seems to be something that drags it down. In this case, however, I simply must give the highest possible rating. From check-in to check-out, everything was absolutely perfect.

My partner and I were at The Biltmore for a few days while attending a wedding event. We arrived very early, around 10:30 AM. I went to the front desk, asking if there was any possible way we could check in early (I realized that check in is technically at 3 PM but figured it wouldn't hurt to ask). The front desk agent, Katie, was very polite but informed us that the hotel had been "fully committed" overnight, and that no rooms were currently ready. She then offered to take my cell phone number and call me when a room was ready. I didn't expect much, but said "sure". Imagine my surprise when my phone rang at 12:15. It was the front desk informing me that the room was ready. Now THAT is service! We had reserved a "deluxe" room (room 312). It was lovely with a separate sitting area including a sofa, two-sided armoire, king sized bed, large bathroom and an outside balcony, facing the front of the hotel. I was pleased to be facing that way because the rooms around the pool and banquet areas can get very noisy with weddings and other events. Unfortunately there was a very noisy family directly across the hall., They had two rooms, 309 & 311, and left the door wide open in 309 all day long, shouting (mostly the adults, not the children!) in Spanish, and the door to 311 slamming constantly all day long. After hours of this I finally called the front desk. Apparently security went up there because the noise subsided shortly thereafter. Although the hotel is wonderful, I guess there are tacky people everywhere. If I had one complaint about the structure, it would be to install guest room doors that closed more quietly and slowly. The current doors have the ability to "slam", and they did slam quite a bit.

At 2 PM we went to the lobby for afternoon tea. This is a must! Reservations are recommended, and there are two seatings, 2 PM and 3:30 PM. It was a traditional English Tea, with many choices of teas and a huge 3-tiered platter of finger sandwiches, tea cakes and scones. We kind of wished there had been more "non-sweet" offerings, but otherwise it really was nice. There was a harpist playing classical music and a very sweet Hispanic lady was the waitress. We had to wait a long time for her to bring us our check when we were finished; that was the only problem.

The only real complaint would be the entrees at the wedding dinner. There was only one choice for the entire party: A chicken breast on mashed potatoes with a few asparagus spears. In principal, this sounds fine but apparently the chicken was plated far too early, or overcooked, because it was dry and rubbery. Salad was fine, service was polite and unobtrusive.

I hung out the room service "doorknob menu" last night with great trepidation. In other hotels, the doorknob option is hit or miss, with the food usually arriving far later than the time selected. I checked "between 7 and 7:30". To my delight, there was a knock on the door at 7:05. It was room service. The server, Kimberly R. was very polite and quiet. She noticed that someone was still asleep and spoke to me in a whisper. The continental breakfast was fine; nothing spectacular, but fine. Coffee, juice, 4 assorted pastries.

All in all, this is a great place if you want to splurge and relax. I would recommend spending a bit more and reserving one of the poolside cabanas. The pool gets very busy and the cabanas offer some privacy and shade. We did not go to the pool because of our other obligations but agreed that if we came back, we would definitely get a cabana. There were really a LOT of people out there, but surprisingly, not many were actually IN the huge pool.

Upon checkout, the doormen thanked us for visiting. We did not need a taxi or any help at all since we only had two small overnight bags. By the way, whenever I went to my car (in self parking) to get something, a doorman/valet attendant would always say, "welcome back". Very nice touch.

Given the opportunity and the reason, I would come back to The Biltmore in a heartbeat. Service truly DOES make the difference, and they nailed it this time. Bravo!

Room Tip: Ask for a room facing the front of the building. They tend to be much quieter.
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at Biltmore Hotel, responded to this review, July 15, 2013
Thank you for taking the time to share this feedback with us. In the future, please do not hesitate to contact the Front Desk straight away if you are being disturbed by other guests. We like for our guests to feel as if The Biltmore were “a bit of Paradise away from the hustle and bustle of busy Miami” - and, therefore, a place of tranquility and comfort. We look forward to seeing you at The Biltmore again soon.
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918 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (183)
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English first
Clearwater, Florida
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
101 helpful votes 101 helpful votes
5 of 5 stars Reviewed July 5, 2013 via mobile

Deserving its excellent reputation, the Biltmore in Coral Gables will transport you to an era of fine elegance, exquisite appointments and fine dining- lost, or inaccessible to most. I can't praise the hotel and its attendant staff enough.

The hotel is a jewel. The Spa exquisite, the pool spectacular and spotless, the poolside cabanas quaint, private and comfortable-worth it, very nice gym, and the grounds well kept! The rooms were comfortable and well appointed. The bathrooms were a bit tight, but manageable.

We got a great Expedia 50% discount for the second night. They have this special going.

Stayed June 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at Biltmore Hotel, responded to this review, July 15, 2013
Thank you for this feedback. Our staff and management at The Biltmore always appreciate hearing from our guests. We’re delighted you and your family enjoyed the hospitality.
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Durango CO
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 2, 2013

Myself and 3 of my New Yorker, 30 something girlfirends just left our weekend at the incredibly waspy Biltmore.

Upon arrival it has an elegance that cannot be denied. You can imagine the parties that were held there in it's hay-day. The interior decor is an odd combination of stately and shabby chic- but I would not complain about that - it general it is old world and lovely.

The problem is that there is ZERO hospitality. When paying "Biltmore" rates and looking for a "Biltmore" experience you shouldn't have to constantly seek out service. Nothing was easy at the Biltmore. To elaborate:
*We were never greeted by the pool or asked if we needed anything.
*When I finally approached a server to get us a drink - he said can you wait here? Instead of offering to bring them to us!!
*After an after noon swim we were shrugged at and told there were NO CLEAN towels. Sorry- (there were hundreds of filthy used towels scattering the grounds.
*WE WERE HUNG UP ON> 2X by room service while trying to make a simple coffee order.
*We left COVERED in mosquito bites. Covered. It is really unacceptable that they do not maintain this.
*We let a manager know of our struggles ... he bought us a round of drinks and the situation was never addressed again.

I am happy to indulge and spend a little extra to treat myself and I frankly often do ... In the immortal words of Pretty Woman, "Big Mistake, Huge."

I would never go here again nor recommend a friend or bride. Best luck catching up with the times Biltmore - you can't rely on your old world glamor forever.

(Walter, Fernando, and the man who made us our Cuban Coffee were lovely - they should be trainers.)

Room Tip: The 2 bedroom suite is for families ... maybe the whole hotel is.
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  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Top Contributor
83 reviews 83 reviews
26 hotel reviews
Reviews in 43 cities Reviews in 43 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed July 2, 2013

Very impressive and classic hotel, with an outstanding architecture, and a very clean ambient. In fact, i never stayed here but, every time i come to Miami, i go there sunday morning to eat the worlds better brunch, which is a genuine food party and banquet, with all kinds of breads, fruits, red fruits, eggs and omelettes, and sea food, oysters, pastas, meet, pastry, cheese and everything else you can imagine, paired with magnifficent champagne. It is open to the public and you can make your visit even better if you stay forspending the whole day and include a visit to the most extraordinary and large and beautiful pool that i ever seen. I believe its the largest pool in the world. Besides, it is located close to golf and tennis courts.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at Biltmore Hotel, responded to this review, July 15, 2013
The Biltmore Sunday Champagne Brunch is recognized as one of the best in the country, having received numerous reviews and accolades from both patrons and the industry for its quality, price value, presentation, service and unique setting. We closely monitor the quality of our services and product at the Sunday Brunch to assure they are consistent with a world-class luxury resort. This positive feedback is most appreciated.
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Santa Cruz, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 1, 2013

I love this hotel!!! When you walk in the door everyone treats you like royalty. The rooms are clean, and the beds are extremely comfortable. The maid came to our door around 5:00 pm, to check to see if we needed anything, we didn't, but she left us with some delicious chocolate.The food at the restaurants is 1st class, and there is an area where you can get a cup of coffee, muffin, or fruit in the morning, or a cocktail in the evening. You have full use of their gym, fitness classes, and their beautiful pool. Although I didn't take advantage of it this time, they have a wonderful spa there as well.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at Biltmore Hotel, responded to this review, July 15, 2013
Our entire Biltmore team appreciates these kind words. It's always a pleasure to hear from our repeat guests. We look forward to your return and to delighting you again!
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Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 29, 2013

This is one of the most beautiful hotels in the US. The pool alone is worth the stay. It is the largest pool in the continental US,with a capacity of over 3000. It went on forever. Service was great, all staff smiled and were very nice. We could not have asked for any better service, the young man who brought up our luggage was exceptional explaining about the history of the hotel and would not take a tip. The only complaint was the bathroom and balcony were very small and the price of the room would have doubled for an upgrade.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at Biltmore Hotel, responded to this review, July 15, 2013
As a member of The Leading Hotels of the World, The Biltmore staff continuously strives to exceed our guests’ needs and expectations. We look forward to seeing you again soon!
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Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 27, 2013 via mobile

We felt as though we had stepped back in time. We always tey to stay at these beautiful old hotels. I hope they never go away. We love the traditions. High tea, masculine lounges and beautiful pools. This place had it all. Even an aviary. Very special!!!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at Biltmore Hotel, responded to this review, July 1, 2013
As a world-class luxury destination resort, the Biltmore enjoys a stellar reputation for professionalism, services and quality of product within the industry. We’re delighted you enjoyed your stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Biltmore Hotel

Address: 1200 Anastasia Avenue, Coral Gables, FL 33134
Phone Number:
Location: United States > Florida > Coral Gables
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Coral Gables
#2 Business Hotel in Coral Gables
#2 Green Hotel in Coral Gables
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Biltmore Hotel 4*
Number of rooms: 273
Official Description (provided by the hotel):
The AAA Four Diamond Awarded hotel features 275 guest rooms including 130 spacious Mediterranean styled suites and two famed Presidential Suites, a Donald Ross 18 hole golf course, 10 lighted tennis courts, the signature Palme d’Or restaurant, Biltmore Spa, The Culinary Academy, 75,000 square feet of meeting and function space and is a preferred venue for notable high society events and weddings.The legendary Biltmore Hotel in Coral Gables has been a favorite of world leaders, celebrities, and sports stars since its opening in the 1920s. Offering much more than exceptional accommodations, the Biltmore Hotel showcases championship golf, cosmopolitan dining, a luxury spa and premier conference facilities, all while exceeding our refined guests’ expectations. Perhaps this is why we’ve remained Miami’s only four-star, four-diamond hotel for six consecutive years. Graced with natural elegance and sophistication, the Biltmore Hotel offers a stunning location in the exclusive Coral Gables area, minutes from South Beach, downtown Miami, Coconut Grove and the Coral Gables business district. Surround yourself by old world charm and beauty at the Biltmore Hotel. ... more   less 
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Also Known As:
Biltmore Hotel Coral Gables
Biltmore Coral Gables

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