Wanted to stay at Biltmore for years but something always came up. Finally, I booked the Jr. Suite (room 711) and stayed 1 night. The hotel is a beautiful hotel but in our room - the sink hot water faucet leaked; the tub was de-laminating ie pealing, room had a somewhat musty smell and the position of the AC vent kept 1/2 of the room cool, the other half not so much. Also bugs in the bathroom. A full ice bucket in the room was a nice touch. Then the actual service - when checking in, pulled up to the front & had to run out and move the car while checking in -- where was the bellman? Then, never asked for a choice of paper? And when the paper delivered at 5:30AM, had to listen to the 20 "thumps" on the carpet as it was thrown down along the hallway. The noise loud enough to wake both my husband and I. Pool is beautiful, Grounds are beautiful. But when I asked at the fitness center, where to change for the pool - she told me to "go change in the restroom by the pool". It was only after I questioned her more that she told me I could change in the fitness center and use the locker rooms -- by the way the fitness center is RIGHT off the pool. Why didn't she suggest this first? In the morning several guests wandering around looking for coffee -- for a hotel of this caliper, you shouldn't have to fight for a morning cup of coffee. Like I said, Hotel could be great - but the level of service and attention to detail just is not there. For example, I'm in a jr. suite, with a king bed, 2 people -- but only one set of slippers left by the bed. And then the survey was emailed where I filled in these comments as I would have preferred to not post this on trip advisor -- but the survey won't accept my comments unless I answer the other 20+ questions! So, now I am posting these comments on trip advisor. Again, hotel with beautiful grounds and pool -- but service and attention to detail is just not there. Could be great but ....
- Official Description (provided by the hotel):
- The AAA Four Diamond Awarded hotel features 275 guest rooms including 130 spacious Mediterranean styled suites and two famed Presidential Suites, a Donald Ross 18 hole golf course, 10 lighted tennis courts, the signature Palme d’Or restaurant, Biltmore Spa, The Culinary Academy, 75,000 square feet of meeting and function space and is a preferred venue for notable high society events and weddings.The legendary Biltmore Hotel in Coral Gables has been a favorite of world leaders, celebrities, and sports stars since its opening in the 1920s. Offering much more than exceptional accommodations, the Biltmore Hotel showcases championship golf, cosmopolitan dining, a luxury spa and premier conference facilities, all while exceeding our refined guests’ expectations. Perhaps this is why we’ve remained Miami’s only four-star, four-diamond hotel for six consecutive years. Graced with natural elegance and sophistication, the Biltmore Hotel offers a stunning location in the exclusive Coral Gables area, minutes from South Beach, downtown Miami, Coconut Grove and the Coral Gables business district. Surround yourself by old world charm and beauty at the Biltmore Hotel. ... more less
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- Also Known As:
- Biltmore Hotel Coral Gables
- Biltmore Coral Gables