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“Do not stay here” 1 of 5 stars
Review of The Biltmore Hotel

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The Biltmore Hotel
4.0 of 5 Hotel   |   1200 Anastasia Avenue, Coral Gables, FL 33134   |  
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Hotel amenities
Special Price
20% off room rate
Ranked #1 of 11 Hotels in Coral Gables
Certificate of Excellence
GreenLeadersGold level
Nyc
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Do not stay here”
1 of 5 stars Reviewed May 11, 2013

I arrived in Miami this morning from New York thrilled to be out of the rainy, cold weather. After leaving on a seven o'clock flight, all I could think about was taking a nap next to the beautiful Biltmore pool that I had read about in numerous magazines. Imagine my dismay when I walked outside to find that ever single chair, lounge, inch of space around the pool was occupied. I spent three hours on a towel on the concrete in a tiny space between the bathroom and kitchen in a desperate attempt to get a little sun while waiting for the hotel to finish cleaning my room. The other patrons of the hotel were furious-I heard at least three people call concierge to complain about the lack of seating, lack of service, lack of anything remotely pleasant about the famous pool experience. Towels were left on chairs, food was left to sit in the sun and the pool was packed with drunk patrons. When I called to ask if my room was ready at 3pm as instructed, I was put on hold for 26 minutes. Every time I have tried to call concierge/front desk/housekeeping, I have been put on hold for at least five minutes. When they finally answer they are usually curt and unhelpful. The room is nice but you can hear every door in the hall opening and closing loudly. I travel roughly every other week for my job and spend a large part of my life in hotels and this place is TERRIBLE. I just got back to my room after a loong work event and just tried to call room service. phone rang for five minutes with no answer.

  • Stayed May 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at The Biltmore Hotel, responded to this review, May 31, 2013
Please accept our sincere apologies for the less than favorable experience you had during your recent stay with us. I assure you that this matter is of grave concern, as we take great pride in our commitment to guest satisfaction. We did experience unusual activity during the time you were here, which negatively impacted the environment. The pool area in particular was over populated which resulted in a less than desired setting. We have additional pool lounge chairs on order that will soon provide the pool area with additional seating, and we’ll have strict control of the pool access as well.
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1,138 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (225)
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English first
Minneapolis, MN
Level Contributor
94 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed May 10, 2013

Long before South Beach was saved from the wrecking ball and went from cheap to chic, the Biltmore was and still is a genteel, calm respite away from the heavily trafficked streets of Miami Beach. The Biltmore is not on the beach, and that's part of its old world charm. Set on beautiful grounds in Coral Gables, the resort is a combination of old world lux hotel and country club. The lobby revisits an era that could easily be the setting for a Fitzgerald or Hemingway novel. The grounds are beautiful and the pool is legendary. There's tennis and golf, and the fitness center is the best I've ever seen in a hotel. The rooms are ok, nothing spectacular, but we didn't stay in a suite which may be nicer; however, the whole experience of the Biltmore makes up for any shortcomings of a standard room because the experience is anything but standard.

Room Tip: Get a room that faces the golf course - better view - and try to upgrade to a better room that the s...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at The Biltmore Hotel, responded to this review, May 14, 2013
The Biltmore is a designated National Historic Landmark property known for its rustic Mediterranean charm, which is usually warmly embraced by our guests. We’re delighted your stay with us was enjoyable.
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Markham, Canada
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed May 7, 2013

I got a conference held at this resort, so I stayed here for two nights. Service level is excellent, pool is gorgeous, and buildings are historical and well maintained. I enjoyed the town car service provided by the resort, so I got a chance to visit Village of Merrick Park (high end shopping plaza). The town car service is complimentary and within downtown range. I also enjoyed the morning jog around the area.

Room Tip: My room is facing downtown area, it's very beautiful.
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at The Biltmore Hotel, responded to this review, May 14, 2013
As a member of The Leading Hotels of the World, The Biltmore staff continuously strives to exceed our guests’ needs and expectations. We look forward to seeing you again soon!
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Washington DC
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 7, 2013

When i go to Miami- i love to stay at the Biltmore Hotel - the service is always very very good
what i say has changed is the clientele
never before have i been at the Biltmore where guest where allowed to "reserve" multiple pool chairs with a towel- a hat -swim goggles- and leave them empty for hours- this is just not right-and to have other guest removed from those chairs because they were "RESERVED"
also smoking at or near the pool
to allow a few people to infringe on everyone's holiday is just not fair
maybe a designated smoking area- or even better a SMOKE FREE POOL AREA
I will return again - and hope to be able to find a pool chair for me

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at The Biltmore Hotel, responded to this review, May 14, 2013
We are very appreciative of your feedback. As a world-class luxury destination resort, The Biltmore enjoys a stellar reputation for professionalism, services and quality of product within the industry. Please know that we have ordered new chaise lounges for the pool deck area and are reviewing ways to seat our guests there in a manner that is more accommodating for all.
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Commack, New York
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 7, 2013

Everything about the Biltmore is topnotch. Rooms are comfortable and staff is friendly. Pool is beautiful and staff there are ready to serve at a moment's notice. Beds are so comfortable and the breakfast is delicious.

Room Tip: I always request a pool view.
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at The Biltmore Hotel, responded to this review, May 14, 2013
Our entire Biltmore team appreciates these kind words. It's always a pleasure to hear from our repeat guests. We look forward to your return and to delighting you again!
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London, United Kingdom
Level Contributor
67 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed May 7, 2013

The Biltmore in Coral Gable Miami is the perfect hotel. from the beautiful entrance lobby with 2 large bird cages and fantastic vautled ceilings.
great wellcome and very easy/quick check in
upgrade to a junior suite with a nice view over the swimming pool and the golf course.

A proper old fashioned confortable Hotel!

Room Tip: room at the back of the hotel for better views.
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at The Biltmore Hotel, responded to this review, May 14, 2013
We are very appreciative of this feedback, as the Biltmore prides itself on an outstanding service culture worthy of its luxury status.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Worth, Florida
Level Contributor
67 reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed May 6, 2013

My pet peave with Resort and many of the better hotels is their numerous add ons. The higher rates of a resort is understandable but in their mistaken belief that becasue they are a "destination" facility their guests will not return. If the management would read their phony surveys (which they don't) they would also understand the power of 'word of mouth'. You can avoid the $25 per day Valet parking by parking at their golf facility next door but of course you have to ask. When we made the reservation they mentioned the $20 resort fee but neglected to mention that it was a daily fee. They asked if we were coming for a special occassion and we said that besides the meetings that we were attending we would be celebrating our 60th Anniversary. (When we celebrated our 50th at the Shore Club in Miami they sent up a nice card,
flowers and a bottle of Champaigne, along with a glass of wine at dinner). At the Biltmore; not even a card.

Note that the grounds, the room the giant pool and the service was fabulous. The Biltmore is located in the heart of beautiful Coral Gables.The food however was another story. The first night's rubber chicken dinner was poor. (the second night we went to the famous Joe's Stone Crab which was excellent). A limp shrimp cocktail at the pool looked and tasted enemic and was $30+ The breakfasts were frankly a disgrace. After powdery scrambled eggs we I settled for sunny side up after that. Poor choices of breads. Lousey coffe at $5 a pop. My wife's pancakes were completely dry and when we complained what they brought after adding milk to the flour was only marginally better. Next morning was waffles which were only fair, even when the butter and syrup finally came. A breakfast for 2 is close to Sixty Dollars!

The Biltmore is undoubtedly OK for weddings because of the decor but I doubt if any of the wedding guest would either return to this hotel or recommend it to their friends. We certainly won't!

  • Stayed May 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at The Biltmore Hotel, responded to this review, May 14, 2013
We welcome constructive feedback from all of our guests as an integral part of monitoring services and product throughout the resort. It’s our desire to ensure every guest experience is both exceptional and memorable. We were surprised to see the comments regarding cuisine quality, as two of our restaurants, Palme d'Or and Fontana, have received top Zagat ratings in South Florida for six years running. If there is any other aspect of the hotel that you would like to discuss, please contact us directly so that we may address with you more thoroughly. Also, please know that resort fees are standard charges at all hotels throughout South Florida.
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Additional Information about The Biltmore Hotel

Address: 1200 Anastasia Avenue, Coral Gables, FL 33134
Phone Number:
Location: United States > Florida > Coral Gables
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Coral Gables
#2 Green Hotel in Coral Gables
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Biltmore Hotel 4*
Number of rooms: 273
Official Description (provided by the hotel):
Graced with effortless beauty and sophistication, The Biltmore Hotel is a national historic landmark located in the exclusive Coral Gables area with close proximity to Miami Beach and downtown Miami. The 273-room resort resembles classic Italian, Moorish, and Spanish architectural influences spread over 150-acres of tropical landscape. A favorite of world leaders and celebrities since its opening in 1926, the hotel offers a restored Donald Ross 18-hole, 71 par championship golf course, tennis courts, the largest hotel pool on the East Coast of the United States with private cabanas, a European spa, and an award-winning fitness center. The hotel's dining destinations include the award winning Palme d'Or, recognized by Zagat as one of the best restaurants in the country; Fontana, a traditional Italian restaurant surrounding The Biltmore courtyard and fountain; the poolside Cascade and the 19th Hole Golf restaurant. The hotel also recently unveiled its culinary academy offering an array of hands-on cooking classes for adults and children. The Biltmore is one of South Florida's preferred sites for leisure and business travel, high-level corporate briefings, public policy conferences, and an extraordinary wedding destination. The Biltmore is a member of the Leading Hotels of the World. ... more   less 
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Also Known As:
Biltmore Hotel Coral Gables
Biltmore Coral Gables

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